FAREEDAT AYOMIDE OMONIYI
Sheffield,South Yorkshire
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
4
4
years of professional experience
Work history
Customer Experience Advisor
G4S Secure Solutions
Rotherham
06.2024 - 09.2024
- Enhanced customer satisfaction by resolving complaints efficiently.
- Improved consumer trust with thorough product knowledge.
- Provided comprehensive support to customers, increased their understanding of products and services.
- Delivered exceptional service by responding quickly to all inquiries.
- Managed high volume calls for better accessibility and availability to customers. Managed over 30 customer calls per day.
- Maintained up-to-date knowledge of company offerings, provided accurate information to clients.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Mortgage Customer service Advisor
Lloyds Banking Group
Sheffield
11.2023 - 03.2024
- Helped customers feel valued and appreciated by going the extra mile to answer questions
- Helped customers by knowledgeably answering enquiries regarding product placement, details and availability
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Successfully managed customer issues with effective and efficient solutions.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Managed complex customer issues to successful resolution.
- Enhanced brand loyalty, provided excellent service at all times.
- Handled high volume of calls daily for faster issue resolution.
- Recorded and processed customer data accurately.
Success Drives Global Consultant
Success Drives Global
Ikeja
- Managed design projects through entire lifecycles and collaborated with producers and project managers to meet timelines
- Examined markets to identify new trends, and techniques, using knowledge to inspire new designs
- Created design packages to drive on-brand initiatives and increase sales
- Contributed to improving web user experience and conversion goals through compelling design
- Contributed to development of brand visual identity, keeping consistent application of brand style guide.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Consistently arrived at work on time and ready to start immediately.
Office Administration Assistant
C2Q PROPERTY & INVESTMENT
ABUJA
07.2021 - 09.2023
- Coordinate office activities and operations to ensure efficiency and compliance to company policies, supervise administrative staff and divide responsibilities to ensure performance
- Manage agendas/travel arrangements/appointments etc
- For the supervisory and management cadre
- Handle client and customer correspondences and feedback (e-mail, letters, packages etc.)
- Maintain office bookkeeping and petty cash expenses (expenditure coding and retirements)
- Create, update and maintain staff/project/client records and databases
- Track stocks of office supplies and place orders when necessary
- Submit timely reports and prepare presentations/proposals as assigned and assist colleagues whenever necessary.
Education
Bachelor of Science - Occupational Therapy
Leeds Beckett University
Leeds 09.2024 -
Bachelor of Science - Computer Science & Information technology
Bowen University
Nigeria 09.2018 - 07.2023
Skills
- Customer Service
- Customer relations
- Problem-solving
- Data Entry
- Outstanding customer service
- Call centre experience
- Professional telephone demeanour
- Basic computer knowledge
- Active listening
- Customer service expert
- Telephone etiquette
- Microsoft Office proficiency
- Email handling
- Professionalism
- Verbal and oral communication
- Office admin
- Team player
Affiliations
- Reading
- Gardening
- Hiking
Languages
English
Native
References
References available upon request.
Timeline
Bachelor of Science - Occupational Therapy
Leeds Beckett University
09.2024 -
Customer Experience Advisor
G4S Secure Solutions
06.2024 - 09.2024
Mortgage Customer service Advisor
Lloyds Banking Group
11.2023 - 03.2024
Office Administration Assistant
C2Q PROPERTY & INVESTMENT
07.2021 - 09.2023
Bachelor of Science - Computer Science & Information technology
Bowen University
09.2018 - 07.2023
Success Drives Global Consultant
Success Drives Global
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