Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies
Work Availability
Quote
Timeline
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OSAMA MASOOD

Leadership Management and Marketing
London

Summary

I am a double Master’s Degree holder in Management (UK) and English Literature and a highly organized, productive, sociable, Team-person, researcher and capable of delivering high consistent results in tough and pressurized work conditions. I have vast expertise of marketing in the real estate sector and retail sector as professional customer advisory, teaching department as lecturer, and team leader assistants in Yodel Warehouse and KFC (Yum Foods) in UK. I have read extensively and can proof my credentials from reputable institutions of UK and Pakistan. And, I want to find a stable platform that will help to build up my professional career, thus I'm seeking for a firm that understands the issues which the modern corporate environment provides.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Trading Assistant

Sainsburys
London, ENG
07.2022 - Current
  • Colleague Representative
  • Active Role in Facilitate Management of the store.
  • Multi-Task and thrive in a fast-paced environment.
  • Products Knowledge
  • Command and Clear-Understanding on customer service for Argos, Smart shops and Online deliveries.
  • Ticketing products regularly to create enticing merchandising.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and backed up other customer service managers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Team Leader

KFC| Yums Food
London
12.2022 - Current
  • Thoroughly trained for BOH, MOH, FOH, Online deliveries and DT work.
  • Completed online KFC team leadership training program.
  • Supervise and running shifts with fifteen people regularly.
  • Weekly Stock Count and Managing store compliance.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Assistant Team Leader

AFE Agency-Yodel
Hatfield
12.2020 - 10.2021
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Double checked records, daily reports and inventory transactions to identify and correct variances.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.

Education

MSc - Management

UNIVERSITY OF HERTFORDSHIRE
Hatfield, HRT
10.2020 - 09.2021

Master of Arts - English Language and Literature

University of Lahore
Lahore, Pakistan
02.2010 - 06.2012

Skills

Customer-oriented

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Additional Information

Worked as volunteer for my Alma mater.

Work with educational NGO (Aser) as field researcher for educational survey.

Appeared in several competitive and aptitude exams in Pak.

Book reader and have deep interest in Current and international affairs.

Hobbies

Camping  

Travelling

Cooking

Reading news articles and research papers

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Business has only two functions – marketing and innovation.
Peter Drucker

Timeline

Team Leader

KFC| Yums Food
12.2022 - Current

Trading Assistant

Sainsburys
07.2022 - Current

Assistant Team Leader

AFE Agency-Yodel
12.2020 - 10.2021

MSc - Management

UNIVERSITY OF HERTFORDSHIRE
10.2020 - 09.2021

Master of Arts - English Language and Literature

University of Lahore
02.2010 - 06.2012

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OSAMA MASOODLeadership Management and Marketing