ORSON WANG

• Led Financial Turnaround & Business Scaling: Scaled the UK subsidiary from 3 to 60+ employees in under 3 years, driving culture, recruitment, and infrastructure growth while steering the entity from loss to sustainable profitability.
• Pioneered UK Airport Ground Handling Setup: Spearheaded the zero-to-one launch of the first Chinese-owned ground handling operation in the UK, building the airside ramp operational team and securing compliance frameworks.
• Established In-House Customs Capabilities: Built end-to-end import/export self-clearance infrastructure from scratch, establishing direct regulatory workflows and significantly cutting third-party broker costs.
• Expanded Logistics Infrastructure: Scaled the UK warehouse footprint from 1 site to 3 strategic hubs (2 self-operated facilities + 1 3PL partnership), dramatically boosting fulfillment capacity.
• Optimized Middle-Mile Fleet Operations: Built and launched an in-house fleet dispatch function, streamlining transport scheduling, route optimization, and cost efficiency.

• Managed and motivated high-performing teams for successful KPI attainment.
• Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
• Minimised discrepancies by effectively training employees on best practices, policies and procedures.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Strategically scheduled and managed 20+ staff members, maintaining high-performing business operations.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Aided senior leadership by recommending corrective actions and improvements to company operations.
• Increased department profitability by reducing operations costs.

• Manage the operation of YunExpress UK London Branch.
• Build team structure of YunExpress UK London Branch of setup KPI and Evaluation mechanism.
• Monitored operations to assess and highlight results.
• Assessed employee performance and developed improvement plans.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Partnered with YunExpress UK General Manager to optimise operations and reduce costs.
• Develop YunExpress G2G project logistic channels
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Maintained friendly and professional customer interactions.
• Improved operational efficiency by streamlining processes and implementing strategic plans.
• Created digital file classification system for company-wide use.
• Drafted procedural statements and guidelines for company-wide use.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Designed and implemented training to further develop staff based on business goals.
• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Monitored health and safety measures for guaranteed compliance.
• Led and managed administrative staff to maintain smooth daily operations.

• Communicating with the HQ and making European regional strategies or plans in accordance with the HQ’s whole vision and B2B/B2C business needs.
• Developing customs clearance agencies, final mile delivery suppliers and overseas warehouse providers in the UK and other European countries to strengthen the company’s competitiveness in logistics channels by optimizing the operations process and improving the quality of the services.
• Maintaining existing logistics suppliers. Formulating cooperation contracts with logistics suppliers and monitoring logistics suppliers’ operations.
• Meetings with logistics suppliers regularly to discuss their services and countered issues in cooperation. Negotiating cooperation prices with the suppliers to reduce the company's logistics costs.
• Dealing with unpredictable logistics issues and formulating solutions to these problems.
• Assisting the company's finance team to deal with the billing issues and to coordinate with logistics suppliers.
• Closely watching the changes of the logistics-related trends or policies in the UK and other European countries. Analysing and reporting the changes to the HQ in time. Providing suggestions and possible solutions.

• Managing warehouse inventory (inbound and outbound).
• Communicating and coordinating with clients and logistics suppliers.
• Supervising the team members to achieve the work targets.
• Controlling the quality and paying close attention to details, investigating abnormal activities, minimising the risks and making sure the tasks are completed in time and with high quality.

• Developing new clients in London regions and leading the sales team to carry out in-person sales, distance sales (through telephone, email and social media platform) and trade show sales.
• Forecasting product sales and leading the team to achieve sales objectives.
• Maintaining relationships with the existing clients and making sure that good solutions are delivered to the customers.
• Exceeding sales goals and improving profitability by developing sales strategies and business plans according to market trends.
• Monitoring sales team performance and providing effective training to help reach sales targets.

• Providing after-sales supports and solutions to technical problems of LCD and LED monitor displays for LG, Samsung, Dell and Apple, etc.
• In charge of technical team to arrange daily tasks and to ensure the tasks are completed on time and with high quality.

• Developing new clients via in-person sales, digital sales and trade show sales.
• Maintaining existing client relationships and responding to the clients’ needs promptly.
• Providing after-sales support services.

Working as a smartphone engineer for first three months and then being promoted as an assistant to the production manager to arrange and allocate daily tasks to the team. Reporting to the production manager and reviewing the team's work daily.