Lynden Davis
Disley
Summary
A successful, experienced sales focussed, target driven, Multi-site Operations Director with an excellent, proven record of achievement in the UK Leisure, Hospitality and Facilities Management sectors. Currently working for an evolving company that have big ambitions for future growth. Playing a pivotal role in shaping the future of the company whilst upholding the companies shared vision and ethics. Offering specialism in new Hotels and Leisure openings and business turnarounds, including Food and Beverage development and delivery. Achieving success through utilising an instinctive hands-on quality and profit orientated approach. Always creating, and empowering, positive mindset teams. Completely dedicated to improving Operational efficiency and complete customer satisfaction in any environment. Fully committed to achieving long-term career progression goals.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Operations Director UK
Omni Facilities Management Ltd
05.2022 - Current
- Operational lead across the RBH Account, reporting directly into the CEO
- Circa 3000 + employees
- Accountable for RBH Health & Safety, Compliance, People & HR
- To drive profitability and productivity through the RBH Account
- Part of the ESG, Senior Management Team.
- New RBH Hotel acquisition and mobilisation.
- Increased the RBH Account to 37 Hotels in the UK.
- Contributing to positive cultural changes within the business, improving employee engagement, staff retention.
Operations Manager UK
The Lane7 Group
02.2020 - 04.2022
- Supported a portfolio from Aberdeen to Bristol consisting of eight Lane7's, one Gutterball site and two of the brands' Pubs with rooms in Sedgefield.
- Total accountability for £15 Million turnover, reporting into the Director & COO, approx 250 employees.
- Improved Compliance, Health & Safety, and technical support to all sites, including HR, and Recruitment.
- Pioneered cultural change, productivity, and operational excellence, throughout the business, through creating new employee development programs and celebrating success.
- Focusing on the four key elements, Technology, Data, People and Culture, to really drive customer service,
- Advanced and integrated several commercial functions that includes finance, sales and customer support, contracts, property and brand design and marketing
- Spearheaded and authored the company's Training and development manuals, Lane7 Brand Standards and Compliance Operational manuals and rolled out across The Lane7 Group
- Successfully, accelerated and coordinated the Project management of all New Lane7 sites, including overseeing all the technology and systems install and set ups.
Regional Operations Manager UK
OYO Rooms UK
01.2019 - 02.2020
- Formulated a portfolio of Ten Oyo Self Operated Hotels in the Northwest Area.
- Total accountability for £7 Million turnover, accountable for 125 Staff, approx 250 Rooms.
- Recruited, mentored, and cultivated Senior Team of ten direct reports.
- Procurement of all Staff, Suppliers, Services, Materials and Branding.
- Accomplished Guest Feedback Scores 9+ Booking.com at all Hotels.
- Attained Highest Net Promoter Scores in the UK.
- Highest performing Regional Operations Manager in the UK, out of 28, in terms of Commercial Results and Guest Feedback Scores.
Regional Manager
Exclusive Contract Services Ltd/Brayborne Facilities Services
05.2018 - 01.2019
- Developed and improved key client relationships across approximately 91 Cinema & Leisure Complex sites, with circa 700+ Operatives.
- Total accountability for £12 Million, Media and Leisure Account.
- Supported and motivated a team of 6 Area Managers and a Mobile division
- Controlled the regions Operational service levels and ensured that contract KPI's were always achieved.
Area Operations Manager
Exclusive Contract Services Ltd/Brayborne Facilities Services
04.2017 - 04.2018
- Transformed the Region's Audit scores 41% from 44% to 85% within 6 months, helping to secure extension of a National Contract.
- Strengthened staff retention, with implementation and delivery of individual training and development plans.
- Promotion to Regional Manager within 12 months.
General Manager
The Sir Thomas Hotel, Restaurant & Bar
01.2014 - 04.2017
- Increased annual turnover from £1.93 million to £2.6 million in 2015/16 and improved EBITDAR performance, increasing YoY Sales by 36.78%.
- Increased occupancy levels 43% from 52% to 95%.
- Increased Food & Beverage GPs from 57% to 74%.
- Increased market share % against competitive set.
Health Club and Spa Manager/Hotel Duty Manager
Mercure Norton Grange Hotel
11.2011 - 01.2014
- Winner Members Choice Health Club Award 2013, Bronze Award, Premium Club in the Northwest, a prestigious customer service award voted for by the members.
- Increased Membership growth 45% from 1000 to 1450 members in 12 months.
- YTD overachieved EBITDA budget by 33 % since January 2012
- YTD increase in Beauty Treatment Yield by 56%.
Leisure Sales Manager/Hotel Duty Manager
De Vere Village Urban Resorts
08.2010 - 11.2011
- Sales Manager of the Month in May, June 2011
- Top Sales Performer in the country in May 2011 out of 25 Villages.
- Manager of the Quarter which included all HOD's.
- Up and Coming Management Stars Recognition and nomination.
Sales and Retention Manager
DW Sports Fitness
07.2009 - 08.2010
- Increased net membership total year on year and dramatically reduced Member attrition rates to just 4.8%
- Turned an under performing Club that had only 2600 members, into a thriving 3200 membership.
Education
Bachelor of Science - Sports Science & Coaching
Bolton University
Bolton 09.2006 - 05.2009
Skills
- Hotel, Leisure, Spa and F & B Operations
- Pre-openings Transformation & Restructure
- Property & Facilities Management
- Property Management Systems & Technology
- Project Management
- Building Maintenance
- Crisis Management & Business Turnarounds
- Health & Safety and Risk Management
- Managing Cross-Functional Teams
Mentoring & Coaching
- Motivation & Strategic Leadership
- Performance Management & People Development
- Human resources & manpower planning
- Strategic Planning
- Cost & Profit Analysis
- Business Development
Business Forecasting - Revenue generation & management
- Stock Control & Analysis
COMPUTER SYSTEMS SKILLS
MS Office (Word, Excel, Outlook, and PowerPoint) and experience of using Hotel Property Management Systems, such as Guestline, Opera, Fidelio, and Ezi Rooms. Premier Spa Software and CMS Payroll Systems. Sage Accounting & Sage Payroll Management information systems, Access HR, Procure Wizard, Access Stocklink BOH, Front office, Feeditback, Wi5, MS Office, Outlook, PowerPoint, Word, Excel, Libre Office. Aztec Zonal, High-Level Software. Improving Operational Performance, Lean Education and Development Lean, Six Sigma, and ISO 18404 Training Certificate. Personal Alcohol Licence Holder
Timeline
Operations Director UK
Omni Facilities Management Ltd
05.2022 - Current
Operations Manager UK
The Lane7 Group
02.2020 - 04.2022
Regional Operations Manager UK
OYO Rooms UK
01.2019 - 02.2020
Regional Manager
Exclusive Contract Services Ltd/Brayborne Facilities Services
05.2018 - 01.2019
Area Operations Manager
Exclusive Contract Services Ltd/Brayborne Facilities Services
04.2017 - 04.2018
General Manager
The Sir Thomas Hotel, Restaurant & Bar
01.2014 - 04.2017
Health Club and Spa Manager/Hotel Duty Manager
Mercure Norton Grange Hotel
11.2011 - 01.2014
Leisure Sales Manager/Hotel Duty Manager
De Vere Village Urban Resorts
08.2010 - 11.2011
Sales and Retention Manager
DW Sports Fitness
07.2009 - 08.2010
Bachelor of Science - Sports Science & Coaching
Bolton University
09.2006 - 05.2009
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