Orla Rose McCafferty
Whaley ,High Peak
Summary
I am a dynamic and adaptable professional with a strong background in hospitality, where I developed a reputation for delivering exceptional customer service, thriving in fast-paced environments and my experience has honed my ability to multitask, solve problems efficiently and build strong interpersonal relationships and upsell any chance I can. I take pride in maintaining composure under pressure and consistently bringing a positive, solution-oriented mindset to any challenge. I am now excited to apply these transferable skills into a new challenge, bringing fresh perspective, a strong work ethic and a genuine passion for learning and growth.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Waitress
Miller & Carter
Stockport, Cheshire East
10.2022 - Current
- Enhanced guest satisfaction through attentive and prompt service.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Utilised professional communication skills to resolve customer complaints.
- Promoting specials and seasonal promotions to increase revenue
- Constant flow of positive reviews about my character and service I provide.
- Maintained clean and organised dining area for customer comfort.
Education
GCSEs -
Hazel Grove High School
Stockport 09.2017 - 06.2022
A-Levels -
Aquinas Collage
Stockport 09.2022 - 06.2024
Skills
- Outstanding customer service
- Time management mastery
- Staff training capabilities
- Effective sales techniques
- Upbeat, outgoing and positive
- Can-do attitude
- Can work effectively both independently and as part of a team
- Expert multitasker
- Telephone etiquette
- Supporting other teammates during busy shifts
- Highly responsible and reliable
- Payment Processing
- Opening and closing procedures
- Suggestive selling
- An eye for creating effective advertisement for the brands social media pages
- Maintaining a professional and friendly demeanor with customers and co workers
Accomplishments
- I attended an exclusive awards ceremony where I was recognised for my strong work ethic and reliability across all shifts.
- My hard work has been acknowledged multiple times by my general manager and area manager
- I have previously been the individual with the most 5 star sales across all Miller and Carters in our district.
Timeline
Waitress
Miller & Carter
10.2022 - Current
A-Levels -
Aquinas Collage
09.2022 - 06.2024
GCSEs -
Hazel Grove High School
09.2017 - 06.2022
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