Leia Jones
Leicester ,Leicestershire
Summary
Dedicated professional with expertise in customer service and beverage service, excelling in table service and payment collection. Demonstrates strong communication skills and outstanding customer service, ensuring a seamless dining experience. Proficient in digital ordering systems and adept at fair conflict resolution, contributing to an organised and reliable work environment. Career goal includes advancing within the hospitality industry while enhancing skills in food and beverage management.
Overview
5
5
years of professional experience
Work history
waitress
The Ferrers arms
Ashby-de-la-Zouch, Leicestershire
2023.11 - 2026.05
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Maintained clean and organised dining area for customer comfort.
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Executed food and drink orders accurately to improve customer satisfaction rates.
Waitress/Bar assistant
The Gate Inn
Osbaston , Warwickshire
2021.08 - 2023.10
- Advised customers with allergens and intolerances, demonstrating thorough menu knowledge.
- Refilled bar counter and fridges with snacks, ice and drinks.
- Promoted and upsold signature drink items, helping to improve bar sales.
- Delivered excellent customer experiences by maintaining consistent, attentive and timely customer service.
- Created welcoming, vibrant bar atmosphere, generating positive first impressions with customers.
- Took and placed orders at bar and tables.
- Took restaurant bookings using reservation management software.
- Provided outstanding beverage service to customers per shift, continuously exceeding expectations.
Education
Master of Arts - Fashion Design
De Montfort University ( CURRENT )
Leicester, LeicestershireNVQ Level 3 - Fashion and Textiles
Leicester College
Leicester, LeicestershireGCSEs - English, Mathematics, Combined Science, French
Bosworth Academy
Desford, LeicestershireSkills
- Customer service
- Beverage service
- Payment collection
- Table service
- Bar cleaning and maintenance
- Beer, wine and cocktail service
- Strong communication
- Organised and reliable
- Food service
- Verbal communication
- Outstanding customer service
- Digital ordering system use
- Fair conflict resolution
Personal Information
- Nationality: British
- Date of birth: 17.06.2005
Timeline
waitress
The Ferrers arms
2023.11 - 2026.05
Waitress/Bar assistant
The Gate Inn
2021.08 - 2023.10
GCSEs - English, Mathematics, Combined Science, French
Bosworth Academy
NVQ Level 3 - Fashion and Textiles
Leicester College
Master of Arts - Fashion Design
De Montfort University ( CURRENT )