Orielton Da Silva Angelico

• I Worked on the tills, serving customers as well as working on a lottery machine and self check out. I also worked around the shop floor re stocking and facing up. Helped with delivery as well as signing it. Done deliveroo and uber eats. Also worked with click and collect

• Resolved customer complaints quickly, restoring trust in our service quality.
• Executed daily operation procedures ensuring adherence to company's policies.
• Ensured customer satisfaction with prompt and accurate order fulfillment.
• Handled high-pressure situations calmly providing solutions promptly.
• Collaborated with team members to maintain a friendly work environment promoting productivity.

Key responsibilities & skills

• Assisted with warehouse operations including packing, sorting, and stock organisation
• Supported peak-period workloads during busy seasonal periods
• Ensured orders were prepared accurately and efficiently
• Followed health and safety procedures at all times
• Worked collaboratively with colleagues to meet daily productivity targets
• Adapted quickly to changing tasks and responsibilities

Skills gained: Reliability, physical stamina, organisation, teamwork, efficiency, health & safety awareness

Key responsibilities & skills

• Provided one-to-one assistance to library users with disabilities to ensure equal access to services
• Supported users with locating resources, using library systems, and accessing digital materials
• Assisted with note-taking, scanning, and organisation of study materials where required
• Maintained a respectful, patient, and inclusive approach at all times
• Communicated clearly with staff to ensure appropriate support was provided
• Maintained confidentiality and professionalism when working with sensitive information

Skills gained: Communication, empathy, inclusivity, organisation, confidentiality, support work