Oriana Pooles
Glasgow
Summary
A highly skilled professional known for remaining calm under pressure and excelling in problem-solving and organisation. Demonstrates exceptional communication skills and a talent for team building, fostering collaboration and resourcefulness in dynamic environments. Committed to leveraging these skills to drive organisational success and contribute to future growth.
Overview
14
14
years of professional experience
Work history
Restaurant Team Leader
Ubiquitous Chip
Glasgow, Glasgow City
2023.05 - 2026.01
Implemented promotional strategies to increase overall sales.
- Streamlined procedures for efficiency, reducing waiting times for guests.
- Introduced innovative menu ideas leading to increased patronage.
- Assembled team rotas in coordination with bookings, labour budget and forecasted earnings ensuring optimal coverage during peak times.
- Prepared and lead training sessions for 60+ team members on allergy protocols.
- Tracked employee performance providing constructive feedback where necessary while recognising and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Completed cash ups and till floats ensuring daily takings were accurately reconciled and documented in end of day reports.
- Handled customer complaints swiftly, restoring guest satisfaction.
- Supervised events from planning to execution, ensuring smooth operations from start to finish.
FOH team member
Jolly Coopers
Epsom, Surrey
2019.04 - 2023.04
Dancer/Actor
ITV, Belgravia
2019.06 - 2019.06
Dancer and Ensemble
Victoria Palace Theatre, Billy Elliot
2012.09 - 2013.08
Actor
Open Air Theatre, 'Ragtime'
2012.02 - 2012.08
Education
Master of Arts - Film and Television Studies/Theatre Studies
University of Glasgow
Glasgow 10/2020 - 05/2024
Foundation Degree in Arts - Acting
LAMDA
London 09/2018 - 04/2019
A-Levels - Media, Theatre, English
Hurtwood House
Guildford 08/2016 - 06/2018
GCSEs - Media And Theatre Studies
The BRIT School For Performing Arts And Technology
Croydon 08/2014 - 06/2016
GCSEs - Musical Theatre
Sylvia Young's Theatre School
London 09/2010 - 06/2014
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
Accomplishments
- Participated in the Glasgow Youth Film Festival 2025 screening my dissertation documentary.
- 1st place in Sci-Fi London 48 hour film competition 2025 having worked as a runner and continuity assistant.
- 22 awards over 8 UK dance competitions with GSDC 2021-2023.
- BFI English and Media Nomination 2017
Timeline
Restaurant Team Leader
Ubiquitous Chip
2023.05 - 2026.01
Dancer/Actor
ITV, Belgravia
2019.06 - 2019.06
FOH team member
Jolly Coopers
2019.04 - 2023.04
Dancer and Ensemble
Victoria Palace Theatre, Billy Elliot
2012.09 - 2013.08
Actor
Open Air Theatre, 'Ragtime'
2012.02 - 2012.08
Master of Arts - Film and Television Studies/Theatre Studies
University of Glasgow
10/2020 - 05/2024
Foundation Degree in Arts - Acting
LAMDA
09/2018 - 04/2019
A-Levels - Media, Theatre, English
Hurtwood House
08/2016 - 06/2018
GCSEs - Media And Theatre Studies
The BRIT School For Performing Arts And Technology
08/2014 - 06/2016
GCSEs - Musical Theatre
Sylvia Young's Theatre School
09/2010 - 06/2014