Charlotte Marie Slack
Morley,UK
Summary
Seeking part-time employment in the Leeds area, with a focus on tourism and hospitality roles. Extensive experience in hotels and restaurants, complemented by a Level 3 Diploma in Travel and Tourism. Proven ability to deliver exceptional customer service and manage diverse tasks effectively. Strong transferable skills applicable to various positions within the industry.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Restaurant Team Leader
The Railway Inn
Drighlington, Leeds
2025.08 - Current
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Trained new staff members, leading to improved service standards.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
Server
The Rock Cut
Rossland, Canada
2024.12 - 2025.04
- Entered orders into system promptly, reducing wait time for meals.
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
- Worked efficiently under pressure during peak hours for seamless operations.
- Demonstrated menu knowledge to assist patrons in meal selections.
- Collaborated closely with kitchen staff to manage dietary requirements of customers.
- Achieved prompt resolution of complaints with diplomatic dispute management.
- Seated guests according to booking requirements and located tables for walk-ins.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Shop manager
Lucas Teas
Squamish, Canada
2023.12 - 2024.09
- Assisted customers in making informed buying decisions through expert advice on products,.
- Fostered strong relationships with key customers to boost loyalty and repeat business.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Managed store inventory to ensure adequate stock levels at all times.
- Created seasonal sales plans with varying stock and promotional strategies.
- Oversaw multiple wholesale accounts, ensuring timely fulfilment of all orders.
Camp counsellor
Camp America
Connecticut, US
2022.06 - 2023.08
- Facilitated outdoor adventures for improved physical health and wellbeing of campers.
- Certified Lifeguard and trained in first aid techniques to handle emergency situations efficiently at the site.
- Coordinated with other counsellors for effective planning and execution of camping programmes.
- Encouraged campers to try new sports and team roles to promote increased confidence and skill building.
- Maintained discipline and decorum at the campground, ensuring an organised experience for all involved.
- Delivered outstanding and structured sport, art and play activities to groups of campers.
Food and beverage assistant
Dunston Hall
Norwich, UK
2021.10 - 2022.05
- Mastered use of point-of-sale systems enhancing customer check-out efficiency.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Promoted daily specials leading to increased sales.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Trained new team members, contributing to staff proficiency.
- Provided detailed menu information to customers, facilitating informed choice making.
- Prioritised tasks during peak hours to ensure smooth operations.
- Managed table arrangement for maximising dining capacity during busy periods.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
Education
NVQ Level 3 - Extended diploma in Travel and Tourism
City College Norwich
Norwich 2020.09 - 2022.07
GCSEs -
Sprowston Community Academy
Norwich, Norfolk 2015.09 - 2020.06
Skills
- Leadership
- 6 years of customer service experience
- Bar and cocktail experience
- Communication skills
- Problem-solving
- Calm under pressure
- Inventory management
- Upselling
- Seating arrangement
- Staff training
- Complaint resolution
Affiliations
- In my time off I enjoy going on long hikes and swimming.
- I love to ski which brought me to Canada to work on a Ski resort for 2 seasons.
About me
I spent two years living and working in Canada, including time based at a ski resort, where I experienced a fast-paced and social environment. I also spent two summers working at a summer camp in Connecticut as a camp counsellor and lifeguard.
I have travelled solo across Southeast Asia for eight months, visiting a range of countries and immersing myself in different cultures. In addition, I volunteered at a dog shelter in Mexico, supporting the day-to-day care and rehabilitation of animals.
I enjoy an active and outdoors-focused lifestyle, regularly hiking and swimming in my free time. I also foster dogs, which I find rewarding and a great way to stay involved in animal care.
Timeline
Restaurant Team Leader
The Railway Inn
2025.08 - Current
Server
The Rock Cut
2024.12 - 2025.04
Shop manager
Lucas Teas
2023.12 - 2024.09
Camp counsellor
Camp America
2022.06 - 2023.08
Food and beverage assistant
Dunston Hall
2021.10 - 2022.05
NVQ Level 3 - Extended diploma in Travel and Tourism
City College Norwich
2020.09 - 2022.07
GCSEs -
Sprowston Community Academy
2015.09 - 2020.06