Ophelia Ofosua Mensah
Mental Health Nurse
City of London
Summary
Reliable employee seeking senior Nursing position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational, managerial and leadership skills eager to secure senior position. Ready to help team achieve company goals. Experienced Senior Nurse with over 20 years of experience within the NHS and also in the field of Mental Health and Physical health. Excellent reputation for resolving problems and improving patients' satisfaction. Enthusiastic Senior Nurse eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Clear understanding of working within Primary care and secondary care, community and inpatient setting. Motivated to learn, grow and excel. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Lead Population Health Nurse
Camden and Islington NHS Foundation Trust
London, England
04.2021 - Current
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritisation and great work ethic.
- Collaborated with team members to achieve target results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created plans and communicated deadlines to complete projects on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research, gathered information from multiple sources and presented results.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Worked in matrix management environment with oversight of division level managers, operations, safety and compliance.
- Implemented process improvement to shape organisational culture, optimise procedures for higher efficiency and help company evolve and grow.
- Prepared monthly budgets with controls to prevent overages.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among Team members and organisational leadership, reducing miscommunications and missed deadlines.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles. Supervises staff and also conduct annual appraisal for staff.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Reviewed operations reports to understand numbers and trends.
- Developed systems to track and log work issues.
- Evaluated quality of care through regular auditing to maintain cost controls and improve operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified procedure or process changes required to improve performance and productivity.
- Introduced new methods, practices and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Formulated processes to reduce downtime and financial loss.
- Assess patients' mental and physical health, diagnosing mental health conditions such as psychosis, Bipolar Affective disorder, anxiety and depression.
- I am a non medical prescriber and able to assess and prescribe appropriate medication, monitor for effects and side effects.
- Direct day-to-day administrative and operational functions for the Primary Care Team providing guidance and leadership to over employees and collaborate patients' care with partners and GPs.
- Involved in service development improvement initiatives and set u new Teams.
Clinical Team Manager
Camden and Islington NHS Foundation Trust
London, England
02.2019 - 03.2021
- Successfully negotiated client contract renewals to create increased revenue.
- Developed policies and procedures for effective Nursing management.
- Spearheaded and implemented new projects to expand scope of engagement.
- Created customized care plans, working with staff and families to assess and meet individual needs.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Supervised team of Nurses, social workers and Occupational health therapist as well as conducting their annual appraisal.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine audits, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Communicated with patients, ensuring that medical information was kept confidential.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, NICE guidelines relating to, benefits administration and general liability.
- Direct day-to-day administrative and operational functions for the Primary Care Team providing guidance and leadership to over employees and collaborate patients' care with partners and GPs.
- Involved in service development improvement initiatives and set u new Teams.
- Reviewed and evaluated test results to suggest care and treatment options.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Prepared annual budgets with controls to prevent overages.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Increased profit by streamlining operations.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed operations reports to understand numbers and trends.
- Advanced productivity KPIs to achieve key Team's goals and objectives.
Psychiatric Clinical Nurse Specialist
Camden and Islington NHS Foundation Trust
London, England
10.2015 - 01.2019
- Performed patient assessments to monitor expected response to medications and altering treatment plans.
- Explained useful coping methods to relieve depression and anxiety.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Conducted therapy for mentally ill patients in group and individual settings to assist patients in achieving normalcy.
- Administered medication and treatments to patients to observe and record responses.
- Initiated therapeutic interactions such as DBT and CBT with patients to assist in identifying sources of anxiety.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Monitored primary care needs for patients to coordinate access to appropriate providers.
- Collaborated with multidisciplinary treatment team to revise goals, objectives and interventions based on patient status and needs.
- Delivered customized care to patients, maintaining focus on individual goals and daily achievements.
- Supported establishment of safe and confidential spaces for sharing difficult experiences.
- Co-facilitated and taught coping skills in wellness and multi-family groups.
- Modified care plans to expedite progress, integrating new services and support from community and provider networks.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Recorded details regarding therapies to keep patient charts updated.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Participated in [Type] policy committee to discuss policies, propose revisions and implement changes.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviours and conditions, and updated clinical supervisors with current information.
- Assess and identified patient's needs. able to diagnose conditions by conducting health screenings and reviewing patient histories.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Strengthened training and nursing knowledge by taking part in continuing education programs and workshops.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Evaluated patient histories, complaints and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Advocated for and strived to protect health, safety and rights of patient.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for the Service.
Clinical Team Lead
Central and North West London NHS Foundation Trust
London, London
08.2011 - 09.2015
- Monitored patients' conditions and reported changes in physical presentation, appearance and behaviour to discuss treatment with the MDT. I am a team player and works collaboratively with the multidisciplinary team
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Assigned patient care to Nurses based on skills and experience, contributing to higher standards of patient care and staff retention.
- Assessed patients' physical and mental status by analysing complaints and symptoms.
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Determined patient risk by utilising subjective and objective data obtained through patient interaction.
- Evaluated, ordered and interpreted psychological evaluations and basic lab tests to assess and identify patients' conditions.
- Performed frequent ongoing assessments of patients' status to address changes.
- Created and implemented group therapies and programs to help patients improve or regain coping abilities.
- Investigated and resolved issues affecting hospital operations and patient care.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for the service.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Observed and documented patient factors such as diets, physical activity levels and behaviours to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
- Participated in policy committee to discuss policies, propose revisions and implement changes.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Assessed and identified patients' need and diagnosed conditions by conducting health screenings and reviewing patient histories.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Recorded details regarding therapies to keep patient charts updated.
- Performed triage on incoming patients and determined severity of illnesses.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Strengthened training and nursing knowledge by taking part in continuing education programs and workshops.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to patients in crisis and provide appropriate support.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Conducted ongoing monitoring and evaluations of behaviours and conditions, and updated clinical supervisors with current information.
- Administered and review medications to patients and monitored response to medications.
Senior Staff Nurse
Central and North West London NHS Foundation Trust
London, London
07.2004 - 07.2011
- Provided direct patient care, stabilised patients and determined next course of action.
- Managed care from admission to discharge.
- Worked flexible hours across night, weekend and holiday shifts.
- Offered friendly and efficient service to patients, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Increased patients satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analysed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared variety of different written communications, reports and documents.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Involved in assessment and diagnosing mental health conditions such as psychosis, Bipolar Affective disorder, anxiety and depression.
- Participated in several policy committee to discuss policies, propose revisions and implement changes.
- Identified learning needs of patients and families and responded with advocacy and health education.
- Assessed physical, psychological, physiologic and cognitive status of patients.
- Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health.
- Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Successfully maintained clean, valid driver's license.
Staff Nurse
South London and Maudsley NHS Foundation Trust
London
01.2003 - 08.2005
- Assessed patients' physical and mental health status by analysing complaints and symptoms.
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Evaluated, ordered and interpreted psychological evaluations and basic lab tests to assess and identify patients' conditions.
- Determined patient risk by utilising subjective and objective data obtained through patient interaction.
- Performed frequent ongoing assessments of patients' mental and physical health to address changes.
- Created and implemented group therapies and programs to help patients improve or regain coping abilities.
- Evaluated patient histories, complaints and current symptoms.
- Led teams in driving successful patient outcomes by prioritising standard of care and best practices.
- Administered different therapies including CBT, DBT and medications in line with patients' treatment plan.
- Explained course of care and medication side effects to patients and carers in easy-to-understand terms.
- Cared for patients in 14 bed psychiatric intensive care unit, supporting fellow nurses in delivering outstanding treatment to patients.
- Involved in assessment and diagnosing mental health conditions such as psychosis, Bipolar Affective disorder, anxiety and depression. Conducting physical health screenings and reviewing patient histories.
- Worked with healthcare team to develop new treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Offered exceptional care and support to individuals recovering from acute mental health crisis and dealing with chronic conditions.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Participated in evidence-based practice project implementation, nursing competency development and nursing activities.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Sustained quality standards by performing routine medication audits and upholding internal and NICE guidelines best practices.
- Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for the team.
- Advocated for and strived to protect health, safety and rights of patients.
- Administered medications to patients and monitored response to medications.
- Used first-hand knowledge and clinical expertise to advocate for patients under my care and enacted prescribed treatment strategies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Conducted ongoing monitoring and evaluations of behaviours and conditions, and updated clinical supervisors with current information.
- Performed triage on incoming patients and determined severity of illnesses.
- Recorded details regarding therapies to keep patient charts updated.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Strengthened training and nursing knowledge by taking part in continuing education programs and workshops.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
- Educated family members and caregivers on patient care instructions.
- Involved in mentoring student Nurses and supervising other Nurses.
- Observed and documented patient factors such as diets, physical activity levels and behaviours to understand conditions and effectively modify treatment plans.
Education
Certificate in Mental Health Nursing - Mental Health Nursing (Supervised Practice)
Kings College University
London 01.2003 - 08.2003
Bachelor of Arts - Mental Health Practice
New Buckinghamshire University
London 09.2010 - 07.2012
Diploma - Mentorship (SLICE) Training
University of West London
London 09.2006 - 07.2007
Master of Science - Public Health and Health Promotion
London South Bank University
London 09.2012 - 06.2015
Level 7 (CPD) - Physical Health Training for Mental Health Professionals
Middlesex University
London 01.2021 - 03.2021
Master of Science - Non-Medical Prescribing
Middlesex University
London 01.2022 - 06.2022
Skills
Nurse Leadership
undefinedAccomplishments
- Supervised team members and conduct annual appraisals.
- Achieve results through effectively setting up service improvement initiatives and setting up two new services within the community.
- Collaborated with team in the development of several quality improvement projects. Led in health promotional activities.
- Documented and resolved issues which led to great results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Directed facility's Community transformational program, recruiting and training new staff. Training - Trained team of staff nurses in the use of medical devices to ensure consistent quality of care.
- Supervision - Headed onboarding process for new nursing, doctors and Peer support workers.
- Research - Completed group study focused on patient comfort, costs and test results, which resulted in increased patient satisfaction.
- Documentation - Ensured charting accuracy through precise documentation.
- Volunteered hours per month creating mental health awareness in my local community.
- Involves in a Primrose project and helping to reduce health inequality among mental health patients with physical health conditions, and putting interventions in place to reduce their cardiovascular risks.
- Awarded a an award by the Queen's Nurses Institute and also a member of the Queens Nurses Institute.
Affiliations
Registered with the Nurses and Midwives Council
Royal College of Nursing
Queens Nursing Institute
Additional Information
Adept mental health nurse, possessing in-depth knowledge of the principles, methods and procedures for assessing, planning and treatment. A hard working, knowledgeable, enthusiastic and dependable individual with fifteen years of extensive experience in working within the NHS as a registered mental health nurse in various settings including bed management, psychiatric liaison, psychiatric intensive unit adult acute care, the old age, rehabilitation, Home treatment team, alcohol team and the community team. Undertaking a variety of management and hands-on roles in support of the multi-disciplinary teams and actively contributing to collective objectives.
Resourceful and responsive to change. Committed to safe guarding and promoting the welfare of patients and helping them to recover from their illness or come to terms with it in order to maximise their life potential.
I am proficient in using various interventions including CBT to promote recovery. Responsible self-starter who communicates well and is dedicated to improve clients’ wellbeing. Works autonomously in a community setting managing caseloads and providing person centred care for clients.
I also communicate effectively with clients' family and inform them fully as well as supporting them by providing clinical and social support. I also have experience in research and development. Seeking to develop my leadership skills.
I work autonomously within a multi disciplinary team and have the responsibility for coordinating comprehensive care for mental patients with psychosis and complex needs.
I also provide assessment, planning, implementation and evaluation of care to patients using the recovery model, ensuring that records associated with these processes are maintained.
I also carry out multidisciplinary activities for instance attending client's ward rounds, tribunals, funding panel, safe guarding meetings and arranging CPA reviews as well as regularly reviewing clients.
I work effectively within the multi disciplinary team across other agencies and provide high quality of care to individuals with complex mental health and social care needs.
I carry out interventions such as risk assessment, as well as various interventions such as talking therapy, CBT in line with the recovery model to a standard that ensures safe and effective care and complies with my Profession's code of Conduct.
I also have experience in working with clients in Crisis and helping them to rediscover their skills and abilities to help them recover and plan for the maintenance of their well being in the future.
Experience in working with clients with children and able to understand the issues facing them. Ensuring that safe guarding concerns are addressed, ensuring that knowledge of legislation relevant to the Children's Act 2004, and the Mental Health Act 1983 & Safeguarding Guidelines are followed through.
I also have experience in providing support to the client's carers, family and children as well as requesting for the right information as required enabling for carers' assessment to be conducted.
As part of my role I also run the depot clinic and help maintain support clients in their recovery journey. As part of managing Client's physical health needs, I manage and run the wellbeing clinic and review client's physical health, advises and refer appropriately. I also work in our intake duty team where I assess clients needs and offer appropriate intervention.
I also have the experience and the responsibility for negotiating and developing individual and highly complex care program in accordance with service users using a high degree of diplomacy and motivational skills.
I have the responsibility for the teaching, assessing and supporting students’ nurses on their community placements, meeting the aims and objectives of their university.
I also manages, supervises and support other junior staff within the team.
I am a good communicator and have undertaken a variety of management role in support of the multidisciplinary teams and had actively contributed to the collective objectives of the team. I am resourceful and responsive to change.
I supported support other members of staff in their assessment and management of clients' care needs through reviewing initial collection of information, monitoring of their progress, feedback, discussion and reports at care reviews with the team.
Committed to safe guarding and promoting the welfare of patients, supporting them to recover from their illness and to maximise their life potential.
Reading, playing football, running
I like reading classic books, novel and I am a passionate athletes who loves running in the spare time and as well as playing football.
Timeline
Master of Science - Non-Medical Prescribing
Middlesex University
01.2022 - 06.2022
Lead Population Health Nurse
Camden and Islington NHS Foundation Trust
04.2021 - Current
Level 7 (CPD) - Physical Health Training for Mental Health Professionals
Middlesex University
01.2021 - 03.2021
Clinical Team Manager
Camden and Islington NHS Foundation Trust
02.2019 - 03.2021
Psychiatric Clinical Nurse Specialist
Camden and Islington NHS Foundation Trust
10.2015 - 01.2019
Master of Science - Public Health and Health Promotion
London South Bank University
09.2012 - 06.2015
Clinical Team Lead
Central and North West London NHS Foundation Trust
08.2011 - 09.2015
Bachelor of Arts - Mental Health Practice
New Buckinghamshire University
09.2010 - 07.2012
Diploma - Mentorship (SLICE) Training
University of West London
09.2006 - 07.2007
Senior Staff Nurse
Central and North West London NHS Foundation Trust
07.2004 - 07.2011
Staff Nurse
South London and Maudsley NHS Foundation Trust
01.2003 - 08.2005
Certificate in Mental Health Nursing - Mental Health Nursing (Supervised Practice)
Kings College University
01.2003 - 08.2003
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