Blodwyn Bongolo
City of London
Summary
A friendly and creative individual with six years of customer service experience, adept at problem-solving and thriving under pressure. Expertise in openly expressing creativity, with a unique ability to see situations from different perspectives and generate innovative ideas. Possessing a strong sense of fashion, complemented by a year of work experience as a fashion studio assistant at HOAFS. Eager to bring kindness, expand knowledge, and apply my creative skills in a sales assistant role within a clothing retail environment.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Volunteer Event Decorations
Assistant
City of London
02.2025 - 08.2025
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
- Collaborated with team members to achieve target results.
- Adapted quickly to last-minute changes in event specifications, demonstrating flexibility and problem-solving skills.
- Worked with tireless energy and enthusiasm to aid team achievement against event deadlines.
- Managed guest lists, invitations, and RSVPs, ensuring accurate attendance tracking for events.
- Successfully delivered on tasks within tight deadlines.
Front End Assistant
Costco Wholesale
Chingford, City of London
11.2024 - 01.2025
- Assisted customers in locating products, offering recommendations based on specific needs.
- Packing member orders into boxes, and transferring them to separate carts for cashiers.
- Gathering shopping carts from parking lot and store interior to ensure sufficient supply for members.
- Assisting with restocking merchandise on shelves and displays as needed.
- Performing other tasks as directed by supervisors, such as running for items, assisting with customer inquiries, or helping with special events.
Volunteer Embassy Officer
Assistant
Kings Cross, London
01.2024 - 05.2024
- Greeted visitors and appropriately directed to designated areas.
- Maintained filing systems, both electronic and paper-based, ensuring quick retrieval of documents.
- Maintained organised and updated file systems for easy staff use.
- Handled confidential documents with discretion, adhering to data protection policies.
- Photocopied and printed documents for office team members.
Customer Service Assistant
World Duty Free
StanstedMountfitchet, Essex
12.2022 - 05.2023
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Assisted with product selections according to individual requirements and preferences.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Organised stock room, ensuring easy access to products and efficient inventory management.
Studio Assistant
House Of AKUNNA Fashion School
Tottenham, Haringey
02.2022 - 09.2022
- Assist with production (pattern cutting, sewing, and finishings)
- Assist with design (creating prints, flats, illustrations)
- Assist with client fittings (recording information, pictures)
- Ensuring all equipment and stock are up to date.
- General workroom etiquette.
- Work with other team members to create content for social platforms.
- Kept studio equipment clean, organised, and maintained in working order.
- Analysed customer feedback to refine designs and improve future collections, enhancing customer satisfaction and loyalty.
Sales Assistant
BLOSSOM BOUTIQUE
West Green, London
11.2018 - 11.2021
- Continually replenished stock in line with sales records, keeping well-maintained and presentable item displays.
- Provided service with a smile, offering courteous, helpful advice to best meet customers' needs.
- Carried out regular sales floor cleaning, maintaining impeccably high standards in store presentation and hygiene.
- Maintained detailed knowledge of current retail and fashion trends, expertly guiding customer purchases.
- Shelved and merchandised new products in visually appealing, organised displays for optimal customer engagement.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
Education
Certificate of Higher Education - Fashion Design
British Academy Of Fashion Design
Marylebone, City of Westminster 09.2019 - 07.2021
Skills
- Patience and empathy
- Multitasking efficiency
- Cleanliness standards
- Creative problem solving
- Product knowledge
- Design ethics understanding
- Retail display setup
- Fashion styling
- Price tagging
Skills
- Stocking shelves
- Resilient under pressure
- Visual merchandising
Timeline
Volunteer Event Decorations
Assistant
02.2025 - 08.2025
Front End Assistant
Costco Wholesale
11.2024 - 01.2025
Volunteer Embassy Officer
Assistant
01.2024 - 05.2024
Customer Service Assistant
World Duty Free
12.2022 - 05.2023
Studio Assistant
House Of AKUNNA Fashion School
02.2022 - 09.2022
Certificate of Higher Education - Fashion Design
British Academy Of Fashion Design
09.2019 - 07.2021
Sales Assistant
BLOSSOM BOUTIQUE
11.2018 - 11.2021
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