Ophelia White
Redruth,England
Summary
Dedicated professional with strong experience in customer service and swimming instruction. Skilled in maintaining safety standards and providing excellent service in high-pressure environments. Committed to fostering positive relationships and ensuring customer satisfaction. Multilingual communicator with the ability to adapt teaching methods to meet individual needs.
Overview
4
4
years of professional experience
Work history
Assistant swimming teacher
Carn Brea Leisure Centre
Pool, Cornwall
11.2025 - Current
- Developed engaging drills to enhance swimmer endurance and technique.
- Implemented effective lesson plans, ensuring consistent student progression.
- Provided constructive criticism after each session to improve performance levels.
- Ensured swimmer safety during lessons through vigilant observation of pool activities.
- Communicated clear instructions to learners, optimising understanding and compliance.
- Adapted teaching style to individual student needs, fostering supportive environment.
- Collaborated with instructors to deliver varied and stimulating lessons.
- Motivated swimmers by setting achievable goals for continuous improvement.
Front of house team member
Lucky House
Redruth, Cornwall
02.2022 - Current
- Provided exceptional customer service by proactively addressing and resolving complaints.
- Upheld strict hygiene protocols in all front-of-house operations to ensure customer safety.
- Achieved accurate payment processing, significantly reducing errors in transactions.
- Enabled smooth operational flow by collaborating closely with team members during busy periods.
- Demonstrated strong product knowledge to assist customers in making informed choices.
- Handled guest inquiries promptly, fostering trust and loyalty within clientele.
- Coached new staff on best practices for customer service and point-of-sale systems.
- Maintained workspace cleanliness according to company standards for enhanced efficiency.
Kitchen staff member
Golden Koi
Redruth, Cornwall
09.2023 - 04.2024
- Adhered to health and safety regulations while handling food and equipment.
- Maintained cleanliness throughout kitchen, ensuring high hygiene standards.
- Assisted chefs with meal preparations during peak hours for efficient service.
- Coordinated team communication to enhance workflow efficiency.
- Unloaded deliveries promptly for immediate storage of fresh produce.
- Prepared simple food items, allowing cooks to focus on complex dishes.
- Adapted quickly in busy periods, enhancing multitasking skills.
- Cleaned utensils, resulting in more efficient work environment.
Education
GCSEs - Spanish, French, Maths, Science, English, Religious Studies
Home Educated
Redruth, Cornwall 09/2015 -
Skills
- Friendly, professional customer service
- Cash handling, till balancing, and card & cash payments
- Handling high-volume transactions accurately
- Confident customer greeting and clear communication
- Calm and focused under pressure
- Excellent time management and reliability
- Order taking, processing, and fulfilment
- Complaint handling and basic conflict resolution
- Telephone etiquette
- Store cleanliness and presentation
- Competitive swimmer at Cornwall County level
- Physically fit with good stamina
- Self-disciplined and motivated
- Clear verbal communication and public speaking
- Multilingual communication skills
- Swimming lesson assistant ( CPD qualified )
- Water safety awareness (pool & open water)
- Child-friendly communication
- Patience and confidence-building in young swimmers
- Swim equipment care and maintenance
Languages
French
Intermediate
Spanish
Upper intermediate
Timeline
Assistant swimming teacher
Carn Brea Leisure Centre
11.2025 - Current
Kitchen staff member
Golden Koi
09.2023 - 04.2024
Front of house team member
Lucky House
02.2022 - Current
GCSEs - Spanish, French, Maths, Science, English, Religious Studies
Home Educated
09/2015 -