Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Ophelia White

Redruth,England

Summary

Dedicated professional with strong experience in customer service and swimming instruction. Skilled in maintaining safety standards and providing excellent service in high-pressure environments. Committed to fostering positive relationships and ensuring customer satisfaction. Multilingual communicator with the ability to adapt teaching methods to meet individual needs.

Overview

4
4
years of professional experience

Work history

Assistant swimming teacher

Carn Brea Leisure Centre
Pool, Cornwall
11.2025 - Current
  • Developed engaging drills to enhance swimmer endurance and technique.
  • Implemented effective lesson plans, ensuring consistent student progression.
  • Provided constructive criticism after each session to improve performance levels.
  • Ensured swimmer safety during lessons through vigilant observation of pool activities.
  • Communicated clear instructions to learners, optimising understanding and compliance.
  • Adapted teaching style to individual student needs, fostering supportive environment.
  • Collaborated with instructors to deliver varied and stimulating lessons.
  • Motivated swimmers by setting achievable goals for continuous improvement.

Front of house team member

Lucky House
Redruth, Cornwall
02.2022 - Current
  • Provided exceptional customer service by proactively addressing and resolving complaints.
  • Upheld strict hygiene protocols in all front-of-house operations to ensure customer safety.
  • Achieved accurate payment processing, significantly reducing errors in transactions.
  • Enabled smooth operational flow by collaborating closely with team members during busy periods.
  • Demonstrated strong product knowledge to assist customers in making informed choices.
  • Handled guest inquiries promptly, fostering trust and loyalty within clientele.
  • Coached new staff on best practices for customer service and point-of-sale systems.
  • Maintained workspace cleanliness according to company standards for enhanced efficiency.

Kitchen staff member

Golden Koi
Redruth, Cornwall
09.2023 - 04.2024
  • Adhered to health and safety regulations while handling food and equipment.
  • Maintained cleanliness throughout kitchen, ensuring high hygiene standards.
  • Assisted chefs with meal preparations during peak hours for efficient service.
  • Coordinated team communication to enhance workflow efficiency.
  • Unloaded deliveries promptly for immediate storage of fresh produce.
  • Prepared simple food items, allowing cooks to focus on complex dishes.
  • Adapted quickly in busy periods, enhancing multitasking skills.
  • Cleaned utensils, resulting in more efficient work environment.

Education

GCSEs - Spanish, French, Maths, Science, English, Religious Studies

Home Educated
Redruth, Cornwall
09/2015 -

Skills

  • Friendly, professional customer service
  • Cash handling, till balancing, and card & cash payments
  • Handling high-volume transactions accurately
  • Confident customer greeting and clear communication
  • Calm and focused under pressure
  • Excellent time management and reliability
  • Order taking, processing, and fulfilment
  • Complaint handling and basic conflict resolution
  • Telephone etiquette
  • Store cleanliness and presentation
  • Competitive swimmer at Cornwall County level
  • Physically fit with good stamina
  • Self-disciplined and motivated
  • Clear verbal communication and public speaking
  • Multilingual communication skills
  • Swimming lesson assistant ( CPD qualified )
  • Water safety awareness (pool & open water)
  • Child-friendly communication
  • Patience and confidence-building in young swimmers
  • Swim equipment care and maintenance

Languages

French
Intermediate
Spanish
Upper intermediate

Timeline

Assistant swimming teacher

Carn Brea Leisure Centre
11.2025 - Current

Kitchen staff member

Golden Koi
09.2023 - 04.2024

Front of house team member

Lucky House
02.2022 - Current

GCSEs - Spanish, French, Maths, Science, English, Religious Studies

Home Educated
09/2015 -
Ophelia White