Opeyemi Ayanleke
Senior Customer Service Representative
Chelmsford
Summary
Skilled Customer Service Representive with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering 5+ years in the sales and Customer Service environments.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Advisor
Defeon Limited
Birmingham City
03.2023 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Manage incoming calls each day with utmost professionalism and knowledgeable service.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Gathered and verified data from customers to promote marketing initiatives.
- Resolved concerns with products or services to help with retention and drive sales.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Lead Customer Service Representative
Lizbeth Leke Apparel And Beauty
Lagos
01.2019 - 03.2023
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Resolved concerns with products or services to help with retention and drive sales.
- Planned schedules and workflows based on expected customer demands.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
Bachelor of Science - Microbiology
University of Ilorin
Kwara Nigeria 10.2016 - 10.2021
Skills
Training and mentoring
Timeline
Customer Service Advisor
Defeon Limited
03.2023 - Current
Lead Customer Service Representative
Lizbeth Leke Apparel And Beauty
01.2019 - 03.2023
Bachelor of Science - Microbiology
University of Ilorin
10.2016 - 10.2021
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