Onyeka Chukwuwenuba
Newcastle
Summary
Compassionate and dedicated support worker with a proven track record of delivering high-quality care to vulnerable individuals. Experienced in personal care, safeguarding, and providing emotional support. Exceptional communication skills and a natural ability to build trusting relationships. Passionate about promoting independence, dignity, and overall well-being in all aspects of care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SIA Door Supervisor (Customer-Focused Role)
Titan Risk Management
Liverpool
08.2024 - Current
- - Maintained a high level of professionalism while engaging with guests, ensuring safety and comfort at public events.
- - Delivered excellent customer service, responded to inquiries, and built positive client relationships.
- - Monitored environments, managed incidents, and ensured adherence to venue safety procedures.
Care Assistant
Care at Home Group
Wirral
10.2023 - 05.2024
- - Delivered compassionate care to elderly clients, including support with personal hygiene, mobility, and companionship.
- - Ensured accurate documentation of care activities and supported assessments to tailor care plans effectively.
- - Promoted a safe and comfortable environment, adhering to care standards and health & safety policies.
- - Worked closely with clients, families, and multidisciplinary teams to support holistic care.
Customer Service Administrator
Mr Transporter Enterprise
Benin City, Nigeria
02.2021 - 02.2023
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
Support Worker
Evercare Hospital Lekki
Nigeria, Lagos
01.2020 - 01.2021
- Assisted patient with daily living needs to maintain self-esteem and general wellness.
- Helped patients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for patient by providing personalized support and assistance with daily living activities.
- Established trusting relationships with patient and their families through empathetic communication and active listening.
- Safeguarded patient well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective patient -centered care techniques.
Education
MSc - International Business
University of Chester
Chester05.2024
BSc - Sociology and Anthropology
University of Benin
Nigeria, Benin City 11.2019
Skills
- - Personal care and hygiene support
- - Safeguarding and confidentiality
- - Emotional and mental health support
- - Communication and interpersonal skills
- - Attention to detail
- - IT and record-keeping
- - Teamwork and empathy
Certification
- - Manual Handling
- - First Aid & CPR
Languages
English
Advanced (C1)
Timeline
SIA Door Supervisor (Customer-Focused Role)
Titan Risk Management
08.2024 - Current
Care Assistant
Care at Home Group
10.2023 - 05.2024
Customer Service Administrator
Mr Transporter Enterprise
02.2021 - 02.2023
Support Worker
Evercare Hospital Lekki
01.2020 - 01.2021
MSc - International Business
University of Chester
BSc - Sociology and Anthropology
University of Benin