Onyedika Christopher Anyadiegwu
Birmingham,WEST MIDLANDS
Summary
As a creative individual, I love the challenges of working within a dynamic and fast paced environment. The knowledge gained from my corporate experiences in banking, Information Technology sector and the market in general has helped shape my ability to adapt quickly, think creatively and work efficiently as part of a team or on my own.
Proficient with sales and negotiation with capacity to efficiently solve customer business and technical challenges, provide high-quality customer service and develop individual sales plans based on customer needs.
Overview
8
8
years of professional experience
Work history
Health Care Assistant
HC One
Dudley
02.2023 - Current
- Monitored patient symptoms and progress to boost health outcomes
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout
- Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments
- Maintained confidentiality and compliance standards for optimised patient care
- Prepared healthy meals with additional mealtime planning, feeding and support
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs
- Helped individuals with day-to-day activities while consistently encouraging independence and self- belief.
Warehouse Operative
Boots
11.2022 - 01.2023
- Perfectly stacked and arranged deliveries to ensure proper item security and staff safety
- Accurately and efficiently picked and despatched products, exceeding time and accuracy targets
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions
- Operated material handling equipment to move large and heavy loads
- Stacked and organised freight at specified areas using boards or pallets
- Completed basic maintenance on material handling equipment, minimising downtime with regular care
- Followed safety guidelines when operating in hazardous environments
- Loaded vehicles using best practices to avoid over-weight or balance issues.
Sales and Customer Service Manager
Ngotex Nigeria Ltd
Lagos
02.2022 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Handled escalated customer concerns, issues and requirements
- Answered inbound calls, chats and emails to facilitate customer service.
Relationship Manager
Keystone Bank Limited
06.2017 - 01.2022
- Building and maintaining strong relationships with clients and key personnel within customer companies
- Work with product managers to ensure excellent delivery of product bundles
- Strong interpersonal skills and an ability to build rapport with customers
- Conduct business reviews to ensure clients are satisfied with our products and services
- Always met the bank's set out deposit mobilisation targets
- Managed valuable accounts across tech, finance and aviation and transportation sectors
- Advised clients on best available package migrations to best meet their ongoing business needs.
Software Administrator
Scan Limited
Port-Harcourt
12.2016 - 05.2017
- Oversaw the company's computer network, which involved more than 24 office locations, performed system maintenance on software, hardware and configurations when needed
- Trained company's staff on how to successfully use our firm's accounting software
- Assessed system problems with the network, software or hardware components by running diagnostics, trying solutions and upgrading devices when necessary
- Assist procurement with any software related orders or renewal
- Setting up computer systems and software installation in different departments of companies
- Updating the software contract database with new optimised agreement
- Created a backup of all network settings and essential data and recovered information in various locations during system crashes.
Depot Representative
Gulf Petrochemical Energy Services
Lagos
05.2015 - 10.2015
- Liaised with depot management to ensure proper storage of oil stock
- Responsible for the company's oil stock in the Depot
- Daily and weekly stock report for the company and DPR(Department of Petroleum
- Resources)
- Communication with clients and road officers to ensure safe entry of client's truck into and out of depot
- Responsible for daily truck outs of base oil from depot
- Monitoring of inflow and outflow of stock
- Occasional sales and marketing calls.
Education
B.Tech - Biotechnology
FEDERAL UNIVERSITY OF TECHNOLOGY
WAEC - Sciences
INTERNATIONAL PRIMARY & SECONDARY SCHOOL
Skills
- Banking & Finance
- Strategic Planning
- Customer Relationship Management
- Negotiation
- Business Development
- CRM Software
- Microsoft Office
- Customer Service
- Salesforce
- Business process improvement
Additional Information
- Willing to relocate: Anywhere
Timeline
Health Care Assistant
HC One
02.2023 - Current
Warehouse Operative
Boots
11.2022 - 01.2023
Sales and Customer Service Manager
Ngotex Nigeria Ltd
02.2022 - 10.2022
Relationship Manager
Keystone Bank Limited
06.2017 - 01.2022
Software Administrator
Scan Limited
12.2016 - 05.2017
Depot Representative
Gulf Petrochemical Energy Services
05.2015 - 10.2015
B.Tech - Biotechnology
FEDERAL UNIVERSITY OF TECHNOLOGY
WAEC - Sciences
INTERNATIONAL PRIMARY & SECONDARY SCHOOL
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