Tosin Kehinde
Banking
Portsmouth
Summary
Customer-oriented Banking Officer offering three years of experience overseeing bank operations and verifying adherence to state and federal banking rules and regulations. Supportive and communicative professional polished in providing banking services to individuals and corporate customers. In-depth knowledge of available bank products and services paired with outstanding customer service abilities.
Business Analyst successful at responding to shifting business needs and priorities. Well-versed in operational assessment strategies and functional analysis methodologies for businesses of different sizes. Quantitative expert with comprehensive approach to analytical projects, business reporting and process improvements.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Health Care Assistant
Alma Valley Healthcare
Portsmouth
11.2021 - Current
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Organized and maintained medication closets and first aid supplies.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Support Worker
Bluelight Healthcare Recruitment Limited
portsmouth
10.2021 - Current
- Standardized office structures and processes to promote collaboration and increased performance.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created, prepared and delivered reports to various departments.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
Relationship Manager
First Bank Of Nigeria Limited
Akure
05.2020 - 09.2021
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Worked with Middle Office and Operation departments to facilitate communication and deliver personalized solutions to customers.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Team Lead Financial Operations
First Bank Of Nigeria Limited
Ado Ekiti
07.2018 - 04.2020
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Led projects and analyzed data to identify opportunities for improvement.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelor of Science - Agricultural Economics
University of Ibadan
Ibadan, Nigeria 09.2008 - 04.2014
Master of Science - Agricultural Econimics
University of Ibadan
Ibadan, Nigeria 09.2016 - 06.2018
Master of Science - Cybersecurity And Forensics Information Technology
University Of Portmouth
Portsmouth, United Kingdom 09.2021 - Current
Skills
Financial planning processes
Fluent in English
Customer portfolio management
Relationship building and management
Banking
Sales expertise
Client Relationships
Business Development
Financial services
Written and verbal communication
Erecting firewalls
Active Listening
Planning and Coordination
Due diligence
Expertise in Excel
Strategic planning
Financial modeling
Verbal and written communication
Operations management
Analytical thinking
Risk mitigation
Business process mapping
Test case scenarios
Workflow Analysis
Competitive analysis
Project Management
Quality assurance
Gap analysis
Negotiation
Business planning
Needs assessments
Operations analysis
Project finance
Product development
Technical Writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Health Care Assistant
Alma Valley Healthcare
11.2021 - Current
Support Worker
Bluelight Healthcare Recruitment Limited
10.2021 - Current
Master of Science - Cybersecurity And Forensics Information Technology
University Of Portmouth
09.2021 - Current
Relationship Manager
First Bank Of Nigeria Limited
05.2020 - 09.2021
Team Lead Financial Operations
First Bank Of Nigeria Limited
07.2018 - 04.2020
Master of Science - Agricultural Econimics
University of Ibadan
09.2016 - 06.2018
Bachelor of Science - Agricultural Economics
University of Ibadan
09.2008 - 04.2014