- Reading and staying informed on current trends
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- Traveling and experiencing new culture
- Personal development and learning new skills
ONOHI UKHUREBOR
London,United kingdom
Summary
Dedicated customer service expert skilled in providing exceptional service while maintaining professionalism in dynamic settings. Effective communicator with a focus on customer satisfaction and team collaboration. Known for organizational skills and a positive demeanor.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Door Supervisor
Upperclass
London, United Kingdom
02.2025 - Current
- Maintained safety and security protocols at venue to ensure a secure environment.
Managed overall security operations, addressing potential risks effectively. - Regulated club entrance by verifying IDs to prevent underage entry.
Ensured compliance with club policies during patron admission. - Dispute Resolution
- Trained in first aid and emergency protocols to ensure rapid response.
Executed emergency response procedures effectively in critical situations. - Collaborated with security personnel and management to enforce club policy.
Maintained a safe atmosphere through effective teamwork. - Established a welcoming environment by greeting patrons warmly.
Resolved conflicts promptly to maintain positive customer relations. - Documented and reported incidents, including altercations and rule violations, to management.
Notified law enforcement when necessary to ensure compliance with regulations.
Customer service Assistant/kitchen Assistant
Seoul Bird
London, United Kingdom
07.2023 - Current
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Trained new staff on customer service protocols and company systems, improving team efficiency and consistency in service delivery.
- Ensured compliance with health and safety regulations, protecting customers and staff from potential hazards.
- Built rapport with customers through courteous and professional communications.
- Engaged with customers through multiple channels, including face-to-face, phone, and email, ensuring consistent service quality.
- Assisted with product selections according to individual requirements and preferences.
- Applied conflict resolution skills to de-escalate tense situations, turning potential negative experiences into positive outcomes.
- Analysed customer feedback and suggested improvements to products and services, contributing to continuous improvement efforts.
- Monitored inventory levels and provided feedback to management on product availability, ensuring stock optimisation.
- Participated in team meetings to discuss performance metrics and strategies for improving customer service and operational efficiency.
- Maintained updated product and service knowledge, applying strong troubleshooting skills to address technical issues.
- Facilitated returns and exchanges, applying company policies to support customer decisions and promote trust.
- Assisted chef in meal preparation, ensuring high quality and presentation standards.
Maintained cleanliness and organisation of kitchen to support efficient operations. - Preparing ingredients and organising all kitchen equipment efficiently
- serving pre-prepared meals to customers
- Delivered exceptional customer service, fostering a welcoming and secure atmosphere for patrons.
- Stocked and rotated inventory regularly.
Customers service assistant
CLG Homes Uk Limited
London, United Kingdom
11.2022 - 05.2023
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Evolved into skilled team player within customer service assistant role at company
- Cultivated strong work ethic and punctuality through consistent adherence to company framework
Education
Bachelor of Science - Adult Nursing
University of Greenwich
London, England2029
Bachelor of Science - Biochemistry
Ambrose Alli University
Nigeria2022
Skills
- Customer service
- Conflict resolution
- Health and safety
- First aid
- Team player with strong communication skills
- strong observational and surveillance abilities
- Ability to remain calm and professional under pressure
Certification
- SIA Door License
- SIA CCTV(Public Space Surveillance )
- Level 3 Emergency First Aid at Work Certification
- Conflict Management and Physical Intervention Training
Interests
Timeline
Door Supervisor
Upperclass
02.2025 - Current
Customer service Assistant/kitchen Assistant
Seoul Bird
07.2023 - Current
Customers service assistant
CLG Homes Uk Limited
11.2022 - 05.2023
Bachelor of Science - Adult Nursing
University of Greenwich
Bachelor of Science - Biochemistry
Ambrose Alli University