OMOVHIEFE BEGUSA
Southampton,United Kingdom
Summary
A detail-oriented professional with expertise in documentation and record management, customer and client communication, and time management. Demonstrates strong problem-solving and decision-making abilities, complemented by team collaboration and stakeholder support skills. Proficient in IT systems including CRM platforms, digital reporting tools, and MS Office. Known for adaptability and multitasking capabilities, ensuring compliance awareness in all tasks undertaken.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Support Worker
Nurseplus UK
Southampton, Southampton
2025.08 - 2026.03
- Support adults with learning disabilities and complex needs, ensuring dignity, empowerment and safety.
- Maintain detailed care documentation including shift reports, progress notes, incident forms and handovers.
- Collaborate with multidisciplinary teams to deliver personalised care plans and monitor client outcomes.
- Assist with personal care, daily living tasks, medication prompts and wellbeing monitoring.
- Observe behavioural or health changes and promptly report concerns to senior staff.
- Contribute to person-centred risk assessments and update relevant documentation.
- Facilitate social and recreational activities, promoting social inclusion and skill development.
- Previous experience: Oct 2021 – April 2022, Jan 2020 – April 2020
Care Assistant
Helping Hands Home Care
2025.05 - 2026.01
- Deliver person-centred support tailored to individual needs, promoting dignity, safety and independence.
- Maintain accurate daily records including care notes, medication logs, wellbeing updates and incident reports.
- Communicate changes in client needs to the office team, ensuring timely updates to care plans.
- Assist with personal hygiene, mobility, dressing, and safe manual handling.
- Support meal planning, preparation, and household tasks.
- Manage multiple daily visits, prioritising tasks to meet time-sensitive schedules.
- Build strong, trusting relationships with clients and families, offering reassurance and professional support.
Customer Service Advisor
Gems Communications Ltd
2022.04 - 2025.03
- Managed high volume customer and client enquiries, maintaining accurate CRM records.
- Coordinated advertising campaign workflows, ensuring accurate documentation, timelines and deliverables.
- Prepared reports, collected materials and liaised with internal teams to streamline service delivery.
- Provided professional support to clients, guiding them through available services and resolving issues.
- Identified opportunities to enhance processes, reducing error rates and improving satisfaction scores.
- Exceeded monthly targets by proactively recommending suitable services.
- Remote
Customer Service Advisor
Coople UK
2022.01 - 2022.03
- Delivered multi-channel customer support via phone, email and in person, achieving high satisfaction scores.
- Maintained accurate customer and financial records, ensuring compliance with regulatory standards.
- Resolved enquiries and complaints using active listening and de-escalation skills, reducing escalation rates.
- Managed high-volume administrative tasks including account updates and documentation.
- Demonstrated strong prioritisation and accuracy in a fast-paced environment.
Education
Bachelor of Science - Business Administration
Bowen University
2006.01 - 2010.01
Master of Science - International Business & Management
University of Bedfordshire
2013.01 - 2014.01
Skills
- Documentation & Record Management
- Customer & Client Communication
- Time Management & Prioritisation
- Problem-Solving & Decision-Making
- Team Collaboration & Stakeholder Support
- Attention to Detail & Compliance Awareness
- IT Proficiency (CRM systems, digital reporting tools, MS Office)
- Adaptability & Multitasking
Accomplishments
AI skills bootcamp
Timeline
Support Worker
Nurseplus UK
2025.08 - 2026.03
Care Assistant
Helping Hands Home Care
2025.05 - 2026.01
Customer Service Advisor
Gems Communications Ltd
2022.04 - 2025.03
Customer Service Advisor
Coople UK
2022.01 - 2022.03
Master of Science - International Business & Management
University of Bedfordshire
2013.01 - 2014.01
Bachelor of Science - Business Administration
Bowen University
2006.01 - 2010.01