Omari Johnson
London,United Kingdom
Summary
Skilled professional specializing in data analysis, trend identification, AI tooling, and automation. Proficient in Google Sheets and various data tools, with strong logical problem-solving abilities and effective stakeholder communication. Experienced in CRM systems and committed to self-directed learning, aiming to deliver impactful business solutions.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Telephone Tactical Executive
Just Eat Takeaway
London
2024.09 - 2026.06
- Managing a portfolio of 1,199 low-performing restaurant partner accounts with the goal of re-engaging them, setting them up for sustained success, and reducing churn across the business.
- Built an AI-powered tracking system from scratch – no brief, no instruction – to automate performance monitoring across my account portfolio and surface predictive churn risk signals, dramatically reducing manual tracking work.
- Analyses data in Google Sheets to identify why certain accounts respond to certain types of support; uses those findings to shape targeted engagement strategies rather than applying a one-size-fits-all approach.
- Monitors two core KPIs weekly: a 70% contact rate target and a churn risk score target (rated out of 10, where lower is better), using data to prioritise which accounts need attention and when.
- Last quarter, ranked #1 performer in the team: contacted over 70% of the full call file and achieved a churn risk score of 1.01 – the lowest in the team.
- Translates complex account-level data into straightforward, honest conversations with restaurant partners, helping them understand what's going wrong and what steps they can take to improve.
Research Executive
Just Eat Takeaway
London
2021.10 - 2024.09
- Generating warm leads for the field sales team, focused on identifying and signing new restaurant partners across outer London.
- Analysed territory data to spot opportunity – identifying the right restaurants, in the right areas, at the right time; used data patterns to prioritise outreach and ensure the field team's time was spent on the highest-potential prospects.
- Qualified and engaged leads across phone, email, and other channels, building a strong pipeline and briefing the sales team with clear context on each warm opportunity so they could walk into meetings prepared.
- Managed the full lead pipeline through the CRM – from initial identification through to meeting booked, keeping records accurate and the handoff to field reps seamless.
- Drove measurable results through rigorous pipeline management: contributed to over 150 field meetings arranged, achieving an 80% conversion rate to successful restaurant partner signings.
- Designed and ran team engagement initiatives – including power hours and competitive events – to keep motivation high and sustain team output over a multi-year period.
Customer Solutions Agent
Domestic & General
Nottingham
2019.01 - 2021.01
- Applied logical, structured troubleshooting to diagnose customer issues – gathering information, ruling out causes, and reaching the right resolution efficiently.
- Worked with internal systems and customer data to manage cases, ensuring records were accurate and up to date throughout the lifecycle of a claim.
- Communicated complex policy and claim information clearly and empathetically, often to customers in stressful situations.
- Maintained consistent quality and handling-time metrics across a busy, KPI-driven environment.
Education
BA's (Hons) - Music Business
Birmingham City University
Birmingham 2015.01 - 2016.01
Skills
- Sales forecasting
- KPI management
- Data analysis
- Google Sheets
- AI tooling and automation
- CRM systems
- Logical problem-solving
- Stakeholder communication
- Self-directed learning
Timeline
Telephone Tactical Executive
Just Eat Takeaway
2024.09 - 2026.06
Research Executive
Just Eat Takeaway
2021.10 - 2024.09
Customer Solutions Agent
Domestic & General
2019.01 - 2021.01
BA's (Hons) - Music Business
Birmingham City University
2015.01 - 2016.01