Omar Zaid
Glasgow
Summary
Accomplished electrical and mechanical engineer with extensive expertise in fault-finding, diagnostics, and preventive maintenance across regulated industrial environments, including power stations and oil & gas facilities. Proficient in electrical testing, load analysis, PLC troubleshooting, and interpreting complex schematics to optimise equipment performance. Skilled in hydraulic systems, control panels, machine safety systems, and embedded software troubleshooting. Demonstrates strong safety awareness, risk assessment capabilities, and a proven ability to deliver on-site installation, commissioning, and servicing with precision. Adept at technical reporting, AutoCAD modifications, vendor negotiations, inventory control, and customer-facing field support. Experienced in training engineers and fostering long-term supplier relationships to enhance operational efficiency.
Seasoned professional with focus on inventory management and procurement. Can optimise stock levels and streamline purchasing processes to reduce costs and increase operational efficiency. Utilises keen analytical skills and comprehensive understanding of supply chain management.
Resourceful and adaptable individual with strong organisational, time management and problem-solving abilities. Dedicated to optimising business profits by negotiating optimum supplier contract terms. Proactive in sourcing new vendors and suppliers to boost product offerings.
Hard-working person with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
20
20
years of professional experience
Work history
Senior Field Engineer
FSS
Glasgow
2025.06 - 2026.04
- Ensured optimal service delivery by installing, maintaining, and repairing coffee equipment across Scotland.
- Executed timely emergency repairs on critical equipment to maintain continuous production flow.
- Trained new engineers on maintenance best practices and adherence to company protocols. Expertise in traditional coffee machines and bean-to-cup technologies.
- Performed inspections and repairs on electrical and mechanical systems per company standards.
- Investigated root causes of equipment failures and implemented effective corrective actions.
- Conducted routine maintenance checks on electrical, hydraulic, and systems for operational efficiency.
- Oversaw installation of new machinery while ensuring compliance with industry regulations.
- Fostered collaboration by maintaining professional relationships with colleagues and clients. Expert in problem-solving, ability to work under pressure, and proactive attitude towards maintenance and safety.
- Excellent communication skills, and teamwork mentality.
- Investigated mechanical failures or unexpected maintenance problems.
- Conducted root cause analysis on component failures.
- Prepared reports and delivered presentations to communicate engineering results or recommendations.
- Participated in weekly management meetings, contributing insightful suggestions and feedback.
- Liaised with stakeholders during project planning meetings for better collaboration efforts.
- Managed multiple site operations, ensuring timely project completion.
- Lead the resolution of technical issues, reducing downtime significantly.
- Implemented cost-saving measures during procurement processes for firm's financial health improvement.
Senior Area Manager
LAVAZZA
Malaga, Spain
2024.06 - 2025.06
- Coordinated production readiness of coffee machines, ensuring timely preparation for weekly installations and maintenance schedules.
- Managed warehouse and production operations, overseeing daily workflows and team coordination.
- Supervised Siemens Track and Trace machinery, diagnosing and resolving mechanical issues to ensure uninterrupted operations.
- Troubleshot any issues that arose during receiving or dispatching of goods efficiently without causing delays.
- Train technicians in repairing coffee machines and maintaining high service standards.
- Ensuring customers receive top-quality products and services on time, optimizing costs and minimizing waste.
- Developed more efficient process for managing returned goods to reduce loss and boost customer satisfaction.
- Monitored stock movement, swiftly addressing any discrepancies or issues identified.
- Conducting business analyses to identify and implement improvement opportunities.
- Reduced expenditures and waste, negotiating cost-effective solutions to supply chain challenges.
- Negotiated vendor contracts to receive favourable pricing and shipping terms.
- Helped coordinate incoming deliveries, sorting and distributing stock based on immediate requirements.
- Prepared stock in pallets and containers for prompt despatch.
- Compiled detailed reports on production and inventory changes.
- Maintain well-organized stock system and consistently enhance customer service quality.
- Organize daily staff priorities, coordinating technicians, delivery teams, and sales representatives to meet installation schedules and weekly targets.
- Creating sales forecasts and actively working towards reaching them, maintaining strong relationships with current clients and building new client relationships.
- Increased overall productivity by working to understand professional goals of team members.
- Improved operations and resolved problems while delivering exceptional service.
- Created spreadsheets using Microsoft Excel to achieve accurate data reporting.
- Repaired system faults to reduce downtime.
- Maintained excellent supplier relationships for smooth operations and consistent deliveries.
Chief Engineer
COFFEE LAB
Falkirk, Scotland
2019.09 - 2024.06
- Oversaw installation of new machinery while ensuring compliance with industry regulations.
- Fostered collaboration by maintaining professional relationships with colleagues and clients. Expert in problem-solving, ability to work under pressure, and proactive attitude towards maintenance and safety. Excellent communication skills, and teamwork mentality.
- Investigated mechanical failures or unexpected maintenance problems.
- Conducted root cause analysis on component failures.
- Prepared reports and delivered presentations to communicate engineering results or recommendations.
- Oversee stock management for coffee machines, ensuring readiness for weekly installations and emergency needs.
- Train technicians in repairing coffee machines, hydraulic, electronic, mechanical and electric system, maintaining high service standards.
- Ensuring customers receive top-quality products and services on time, optimizing costs and minimizing waste.
- Strengthening supplier relationships, achieving 42% reduction in spare parts costs through effective negotiations and expertise.
- Conducting business analyses to identify and implement improvement opportunities.
- Maintain well-organized stock system and consistently enhance customer service quality.
- Organize daily staff priorities, coordinating technicians, delivery teams, sales representatives and warehouse to meet installation schedules and weekly targets.
- Creating sales forecasts and actively working towards reaching them, maintaining strong relationships with current clients and building new client relationships.
- Managed successful coffee machine company specializing in engineering, servicing, and producing coffee beans, importing/exporting coffee machines and coffee beans, founder of the first SQA coffee academy in Scotland.
- Oversaw all aspects of business operations, including sales, stock, customer service and technical support.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Implemented innovative solutions to improve service efficiency and product offerings.
- Optimized energy consumption of machinery through innovative engineering solutions, supporting sustainability goals.
- Ensured accurate stock levels by conducting daily inventory audits.
- Collaborated with logistics team, ensured prompt delivery of products to clients.
- Negotiated contracts with vendors and contractors, securing favourable terms and quality assurance.
- Collaborated with production staff to troubleshoot mechanical issues, significantly reducing disruption to manufacturing processes.
- Managed installation of new machinery, ensuring compliance with safety standards and regulations.
- Presented technical reports and findings to senior management, supporting strategic decision-making processes.
- Identified and resolved bottlenecks in production lines, maximizing throughput and operational efficiency.
- Conduct regular inspections of jobs to identify potential issues and ensure compliance with safety regulations.
- Optimised warehouse layout for easy access and efficient space utilisation.
- Assisted in annual budget preparation to manage purchasing costs effectively.
- Conducted regular stock checks, ensured optimal product availability.
- Tracked stock availability levels to drive sales and team performance.
- Oversaw purchase order processing from requisition to receipt, reducing risk of delays and errors with meticulous follow-up.
- Reduced expenditures and waste, negotiating cost-effective solutions to supply chain challenges.
- Negotiated vendor contracts to receive favourable pricing and shipping terms.
- Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
- Established strong supplier relationships through regular communication and negotiation.
- Negotiated pricing terms with suppliers, leading to significant cost savings.
- Addressed discrepancies in invoicing from suppliers, mitigating financial losses for the company.
- Liaised with customers and other departments to plan timely transportation of goods.
Area Manager South America and North Europe
RANCILIO GROUP
Milano, Italy
2017.03 - 2019.09
- Led engineering initiatives and training programs for coffee machines technologies across South America and North Europe, ensuring high standards of service and operational excellence.
- Developed and implemented comprehensive training materials and workshops, enhancing the technical knowledge and skills of engineers and technicians in the region.
- Analysed supplier performance reports to spot areas for improvement consistently.
- Monitored market trends to identify potential suppliers strategically.
- Addressed supplier-related issues promptly, maintaining smooth operations.
- Played a pivotal role in the integration of EGRO's super automatic coffee machines into Rancilio's product offerings, including a five-month hands-on training period in Zurich focused on advanced software and troubleshooting techniques.
- Conducted regular audits of supplies to maintain optimal stock levels.
- Gained in-depth knowledge of the sophisticated software systems of EGRO machines, applying this expertise to assist in resolving complex technical issues.
- Acquired extensive experience in diagnosing and repairing a variety of super automatic coffee machines from multiple brands, leveraging the technical challenges presented by EGRO models to enhance problem-solving skills.
- Collaborated with cross-functional teams to drive product improvements, enhance customer satisfaction, and achieve business objectives.
- Collaborated with production staff to troubleshoot mechanical issues, significantly reducing disruption to manufacturing processes.
- Investigated equipment failures to determine root causes and implemented corrective actions to prevent recurrence.
- Analysed machine performance data to identify trends and recommend improvements for optimized operation.
- Participated in research and development activities for next generation machinery, contributing to technological advancements and new software installation process.
- Identifying new business opportunities, creating a new network of clients across South America and North Europe, building strong relationships with new clients, gauging their needs and developing proposals to address these needs.
- Supervised and managed the production team in the workshop, providing guidance and support
- Supervised Siemens Track and Trace machinery, diagnosing and resolving mechanical issues to ensure uninterrupted operations.
- Managed warehouse and production operations, overseeing daily workflows and team coordination.
- Ensured real-time monitoring and transparency across the supply chain, improving efficiency and reducing operational bottlenecks.
- Utilised knowledge of company products and services for increased sales.
- Coordinated with sales team for better demand forecasting and supply planning.
Lead Automation Engineer
EMERSON AUTOMATION
Glasgow, Scotland
2016.03 - 2017.03
- Developed and implemented operational policies, procedures, and standards to optimise efficiency and productivity.
- Leaded, motivated, and managed departmental teams to ensure high performance and engagement.
- Monitor and analyse KPIs such as order fulfilment time, OTIF, inventory accuracy, warehouse productivity, and cost per order.
- Coordinate with other departments to ensure seamless workflow and communication across the organisation.
- Oversee industrial automation platforms, including Schneider Electric EcoStructure Machine Expert, PLCs, HMIs, drives, sensors and motion control systems.
- Identify areas for process improvement and lead initiatives to enhance operational effectiveness.
- Ensure compliance with health and safety regulations and organisational policies.
- Managed budgets, optimise resource allocation, and control operational costs.
- Fostered a positive organisational culture centred on continuous improvement and customer satisfaction.
- Trained junior engineers and technicians in best practices in maintenance and safety protocols.
- Managed day-to-day operations of the workshop, ensured tasks were prioritised, completed safely and to the highest quality standards.
- Leaded engineering team and maintenance functions, including internal technicians and external system integrators.
- Compiled counts and prepared documentation for incoming and outgoing stock.
- Evaluated product sales performance to provide accurate reports and identify improvement opportunities.
Lift Maintenance Engineer
THYSSENKRUPP ELEVATOR
Milano
2010.06 - 2016.03
- Performed regular maintenance checks to identify and address potential issues
- Looking after lift breakdown response, lift repairs, and lift servicing for residential, commercial, educational, hospital, and office buildings, as well as refurbishment projects.
- Identified tools and methodologies for preventative and predictive maintenance downtime.
- In-depth knowledge of mechanics, electrics and electronics.
- Carrying out scheduled preventative maintenance, diagnosing mechanical and electrical faults, performing repairs or replacements of components, and conducting safety checks.
- Responds to emergency breakdowns, ensuring minimal downtime and maintaining excellent customer service, and fault-finding under pressure.
- Work as a part of a team or independently, liaising with building managers, safety inspectors and service coordinators to deliver high-quality technical support.
- Diagnose mechanical, hydraulic, and electrical faults and carry out timely repairs.
- Replace or adjust lift components such as motors, cables, control panels, and door mechanism.
- Maintain accurate maintenance logs and service reports.
- Ensure compliance with Lifting Operations and Lifting Equipment Regulations and other safety standards.
- Liaising with clients, tenants, and building managers to provide clear service updates.
- Identify technical issues quickly and apply effective repair solutions.
- Ability to read and interpret engineering drawings, schematics and manuals.
- Efficiency in digital diagnostic systems and maintenance software.
Pipeline Engineer
RINA
Fano
2006.04 - 2010.06
- Support senior engineers in developing detailed engineering designs for pipelines, considering factors such as fluid type, pressure, temperature, terrain, and environmental regulations.
- Collaborate with senior engineers to determine the best route for the pipeline, considering topography, geotechnical conditions, and land use, while minimizing environmental impact.
- Aid in choosing appropriate materials for pipeline construction, considering factors like corrosion resistance, strength, and cost-effectiveness under the guidance of senior engineers.
- Assist in conducting hydraulic analysis to ensure proper sizing and flow characteristics of the pipeline, considering factors like pressure drop, fluid velocity, and pump station requirements.
- Work with senior engineers to ensure that pipeline designs comply with local, state, and federal regulations, as well as industry standards and codes.
- Assist in performing stress analysis to ensure the structural integrity of the pipeline under various operating conditions and external forces, under the guidance of senior engineers.
- Coordinate and collaborate with other engineering disciplines, such as civil, structural, and environmental engineers, to integrate pipeline design with overall project requirements.
- Support senior engineers in preparing cost estimates for pipeline construction, considering material costs, labour, equipment, and other relevant expenses.
- Aid in identifying and assessing potential risks associated with pipeline design and proposing mitigation measures under the guidance of senior engineers.
- Assist in preparing detailed engineering documents, including drawings, specifications, and technical reports under the guidance of senior engineers.
- Support senior engineers in exploring new technologies and methodologies to optimize pipeline design and construction processes.
- Assist in communicating with clients to understand their requirements, present design proposals, and address any concerns or modifications.
Education
HNC - Electrical, Electronics And Communications Engineering
Glasgow City College
Bachelor’s Degree - Electrotechnical and Electrical Engineering
Politecnico di Milano
High School - Mechanical Engineering
ITIS E. Majorana High School
Skills
- Electrical fault-finding and diagnostics
- Electrical testing and load analysis
- Wiring, schematics interpretation, control panels
- Embedded systems and industrial software troubleshooting
- Hydraulic systems, pressure testing, pumps and valves
- Mechanical fault diagnosis and component replacement
- Preventive and corrective maintenance
- On-site installation, commissioning and servicing
- Root cause analysis
- Equipment calibration and performance optimisation
- Strong safety awareness in industrial environments
- Experience working on regulated sites (power stations, oil & gas, industrial plants)
- Risk assessment and safe systems of work
- AutoCAD (drawings, layouts, modifications)
- Technical reporting and service documentation
- Specifications and drawings review
- Customer-facing field support
- Training and mentoring engineers
- Excellent communication and time management
- 18th Wiring electrical Certificate
- Reading and interpreting PLC logic, ladder diagrams, function block diagrams
- Working knowledge of machine safety systems (E-stops, interlocks, light curtains)
- PLC fault finding, diagnostics and troubleshooting in live production / industrial environments
- Long-Term supplier deals
- Sales and operations planning
- Product knowledge expertise
- Logistics coordination
- Vendor negotiations
- Vendor relationship building
- Inventory control proficiency
Languages
English
Advanced
Spanish
Fluent
Italian
Native
Portuguese
Fluent
Timeline
Senior Field Engineer
FSS
2025.06 - 2026.04
Senior Area Manager
LAVAZZA
2024.06 - 2025.06
Chief Engineer
COFFEE LAB
2019.09 - 2024.06
Area Manager South America and North Europe
RANCILIO GROUP
2017.03 - 2019.09
Lead Automation Engineer
EMERSON AUTOMATION
2016.03 - 2017.03
Lift Maintenance Engineer
THYSSENKRUPP ELEVATOR
2010.06 - 2016.03
Pipeline Engineer
RINA
2006.04 - 2010.06
High School - Mechanical Engineering
ITIS E. Majorana High School
HNC - Electrical, Electronics And Communications Engineering
Glasgow City College
Bachelor’s Degree - Electrotechnical and Electrical Engineering
Politecnico di Milano