Omar Rashid Sheikh
London,London
Summary
I am a hardworking individual who is able to adapt to different needs and requirements. I consider myself to have excellent teamwork skills as I can communicate confidently and clearly to others. I am a very reliable person, which makes me a suitable candidate as I am trustworthy and can be thoroughly depended upon. These characteristics have been strengthened in the various experiences shown below.
Overview
9
9
years of professional experience
Work history
COVID 19 Call Handler
HGS/NCO
London, Middlesex
09.2021 - 10.2023
- Dealing with bookings and proxy queries.
- Managing multiple inbound calls throughout the day .
- Assisting in directing callers to their required destinations.
- Maintaining GDPR rules and regulations.
- De-escalated aggressive and highly emotional calls with firm and diplomatic tone.
- Recorded data for computer-aided dispatch system with accuracy and precision.
- Processed and actioned high number of calls during busy periods.
- Employed typing speed and accuracy to generate notes while speaking to callers.
- Navigated stressful and unpredictable situations with calm and collected approach.
IPSOS MORI
Ipsos MORI
Edinburgh, Edinburgh
03.2023 - 06.2023
- Making outbound calls to members of the public to take part in surveys.
- Making sure answers are taken down accurately and having a unbiased approach when asking questions.
- Managing multiple outbound calls throughout the day .
- Maintaining GDPR rules and regulations.
- Reached % service rating through call audits and surveys.
- Used creative problem-solving skills to resolve situations quickly and prevent unwanted results.
Events Steward
Servoca
London, London
08.2017 - 11.2020
- I have worked in stadiums such as Chelsea and Wembley and have a good experience in stewarding.
- Greeted and conversed with fans so that they get the best possible experience and enjoy the match/concert.
- Assisted customers in finding their seats and have worked in vomitorias. Made sure tickets are checked before fans enter the stadium.
- Able to communicate well with other members of staff and work well in a team.
- Listen carefully to all the rules which are said during the briefing and follow them.
- Assessed sites before events to identify potential risks or challenges.
- De-escalated conflict by maintaining calm and firm tone in partnership with security personnel.
- Prevented unlawful entry into venues by checking tickets for validity and authenticity.
IT Level 4 Apprenticeship
Vista Solutions
London, London
03.2019 - 08.2019
- Paid training which is a part of my level 4 apprenticeship.
- Tested new network technologies, aiding strategic network improvements and upgrades.
- Utilised in-depth knowledge of network traffic, determining required capacity to meet service needs.
- Identified and evaluated security risks, implementing calculated network design for maximum resilience.
Royal Mail Greenford
Royal Mail Greenford
London , London
11.2018 - 12.2018
- Helped sort out mails in the mail sorting area.
- Moved yorks containing numerous parcels to certain locations in the warehouse.
- Working in a team in managing different roles and responsibilities in order to complete daily tasks to the best of the groups abilities.
IT Level 3 Apprenticeship
Alisar Solution LTD
10.2016 - 10.2017
- Created websites for clients and have done numerous projects through the use of HTML, CSS and JavaScript.
- Learnt how to use photoshop, create games and fix computers.
- Worked together in a team to make websites and leaflets.
- Assisted in teaching other students the basics of HTML.
Work Experience
Life Line Learning Centre
London, London
06.2014 - 07.2014
- Conversing with students and passing on my own knowledge of what I know onto others in order to help them.
- Assisting the manager teach people who had difficulties speaking English.
- Sorting out boxes and carrying them in and out of the facility.
- Worked efficiently with other members of staff as a team.
Education
IT Level 4 Diploma Apprenticeship - Networking
Vista Solutions LTD
London, LondonKingston University - Computer Science
Kingston University
London, LondonIT Level 3 Diploma Apprenticeship - Apprenticeship
Vista Training Solutions
London, London2017
GCSEs - Incl. English, Maths, History, RE, Business Studies, Media
Drayton Manor High School
London, London2016
Skills
- Communication skills
- Time management
- Flexibility
- Teamwork
- Computer skills
- Problem solver
- Organised
- Customer service
- Attention to detail
- Steward of institutional regulatory compliance
- Events supervision
- High volume events
Timeline
IPSOS MORI
Ipsos MORI
03.2023 - 06.2023
COVID 19 Call Handler
HGS/NCO
09.2021 - 10.2023
IT Level 4 Apprenticeship
Vista Solutions
03.2019 - 08.2019
Royal Mail Greenford
Royal Mail Greenford
11.2018 - 12.2018
Events Steward
Servoca
08.2017 - 11.2020
IT Level 3 Apprenticeship
Alisar Solution LTD
10.2016 - 10.2017
Work Experience
Life Line Learning Centre
06.2014 - 07.2014
IT Level 4 Diploma Apprenticeship - Networking
Vista Solutions LTD
Kingston University - Computer Science
Kingston University
IT Level 3 Diploma Apprenticeship - Apprenticeship
Vista Training Solutions
GCSEs - Incl. English, Maths, History, RE, Business Studies, Media
Drayton Manor High School
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