Ilze Everts
Reading,Berkshire
Summary
Experienced health and social care professional with a background in social care, clinical research and patient services. Skilled in supporting patients, working collaboratively with multidisciplinary teams and maintaining accurate clinical records in busy healthcare environments. My Nutrition and Dietetics degree and clinical placements have further developed my clinical knowledge, communication skills and understanding of patient care.
Overview
9
9
years of professional experience
44
44
years of post-secondary education
Work history
Customer Service Advisor- COVID-19 Call Handler
Reading Borough Council
Reading, Berkshire
2021.07 - 2022.01
- Managed a high volume of telephone and email enquiries, providing clear, accurate information and reassurance to members of the public during the COVID-19 pandemic.
- Maintained accurate electronic records across multiple databases, ensuring information was recorded correctly and confidentially.
- Communicated professionally and empathetically with individuals experiencing uncertainty or distress, adapting my approach to meet their needs.
- Quickly adapted to changing government guidance and new systems while maintaining accuracy and delivering a high standard of service.
Senior Site Compliance Coordinator
Synexus Clinical Research Ltd
Reading, Berkshire
2019.08 - 2020.12
- Managed a portfolio of clinical studies, ensuring documentation, procedures and study activities complied with protocol and regulatory requirements.
- Maintained accurate clinical records, Investigator Site Files and study documentation, ensuring they remained complete and audit-ready.
- Worked closely with doctors, nurses and multidisciplinary teams to identify and resolve quality and compliance issues, supporting the safe delivery of clinical studies.
- Coordinated communication between departments and external sponsors regarding study updates, protocol amendments and regulatory requirements.
- Investigated compliance issues, implemented corrective actions and monitored outcomes to maintain high standards of patient safety and data quality.
Patient Services Coordinator
Synexus Clinical Research Ltd
Reading, Berkshire
2016.06 - 2019.08
- Supported patients throughout their participation in clinical research studies, providing a professional and compassionate service from initial appointments through to study completion.
- Coordinated patient visits and worked closely with doctors, nurses and multidisciplinary teams to ensure clinics ran efficiently.
- Maintained accurate patient records and clinical documentation in line with study protocols and regulatory requirements.
- Managed reception duties and cover, welcoming patients and acting as the first point of contact for patients, relatives and healthcare professionals.
- Responded to patient enquiries by telephone, email and in person, providing clear information and support.
- Assisted with the day-to-day organisation of clinics, including appointment scheduling, transport arrangements and administrative support.
Social Care Support Worker
Choice Care Group Ltd
Reading, Berkshire
2013.01 - 2016.06
- Provided person-centred care and support to individuals with varying physical and learning disabilities, promoting independence and dignity.
- Assisted with daily living activities while encouraging choice, wellbeing and independence.
- Built trusting relationships with service users through compassionate communication and active listening.
- Maintained accurate care records and reported changes in health or wellbeing promptly.
- Worked collaboratively with colleagues, families and healthcare professionals to deliver safe, high-quality care.
- Responded calmly and effectively to challenging situations, using sound judgement to support service users safely
Education
Bachelor of Science Honours - Nutrition and Dietetics
University of Plymouth
Plymouth 2022.09 -
Access to Higher Education Diploma - Science: Psychology, Biology, Chemistry
Reading College
Reading 2001.04 - 2022.06
NVQ Level 2 - Health and Social Care
Activate Learning Ltd
Reading 2001.04 - 2015.10
GCSEs - 11 subjects including Maths, English, Science
Reading Girls' School
Reading 2001.04 - 2009.06
Skills
- Communication & interpersonal skills
- Healthcare IT systems
- Organisation & prioritisation
- Attention to detail
- Patient-centred care
- Multidisciplinary team (MDT) working
- Compassion & empathy
- Clinical documentation & record keeping
REFERENCES
References available upon request.
Timeline
Bachelor of Science Honours - Nutrition and Dietetics
University of Plymouth
2022.09 -
Customer Service Advisor- COVID-19 Call Handler
Reading Borough Council
2021.07 - 2022.01
Senior Site Compliance Coordinator
Synexus Clinical Research Ltd
2019.08 - 2020.12
Patient Services Coordinator
Synexus Clinical Research Ltd
2016.06 - 2019.08
Social Care Support Worker
Choice Care Group Ltd
2013.01 - 2016.06
Access to Higher Education Diploma - Science: Psychology, Biology, Chemistry
Reading College
2001.04 - 2022.06
NVQ Level 2 - Health and Social Care
Activate Learning Ltd
2001.04 - 2015.10
GCSEs - 11 subjects including Maths, English, Science
Reading Girls' School
2001.04 - 2009.06