Omar Mohamed
Deputy Shopkeeper
London
Summary
Results-driven professional with 3+ years of experience at IKEA, excelling in roles such as Sales Team Leader and Deputy Shopkeeper. Skilled in leading teams, managing commercial operations, and delivering exceptional customer experiences. Proven expertise in end-to-end kitchen project management, fostering team development, and driving commercial improvements. Passionate about achieving business goals, optimising processes, and inspiring teams to succeed.
Overview
3
3
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Deputy Shopkeeper - Commercial Activity
IKEA Wembley
London, England
06.2024 - Current
- Optimised commercial performance by managing stock, ensuring product availability, and aligning stock forecast with customer demand.
- Planned and executed promotions to drive sales, analysing trends to identify opportunities for revenue growth and new IKEA Family members
- Supported daily operations by overseeing floor activities, maintaining visual merchandising standards, and leading teams to achieve business goals
- Work proactively with Commercial Calendar to support seasonality and vitality
- Collaborated with different functions and various leaders including Service Office to build strong foundation in the department.
- Work closely with Loyalty and Marketing to drive more visitations and convert more customers by amplifying commercial activation.
Team Leader - Kitchen and Dining
IKEA Wembley
07.2023 - 06.2024
- Developed team competence by coaching, leading by example, and fostering a culture of continuous learning to improve performance and customer engagement.
- Collaborated across functions to ensure a seamless customer journey, from planning and design to delivery and installation, while resolving issues effectively.
- Contributed to the kitchen rebuild project, ensuring operational excellence and enhancing the customer experience through improved layouts and solutions.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Sales Specialist - Kitchen and Dining
IKEA Wembley
07.2022 - 06.2023
- Planned and sold complete kitchen solutions by understanding customer needs, offering tailored designs, and providing expert product recommendations, with a conversion rate of 49%.
- Managed kitchen projects end-to-end, handling pre- and post-sales inquiries, including quotations, deliveries, and installation follow-ups to ensure customer satisfaction
- Built strong client relationships through consistent communication and effective problem solving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Sales Co-Worker - Rugs and Textiles
IKEA Wembley
12.2021 - 07.2022
- Delivered exceptional service by proactively resolving customer issues, tracking project progress, and maintaining clear communication throughout the customer journey
- Supported customers in finding the right solutions by providing product knowledge and advice on rugs and textiles to meet their needs and preferences
- Maintained a well-presented sales area, ensuring stock availability, merchandising standards, and a smooth shopping experience for customers
- Worked fast to complete tasks and meet daily deadlines.
Education
BEng - Electronics And Mechatronics Engineering (Hons)
University of Hertfordshire
Hatfield, HRT 09.2018 - 9 2021
Skills
Customer service
Team building and leadership
Multitasking and organisation
Problem-solving Work
Planning and Prioritisation
Cross-selling strategies
Performance analysis
Verbal and written communication
Training and mentoring
Certification
Project Management, Google Learning, 05/01/23
Timeline
Deputy Shopkeeper - Commercial Activity
IKEA Wembley
06.2024 - Current
Team Leader - Kitchen and Dining
IKEA Wembley
07.2023 - 06.2024
Sales Specialist - Kitchen and Dining
IKEA Wembley
07.2022 - 06.2023
Sales Co-Worker - Rugs and Textiles
IKEA Wembley
12.2021 - 07.2022
BEng - Electronics And Mechatronics Engineering (Hons)
University of Hertfordshire
09.2018 - 9 2021
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