Omar Hussain
Summary
I am a goal-oriented person dedicated to high levels of customer satisfaction and meeting business goals as well as personal goals. I am outgoing, friendly and highly motivated. I have specialised knowledge in customer service and a great deal of experience in IT and willing to learn more.
Overview
13
13
years of professional experience
Work history
Patient service advisor agent
Sciensus
Burton on Trent , Staffordshire
2023.01 - Current
- Listening to patients query's regarding their medication and scheduling delivery dates.
- Security checks in order to establish who is speaking is the correct person.
- Chasing any expired prescriptions with different hospitals and specialist departments.
- Managing and tracking patients delivery's with driver resource teams and depots.
- Understanding various patients situations and finding a solution that befits within the services and parameters we can provide.
- Recording and reporting Any adverse events or incidents/reactions involving medication and delivery issues.
- Contacting nurses in order to schedule nurse visits and any medical advice they need to advise patients with.
Parcel courier
Royal Mail
Burton on Trent , Staffordshire
2025.11 - Current
- Delivered parcels to designated locations efficiently and safely.
- Maintained accurate records of parcel deliveries and collections.
- Communicated effectively with customers regarding delivery times and queries.
- Driving with an efficient route and sometimes rerouting based on traffic conditions to better efficiency based on knowledge of certain areas.
- Carrying out vehicle inspections to assure road worthiness before delivering.
Customer Advisor sales Department
Sky/firstsource solutions
2019.01 - 2022.12
- Upgrading tv packages and mobile handsets with sim plans
- Listening to customers queries and finding the right solution for them with regards to their conditions and specific needs
- Advising customers about their payment plans, pro-rata planned payments, monthly summary and debt management.
- Building relationships with customers.
- Making customers feel valued.
- Breaking down television packages and additional television channels in order for customers get the most worthy deal while saving on monthly outgoings.
- Cancelling part/all services as a last resort if customer is no longer in the position to continue with their services under any circumstances.
Admin/sales Associate
Flexii car and van hire
2013.02 - 2018.12
- Explaining the terms of rental agreement to customers
- Advising customers and recommending a vehicle that best met their needs
- Taking bookings
- Completing paper work with customers and taking payments
- Inspecting vehicles upon return
Education
Btec level 3 engineering - Engineering, Maths
Burton South Derbyshire College
NVQ Level 2 - Civil Engineering
Burton and south Derbyshire college
Burton on trentSkills
- Time keeping
- Sales
- Client care
- Organised
- Multitasking
- Adaptability
- Teamwork
- Independence
- Judgment
- Decision making
- Problem solving
- Fast learning
- Receptiveness to feedback
- Electronic scanner utilisation
- Punctuality and reliability
- Vehicle maintenance awareness
- Customer service skills
- Relationship building and rapport
Hobbies
I enjoy a number of activities including sticking to a strict routine of working out and going to the gym regularly. I also have a passion for the automotive world both mechanically and aesthetically. Growing up I have always been into design, aerodynamics and how things worked. I’m currently in between two personal project vehicles which are yet to be completed.
Timeline
Parcel courier
Royal Mail
2025.11 - Current
Patient service advisor agent
Sciensus
2023.01 - Current
Customer Advisor sales Department
Sky/firstsource solutions
2019.01 - 2022.12
Admin/sales Associate
Flexii car and van hire
2013.02 - 2018.12
Btec level 3 engineering - Engineering, Maths
Burton South Derbyshire College
NVQ Level 2 - Civil Engineering
Burton and south Derbyshire college