Olwyn Witts
Solihull,United Kingdom
Summary
Recent graduate with a BSc (Hons) Sports Psychology (2:1) from the University of Chichester. Experienced in customer service and leisure environments, with strong communication, teamwork, and organisational skills. Passionate about health, wellbeing, and supporting individuals in achieving their physical and personal goals. Seeking opportunities to develop a career within healthcare, rehabilitation, and physiotherapy.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Leisure attendant
The Abbey Hotel
Redditch, Worcestershire
2025.12 - Current
- Opening and closing of the facility, ensuring a clean and safe environment for the following day.
- Vigilantly monitoring pool area and gym to ensure safety of customers.
- Performing basic first aid when required.
- Carrying out thorough pool water testing.
- Managing telephone and email enquiries efficiently and covering reception duties when required.
- Proactively promoting leisure centre activities, memberships and current offers to customers.
Lifeguard
The Abbey Stadium
Redditch, Worcestershire
2024.08 - Current
- Undertaking regular training to stay updated on lifesaving techniques.
- Patrolling assigned areas to maintain safe customer environments.
- Handling challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
- Performing successful pool rescues, remaining calm and effective under pressure.
- Daily cleaning to upkeep facilities and minimise potential health risks.
Lifeguard
Butlins
Bognor Regis, West Sussex
2024.10 - 2025.05
- Patrolled pools, offering ongoing guidance to swimmers for guaranteed safety.
- Coordinated with other lifeguards for efficient workflow.
- Enforced strict pool rules, reducing risk of accidents while ensuring a safe and enjoyable environment for guests of all ages.
- Performed routine cleaning tasks for clean and safe facilities.
- Worked flexible shifts including holidays and weekends providing continuous coverage.
Front of house team member
The Village Hotel
Solihull
2021.09 - 2021.12
- Greeted guests warmly upon arrival, assigning them to seats.
- Prepared tables for guests and reset tables between customers.
- Served at a buffet, attentively taking orders and guiding customers on menu choices and allergy advice.
- Ensured clean and orderly spaces, creating a welcoming atmosphere for customers.
- Maintained excellent level of service in busy and demanding restaurant environment.
Education
Bachelor of Science - Sports Psychology
University of Chichester
Chichester, West Sussex 2022.09 - 2025.06
A-Levels -
Solihull School
Solihull 2020.09 - 2022.07
GCSEs -
Saint Martins School
Solihull 2018.09 - 2020.06
Skills
Excellent communication and listening skills
Strong teamwork and collaboration abilities
Health and safety awareness
Problem-solving and decision-making
Time management and organisation
Customer service and client support
Attention to detail
Proficient in the use of computer software and digital systems
Certification
- National Pool Lifeguard Qualification (NPLQ)
- Full UK Driving Licence
Timeline
Leisure attendant
The Abbey Hotel
2025.12 - Current
Lifeguard
Butlins
2024.10 - 2025.05
Lifeguard
The Abbey Stadium
2024.08 - Current
Bachelor of Science - Sports Psychology
University of Chichester
2022.09 - 2025.06
Front of house team member
The Village Hotel
2021.09 - 2021.12
A-Levels -
Solihull School
2020.09 - 2022.07
GCSEs -
Saint Martins School
2018.09 - 2020.06