Anna Robertson

• Work closely with other team members, fostering better coordination and support during busy periods or events.
• Ensure safety of patrons by vigilantly monitoring pool area.
• Provide excellent customer service utilising effective communication skills ensuring increased client satisfaction.
• Carry out regular cleaning tasks, resulting in an attractive and hygienic facility.
• Manage booking systems efficiently for smooth operation of scheduled activities and appointments.
• Proactively promote leisure centre activities, memberships and current offers.
• Carry out thorough pool water testing in line with regulations, reporting issues to line management, thus maintaining a safe environment at all times.
• Handle complex customer interactions firmly and diplomatically, steered towards positive resolution.
• Enhance relaxation environment through efficient handling of administrative tasks.
• Manage daily operations of the leisure and spa facility effectively.
• Ensure timely opening and closing of the facility according to schedule, providing seamless service to patrons.
• Participate actively in staff meetings, contributing valuable suggestions for improving operations.

• Created a positive environment with energetic, upbeat classes.
• Promoted healthier lifestyles with advice on nutrition, weight control and lifestyle issues.
• Contributed towards member retention rates with effective customer service strategies.
• Encouraged consistency in workouts by creating an encouraging atmosphere where everyone felt comfortable and motivated..
• Introduced new exercises to keep workouts fresh and exciting for regular attendees.
• Fostered a community spirit within the gym through fun, interactive group sessions.

• Built rapport with clients by meeting their individual pet care needs.
• Provided quality dog walking services to achieve client satisfaction.
• Maintained safe environments for pets whilst on walks.
• Conducted initial meet-and-greet sessions with new clients building professional relationship based on trust.
• Liaised with clients to coordinate schedules and collect payment.
• Provided comfort and reassurance to distressed or anxious animals demonstrating empathy.

• Delivered prompt service to customers, resulting in repeat business.
• Promoted daily specials to increase sales.
• Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
• Fostered a community spirit within the gym through fun, interactive group sessions.
• Boosted client achievement, providing fitness and lifestyle counselling in line with fitness goals.
• Enabled a more active lifestyle for clients through engaging aerobic classes.
• Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.

Improved customer satisfaction by delivering prompt and professional service.

• Streamlined operations for increased efficiency through effective staff scheduling.
• Boosted cafe's reputation with proactive conflict resolution strategies.
• Managed inventory to avoid stock shortages or excesses.
• Fostered positive work environment, leading to improved team morale.
• Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
• Handled customer complaints effectively, preserving brand image.

• Provided excellent customer service through clear communication with clients regarding their specific needs, resulting in repeat business.
• Delivered high standards of service by training all staff members thoroughly.
• Supervised staff to deliver top-quality service in alignment with company objectives.
• Managed daily operations, ensuring smooth running of business.
• Delivered timely completion of assigned tasks ensuring minimal disruption to clients' daily routines.
• Carried out regular inspections of properties post clean to ensure staff carried out their duties to a high standard.