Hi, I’m
Oluwatobi Atinaro
London,City of London
Summary
A Patient, intelligent, hardworking and inspirational person with an outstanding flair for building quality service process, such that an exceptional customer relationship management level is achieved across board within and outside the organization. Seeking a fulfilling and dynamic work environment in order to serve and offer top quality service and achieve job satisfaction . Dedicated customer service personnel, with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
6
years of professional experience
3
years of post-secondary education
Work history
Lucien and Marcel Care HomeDagenham, Barking and Dagenham
Care Assistant
2023.01 - Current (3 education.years_Label & 5 education.months_Label)
Job overview
- Maintained optimal safety standards throughout client home and care environments, prioritizing risk-reduction, health and hygiene.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained high levels of client satisfaction by providing tailored, personalized care that consistently met individual needs.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
Yejide Grammer SchoolOyo State, Nigeria
Teacher Assistant
2022.05 - 2022.12 (7 education.months_Label)
Job overview
- Facilitated smooth running classroom activities through effective collaboration with teachers.
- Collaborated with form tutors and teachers to assess student needs and provide required support.
- Offered individual tutoring, homework help and exam support.
- Developed teaching methods for increased student engagement, improving year-on-year exam success.
- Conducted risk assessments to comply with health and safety regulations.
- Cultivated close working relationships with students, teaching staff and parents.
- Recorded student performance data for accurate progress assessment.
Xtabel Buka Lagos State, Nigeria
Operations Manager
2021.03 - 2022.05 (1 education.year_Label & 2 education.months_Label)
Job overview
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Analyzed financial data to track and achieve budget targets.
GlobacommOgun State, Nigeria
Stock Controller
2019.05 - 2021.03 (1 education.year_Label & 10 education.months_Label)
Job overview
- Maintained neat and clean store areas in line with health and safety policies.
- Located and retrieved requested products on shop floor and in storage areas.
- Completed stock counts each day, ensuring complete accuracy.
- Carefully managed stock locations, selecting best-possible variables and container types to meet storage needs.
- Adapted to changing demands and seasonal trends.
- Optimized efficiency of stock operations using data from hand-held scanners.
GlobacommOgun State, Nigeria
Customer Service Representative
2018.03 - 2019.05 (1 education.year_Label & 2 education.months_Label)
Job overview
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Bnatural Med SpaLagos State, Nigeria
Customer Service Representative
2017.01 - 2017.03 (2 education.months_Label)
Job overview
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Education
Lead City UniversityNigeria
Bachelor of Arts from English
2012.03 - 2015.08 (3 education.years_Label & 5 education.months_Label)
Skills
- Elderly care'
- MS Office
- Documentation development
- Organizational standards
- Basic life support
- Good Listener
- Advertising and marketing
- Planning
- coordinating
- Technical knowledge
- Multitasking Abilities
- Excellent Communication
Languages
English
Upper intermediate
Timeline
Care Assistant
Lucien and Marcel Care Home
2023.01 - Current (3 education.years_Label & 5 education.months_Label)
Teacher Assistant
Yejide Grammer School
2022.05 - 2022.12 (7 education.months_Label)
Operations Manager
Xtabel Buka
2021.03 - 2022.05 (1 education.year_Label & 2 education.months_Label)
Stock Controller
Globacomm
2019.05 - 2021.03 (1 education.year_Label & 10 education.months_Label)
Customer Service Representative
Globacomm
2018.03 - 2019.05 (1 education.year_Label & 2 education.months_Label)
Customer Service Representative
Bnatural Med Spa
2017.01 - 2017.03 (2 education.months_Label)
Lead City University
Bachelor of Arts from English
2012.03 - 2015.08 (3 education.years_Label & 5 education.months_Label)