Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

OLUBUNMI JUSTINAH OJO

COLCHESTER,ESSEX

Summary

I am a confident healthcare assistant and support worker with passion for delivering outstanding care. I have experience working with young people, CAMHS services, or mental health. I am also confident in leading, structuring, and planning activities with challenging individuals, ensuring a fun and constructive leisure time.

Overview

6
6
years of professional experience
2019
2019
years of post-secondary education

Work History

Support worker

Bykare Solutions
Middlesbrough, North Yorkshire
10.2023 - Current
  • Evaluated and addressed individual client needs and concerns through targeted assessments
  • Collaborated with other professionals in health and social care to coordinate holistic support
  • Provide dignified assistance with personal care for patients
  • Supporting residents and service users to be independent and comfortable.
  • Excellent use of equipment (hoist, stand aid, slide sheet) to move patients when necessary.
  • Supporting service users through therapeutic engagement.

HEALTHCARE SUPPORT WORKER

The Dales
Middlesbrough, North Yorkshire
09.2022 - 11.2023
  • I offered enhanced care with a flexible learning approach for all the people in my care, to ensure independence.
  • I support both management and team members in the day-to-day running of the service.
  • Providing guidance and encouragement through physical and emotional support.
  • Treating individuals' specific needs and providing help in the most appropriate way.
  • Report medical and welfare needs of patients as required, likewise safeguard concerns.
  • Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.

Customer service representative

Nigerian Communications Commission
Ibadan, Oyo State
06.2021 - 08.2022
  • Handle incoming calls as primary contact, ensuring accurate information is gathered and providing advice or reassurance, even in challenging situations
  • Enter patient details and condition into computer system to assess severity of illness or injury and facilitate appropriate emergency response
  • As emergency response agent, assist citizens during life-threatening situations, providing reassurance and de-escalation until medical assistance arrives
  • Answered customer telephone calls promptly and improved on-hold wait times.

Insurance advisor

ALLIANZ INSURANCE NIG. LTD
Ibadan, Oyo State
05.2019 - 08.2021
  • Reviewed new insurance products from carriers to determine suitability for client needs
  • Met with clients to assess insurance needs and answer policy questions
  • Kept up with changes in insurance markets to accurately answer client questions and give suitable recommendations
  • Handled insurance queries from quotation stage to renewal
  • Sell varieties of insurance products, achieving 25% success rate in selling extra coverage.

Education

Bachelor of Science - Education

Ekiti State University
Ekiti State, Nigeria

Skills

  • Caring and empathy
  • Honesty, reliability, and trustworthiness
  • Great verbal and communication skills
  • Team player
  • Ability to follow instruction and procedures
  • Emotional intelligence
  • Safeguarding and policy compliance
  • Moving and handling

References

References available upon request.

Timeline

Support worker

Bykare Solutions
10.2023 - Current

HEALTHCARE SUPPORT WORKER

The Dales
09.2022 - 11.2023

Customer service representative

Nigerian Communications Commission
06.2021 - 08.2022

Insurance advisor

ALLIANZ INSURANCE NIG. LTD
05.2019 - 08.2021

Bachelor of Science - Education

Ekiti State University

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OLUBUNMI JUSTINAH OJO