Clare Macmillan
ST HELENS,Merseyside
Summary
When I left school and sixth form in 2002/2003, I was given the opportunity to study at St. Helens college as part of a nursing cadet course for a year which I loved and found my passion in wanting to help people.
After completing my course I then got my first job as a healthcare assistant at Whiston Hospital in the discharge lounge, which although I really enjoyed, it was not something I wanted to continue on with as I felt I was not gaining much experience there.
I decided to leave the discharge lounge and take a break from nursing for a short while and I started a position as a customer adviser at United Utilities.
I really enjoyed this job as I gained a lot of experience with communication skills, computer skills and dealing with customers in a challenging way.
Whilst working as a customer adviser I applied for jobs within the hospital as I felt that was where I wanted to continue.
I was then offered a job on a busy burns and plastics trauma ward which I loved. I dealt with different challenges everyday and adapted well with all situations under high pressure.
Whilst working on burns and plastics I fell pregnant with my first child. When i returned back off maternity leave I worked full time for 3 months before making the difficult decision to leave and become a full time mum.
I was then a full time for both my children and was out of work until July 2023 which is my current role as support worker.
Before becoming a support worker i enrolled back into college to gain new knowledge and re gain my confidence back.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work history
Support Worker
Ever Evolving
St Helens, Merseyside
07.2023 - Current
- Participated in regular team meetings, enhancing quality of care provided and completed regular up to date training and further training qualifications to progress further within my job role and duty of care to service users.
- Administered medication according to schedule, promoting optimal health outcomes.
- Supported service users with each of their individual needs and personal care.
- Communicated with parents/carers daily when doing hand over at both beginning and end of day.
- Encouraged service users to maintain their independence, dignity and help them make choices that were beneficial for themselves.
- Worked well within a team and communicated with colleagues clearly.
- Assisted service users during days out on trips and making sure they was safe and happy throughout.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Provided physical and emotional support, employing compassionate care to help service users achieve their full potential.
- Regularly written in important documents daily regarding care, safety, personal care, behaviours and activities of service users.
- Encouraged group activities and interaction daily.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with service users both verbal and non verbal.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Assisted service users to obtain and access community resources.
Health care assistant
St Helens and Knowsley hospital trust
Whiston, merseyside
08.2007 - 12.2010
- Enhanced healing process by changing wound dressings regularly.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Provided basic health education to patients for proper self-care post discharge.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Worked well within a team on a busy burns and plastics ward
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Delivered high-quality patient service by maintaining. cleanliness in wards.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Administered blood tests and blood pressure checks.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Took part in daily handovers and written down confidential and important information for each patient and their needs.
Customer Advisor
United Utilities
Warrington, Cheshire
06.2005 - 08.2007
- Achieved higher customer retention through consistent follow-ups and updates.
- Managed large volumes of incoming calls for efficient customer service operations.
- Implemented feedback from customers to improve services offered.
- Assisted customers with queries and worries regarding their water and waste water.
- Maintained high-level knowledge for accurate advice an updates.
- Used computer systems daily and spoke to customers on the phone.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Stayed updated on company policies, enabling accurate information given to customers.
- Resolved customer complaints effectively, maintaining a professional manner throughout.
- Always maintained good time management skills and ensured i followed all company rules and regulations.
- Worked well within a team and communicated with my colleagues clearly whilst offering help and advice when needed. I also seeked help and advice when unsure about a query.
- Maintained a high level of confidentiality for every customer and information given.
- Recorded and processed customer data accurately.
- Identified and effectively resolved customer issues, consistently meeting call time targets.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Health care assistant
Discharge lounge, whiston hospital
whiston, merseyside
07.2004 - 05.2005
- Worked within a busy nursing team on a discharge lounge.
- Escorted patients from wards and clinics within the hospital to the discharge lounge whilst they waited for their transport home.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Prepared meals and drinks for patients regularly.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Provided basic health education to patients for proper self-care post discharge.
- Delivered high-quality patient service by maintaining cleanliness on the lounge.
- Reassured patients who were worried about leaving hospital and maintaining a friendly caring bedside manner for each patient.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Assisted in patient care, improved comfort and well-being.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Worked closely with nurses to maintain high levels of communication.
- Helped patients with mobility such as pushing them in wheelchairs and aiding them when walking.
- Regularly picked up medication from hospital pharmacy for each patient that was being discharged.
Education
GCSE Qualifications -
Sutton community high school
St Helens, merseyside 09.1997 - 07.2002
Health and Social Care - Level 1 & 2 GNVQ -
Sutton high sixth form
st helens 09.2003 - 07.2004
Health & Social Care Level 1 & 2 NVQ -
St Helens College
st helens 09.2003 - 07.2004
Level 2 Counselling Skills -
St Helens College
st helens 02.2022 - 08.2022
Level 3 Councelling skills - Person centred approach
St Helens college university centre
st helens 09.2022 - 07.2023
Level 2 Equality & Diversity -
Total provision training
st helens 08.2023 - 09.2023
Level 2 Understanding behaviours that challenge -
Total provisions training
st helens 02.2025 - 03.2025
Level 2 Understanding Autism -
Total training provisions
st helens 02.2025 - 04.2025
Skills
- Good self-Management skills
- Excellent time management and organisation skills when working under pressure
- Working well within a team and being consistent in my job role
- Excellent communication skills and understanding of others with the use of my skills such as empathy and being a good listener
- I work well with any new task given and I am a quick learner
- I am able to use technology well and will ask for guidance when needed
- I am very reliable and trustworthy
- I have good resilience in difficult situations
- I have a clear and advanced driving licence
- I am friendly, happy and have a kind caring nature towards other
Timeline
Level 2 Understanding behaviours that challenge -
Total provisions training
02.2025 - 03.2025
Level 2 Understanding Autism -
Total training provisions
02.2025 - 04.2025
Level 2 Equality & Diversity -
Total provision training
08.2023 - 09.2023
Support Worker
Ever Evolving
07.2023 - Current
Level 3 Councelling skills - Person centred approach
St Helens college university centre
09.2022 - 07.2023
Level 2 Counselling Skills -
St Helens College
02.2022 - 08.2022
Health care assistant
St Helens and Knowsley hospital trust
08.2007 - 12.2010
Customer Advisor
United Utilities
06.2005 - 08.2007
Health care assistant
Discharge lounge, whiston hospital
07.2004 - 05.2005
Health and Social Care - Level 1 & 2 GNVQ -
Sutton high sixth form
09.2003 - 07.2004
Health & Social Care Level 1 & 2 NVQ -
St Helens College
09.2003 - 07.2004
GCSE Qualifications -
Sutton community high school
09.1997 - 07.2002