Summary
Overview
Work history
Education
Skills
Timeline
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OLUBUNMI OJO

HARLOW TOWN,South East

Summary

A results-oriented professional with high ethical standards, discipline, and honesty. Possessing a keen aptitude for rapid learning and a continual drive to acquire new knowledge, who is committed to cultivating a long-term career within a reputable and dynamic organization. Dedicated to contributing to organizational objectives, targets, and expectations while seeking opportunities for professional growth.

Overview

7
7
years of professional experience
10
10
years of post-secondary education

Work history

Customer service representative

EMERGENCY COMMUNICATION CENTRE
IBADAN, OYO STATE
06.2021 - 01.2024
  • Handle incoming calls as primary contact, ensuring accurate information is gathered and providing advice or reassurance, even in challenging situations.
  • Enter patient details and condition into computer system to assess severity of illness or injury and facilitate appropriate emergency response.
  • As emergency response agent, assist citizens during life-threatening situations, providing reassurance and de-escalation until medical assistance arrives.
  • Answered customer telephone calls promptly and improved on-hold wait times.

Insurance advisor

ALLIANZ INSURANCE NIG. LTD
IBADAN, OYO STATE, NIGERIA
05.2019 - 08.2021
  • Reviewed new insurance products from carriers to determine suitability for client needs.
  • Met with clients to assess insurance needs and answer policy questions.
  • Kept up with changes in insurance markets to accurately answer client questions and give suitable recommendations.
  • Handled insurance queries from quotation stage to renewal.
  • Sell varieties of insurance products, achieving 25% success rate in selling extra coverage.

Teacher

TINUOLA NURSERY AND PRIMARY SCHOOL
ADO, EKITI STATE
02.2018 - 07.2019
  • Set up lesson materials, bulletin board displays and demonstrations.
  • Provide engaging DT and Vocational Skills curriculum..
  • Promoted physical, mental, and social development by implementing classroom games and outdoor recreational activities.
  • Plan lessons according to national standards to cover all requirements and prepare for standardised tests.

Teacher assistant

PETOA NURSERY AND PRIMARY SCHOOL
ADO EKITI, EKITI STATE, NIGERIA
06.2017 - 09.2018
  • Collaborated with tutors and teachers to assess student needs and provide required support.
  • Facilitated smooth running classroom activities through effective collaboration with teachers.
  • Working as general support for teacher and all pupils within classroom.
  • Developed teaching methods for increased student engagement, improving year-on-year exam success.
  • Coordinating day-to-day special needs of challenged pupils.

Education

Bachelor of Education - EDUCATION

Ekiti State University
Nigeria
08.2012 - 06.2017

GCSEs - Education

St. Louis Grammar School
Nigeria
09.2006 - 05.2011

Skills

  • Exceptional communication
  • Excellent written and verbal communication skills
  • Team management
  • Critical thinking
  • Emotional intelligence
  • Budgeting
  • Relationship-building
  • Behaviour management
  • Special needs education
  • Sales enquiry handling
  • Complaint resolution

Timeline

Customer service representative

EMERGENCY COMMUNICATION CENTRE
06.2021 - 01.2024

Insurance advisor

ALLIANZ INSURANCE NIG. LTD
05.2019 - 08.2021

Teacher

TINUOLA NURSERY AND PRIMARY SCHOOL
02.2018 - 07.2019

Teacher assistant

PETOA NURSERY AND PRIMARY SCHOOL
06.2017 - 09.2018

Bachelor of Education - EDUCATION

Ekiti State University
08.2012 - 06.2017

GCSEs - Education

St. Louis Grammar School
09.2006 - 05.2011

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OLUBUNMI OJO