OLUBUNMI OJO
HARLOW TOWN,South East
Summary
A results-oriented professional with high ethical standards, discipline, and honesty. Possessing a keen aptitude for rapid learning and a continual drive to acquire new knowledge, who is committed to cultivating a long-term career within a reputable and dynamic organization. Dedicated to contributing to organizational objectives, targets, and expectations while seeking opportunities for professional growth.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Customer service representative
EMERGENCY COMMUNICATION CENTRE
IBADAN, OYO STATE
2021.06 - 2024.01
- Handle incoming calls as primary contact, ensuring accurate information is gathered and providing advice or reassurance, even in challenging situations.
- Enter patient details and condition into computer system to assess severity of illness or injury and facilitate appropriate emergency response.
- As emergency response agent, assist citizens during life-threatening situations, providing reassurance and de-escalation until medical assistance arrives.
- Answered customer telephone calls promptly and improved on-hold wait times.
Insurance advisor
ALLIANZ INSURANCE NIG. LTD
IBADAN, OYO STATE, NIGERIA
2019.05 - 2021.08
- Reviewed new insurance products from carriers to determine suitability for client needs.
- Met with clients to assess insurance needs and answer policy questions.
- Kept up with changes in insurance markets to accurately answer client questions and give suitable recommendations.
- Handled insurance queries from quotation stage to renewal.
- Sell varieties of insurance products, achieving 25% success rate in selling extra coverage.
Teacher
TINUOLA NURSERY AND PRIMARY SCHOOL
ADO, EKITI STATE
2018.02 - 2019.07
- Set up lesson materials, bulletin board displays and demonstrations.
- Provide engaging DT and Vocational Skills curriculum..
- Promoted physical, mental, and social development by implementing classroom games and outdoor recreational activities.
- Plan lessons according to national standards to cover all requirements and prepare for standardised tests.
Teacher assistant
PETOA NURSERY AND PRIMARY SCHOOL
ADO EKITI, EKITI STATE, NIGERIA
2017.06 - 2018.09
- Collaborated with tutors and teachers to assess student needs and provide required support.
- Facilitated smooth running classroom activities through effective collaboration with teachers.
- Working as general support for teacher and all pupils within classroom.
- Developed teaching methods for increased student engagement, improving year-on-year exam success.
- Coordinating day-to-day special needs of challenged pupils.
Education
Bachelor of Education - EDUCATION
Ekiti State University
Nigeria 2012.08 - 2017.06
GCSEs - Education
St. Louis Grammar School
Nigeria 2006.09 - 2011.05
Skills
- Exceptional communication
- Excellent written and verbal communication skills
- Team management
- Critical thinking
- Emotional intelligence
- Budgeting
- Relationship-building
- Behaviour management
- Special needs education
- Sales enquiry handling
- Complaint resolution
Timeline
Customer service representative
EMERGENCY COMMUNICATION CENTRE
2021.06 - 2024.01
Insurance advisor
ALLIANZ INSURANCE NIG. LTD
2019.05 - 2021.08
Teacher
TINUOLA NURSERY AND PRIMARY SCHOOL
2018.02 - 2019.07
Teacher assistant
PETOA NURSERY AND PRIMARY SCHOOL
2017.06 - 2018.09
Bachelor of Education - EDUCATION
Ekiti State University
2012.08 - 2017.06
GCSEs - Education
St. Louis Grammar School
2006.09 - 2011.05