Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
References
Volunteer Experience
Timeline
Generic
Ollie Jones

Ollie Jones

Farnham,United Kingdom

Summary

I have worked in various fields and gained much experience and insight into many facets of the workplace. I have worked within large staffing bodies and navigated the difficulties this can pose, and in more intimate settings that involve more conscious consideration. I have vast experience with children and mental health, as well as customer service and hospitality. My strengths lie in resourcefulness, communication, and divergent thinking. I am diligent and always looking to improve myself, and my knowledge of the industry I work in. I am also adept at social media and managing the social media schedules of organisations and posting compelling and appropriate content fit for purpose. This includes an understanding of SEO and the differing markets/user profile for each social media network.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Bartender

Butcombe Pubs
Farnham, Surrey
11.2024 - Current
  • Resolved customer complaints promptly to maintain good relationships.
  • Developed rapport with regular customers, fostering a loyal customer base.
  • Trained new staff members effectively, ensuring high-quality service standards were maintained.
  • Provided excellent service to customers, resulting in repeat business.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Adapted quickly to different situations maintaining efficiency even under pressure.

Barista and Bartender

Blacknest Golf and Country Club
Farnham
02.2023 - 12.2024
  • Communicated effectively with customers to ensure the most hospitable environment for them
  • Worked in a team to manage large events and multiple issues that needed immediate attention
  • Balanced many tasks and time managed them with appropriate consideration

Behavioural Support

Rowledge C of E Primary School
Farnham
01.2023 - 07.2024
  • Worked with students displaying challenging behaviour to ensure their safety and the best possible learning environment
  • Handled challenging situations involving students and deescalated the situation appropriately
  • Tasked with students that required 1:1 support on a regular basis

PA to two autistic boys

Independent
Haslemere
08.2022 - 03.2023
  • Supported the boys in engaging with the outside environment more appropriately
  • Listened to their needs and navigated differing ideas whilst reaching an agreed consensus
  • Maintained good communication with the parents about the children's well being and emotional progression

Bar Staff

The Bat and Ball
Farnham
03.2022 - 06.2022
  • Worked well with other bar and restaurant staff.
  • Responded to customer inquiries and orders in a timely manner.
  • Brought forth a high level of customer service at all times.
  • Greeted guests with a friendly and helpful attitude at all times.

Learning Support Assistant

Stepping Stones
Hindhead
09.2018 - 07.2021
  • Facilitated innovative learning experiences and hands-on learning.
  • Worked with a team to research and develop new learning material for students.
  • Assisted with teaching a variety of vocational and social skills.
  • Utilized effective teaching methods to see greater results.

Education

Bachelor of Arts - Performing Arts

University For The Creative Arts
Farnham, Surrey
09.2023 -

Certificate of Higher Education - Digital Marketing Content Creation

The Open University
09.2024 -

Skills

  • Emotional intelligence
  • Resourcefulness
  • Establishing rapport
  • Communication skills
  • Social media marketing
  • Collaborative leadership

Languages

English
Beginner
Spanish
Intermediate

Certification

Digital Marketing Content Creation Course - The Open University

Affiliations

I enjoy using my creative flair and capacity to design and create content both for me personally and for other organisations. I play the piano and enjoy learning about psychology and cultivating my understanding of both human behaviour and society on a wider scale.

References

References available upon request.

Volunteer Experience

  • Trustee of a Charity - Undershaw Education Trust
  • Charity Shop, Farnham - Dealt with customers from all backgrounds and managed any concerns that they may have had.
  • Ugandan School, Kampala - I worked in a Ugandan school teaching students how to use camera equipment and other technological products. It was for a charity called PEAS (Promoting Equality in African Schools), which works to provide high-quality secondary education at affordable prices.
  • Au Pair to two boys, Palma, Spain - Taught two 8-year-old boys English whilst managing their somewhat difficult behaviour, built up very strong relationships with the boys individually, and attempted to impart wisdom and guidance to them when they were struggling with each other or with something else.

Timeline

Bartender

Butcombe Pubs
11.2024 - Current

Certificate of Higher Education - Digital Marketing Content Creation

The Open University
09.2024 -

Bachelor of Arts - Performing Arts

University For The Creative Arts
09.2023 -

Barista and Bartender

Blacknest Golf and Country Club
02.2023 - 12.2024

Behavioural Support

Rowledge C of E Primary School
01.2023 - 07.2024

PA to two autistic boys

Independent
08.2022 - 03.2023

Bar Staff

The Bat and Ball
03.2022 - 06.2022

Learning Support Assistant

Stepping Stones
09.2018 - 07.2021
Ollie Jones