Olivier Kasusula
Customer service advisor
Glasgow
Summary
I am a hard working individual that is eager to learn new things. I am always looking for a challenge that is going to require me to work to the best of my ability. I have a wealth of experience working with customers face to face, having had worked 3+ years in the retail industry. My previous role of a Recruitment Administrator focuses on developing effective recruitment strategies and candidate pipelines to meet company employment needs. Leverages traditional and online methods to bring in top talent. Well-versed in job fair, event and college recruitment strategies. I believe that these level of skills will transition into this this new role. It also involves goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. My previous experience in customer service means that I am Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I am a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Recruitment Administrator
Travis Perkins
, Remote
08.2021 - 06.2022
- First day of work: 26/08/2021 Last day of work: 17/06/2022, I had originally started the job as part of a 6 month Kickstart programme ( which was later extended) , and during that time period there were many different types of jobs that I had to carry out.
- as one of the main roles I had in the position involved me finding suitable candidates for specific job roles, a lot of the work that I was involved in was reading through different CV's online to find the most suitable candidate for the role we were looking to fill.
- I also, Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Coordinated schedules to arrange management interviews with applicants.
- Advertised job opportunities on social media platforms and job boards.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Verified applicant references and employment details.
- Operated and maintained applicant tracking and candidate management systems.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
team member
centreplate
Glasgow , Lanarkshire
08.2016 - 01.2019
- 04/08/2016 Last day of work: 10/01/2017, As a team member I was part of a team of other team members and we were responsible for serving customer’s food and also working behind the till for paying customers, this was done in a kiosk which can hold 8 members of staff.
- I also, Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept register accurate through correct billing, payment processing and cash management practices.
Co worker
Ikea
Glasgow, Lanarkshire
12.2017 - 10.2019
- First day of work: 11/12/2017 Last day of work: 19/10/2019, As a co-worker I was responsible for working behind a till and serving food to customers in a bistro.
- I was also responsible for making sure that all foods were up to date and that the place was kept at a high standard in terms of cleanses and also take temperatures down for the food in which was served
- I also, Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in team-building activities to enhance working relationships.
- Answered customers' questions, recommended items and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Developed and maintained courteous and effective working relationships.
- Developed team communications and information for meetings.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
Education
HNC - legal services
City of Glasgow College
Scotland 09.2018 - 05.2019
HND - legal services B
City of Glasgow College
Scotland 09.2019 - 06.2020
BA Honours - Law
West of Scotland University
Scotland 09.2021 - Current
Skills
Patient and tolerantEager to learn new thingsStrong communication skills and excellent at working as part of a teamVery flexibleVery patientExcellent problem solving skillsTrustworthyExcellent telephone mannerVery honest and genuine
Organization
Decision-Making
Self-Motivated
Excellent Communication
Accomplishments
Through the sport of boxing , which I am currently still training in i have been able to accomplish many different thing and some of which include:
- Securing a place in the Boxing Scotland team.
- Achieving boxer of the year for my club.
- being interviewed by the BBC on 2 different occasions, one of which was BBC radio and the other BBC Scotland where they did a mini documentary on my journey in boxing.
- I also was featured on the newspaper in relation to my boxing.
Additional Information
I am looking to secure a role that will allow me to be flexible with the hours and days to help aid my training in boxing and University.
Boxing
My goal with the boxing is to secure a place on the team GB squad, which will allow me to qualify for the next upcoming Olympics and represent the UK. I would later like to turn professional with the aim of achieving a world championship title.
Timeline
BA Honours - Law
West of Scotland University
09.2021 - Current
Recruitment Administrator
Travis Perkins
08.2021 - 06.2022
HND - legal services B
City of Glasgow College
09.2019 - 06.2020
HNC - legal services
City of Glasgow College
09.2018 - 05.2019
Co worker
Ikea
12.2017 - 10.2019
team member
centreplate
08.2016 - 01.2019