Michelle Flynn

Monitored application processes closely, identifying areas requiring improvement or adjustment.

• Implemented GDPR guidelines in handling sensitive applicant data, ensuring company compliance.
• Completed reference and DBS checks on applicants and new employees.
• Coordinated reference and background checks for compliance with right-to-work guidelines.
• Requested and contacted candidate references to help hire right people for jobs.
• Ensured accurate record keeping for seamless auditing and compliance review.
• Managed timesheets, ensuring accurate reflection of employees' working hours.
• Processing over 250 shifts per week
• Balanced multiple tasks simultaneously without compromising on quality of service.
• Responded to customer queries and provided excellent customer service.
• Provided professional and helpful support to new and existing clients.
• Worked on-call duties as required, demonstrating flexibility and dedication.
• Enhanced company reputation by building strong relationships with clients.
• Carried out day-to-day duties accurately and efficiently.

• Secured new business opportunities by cultivating strong relationships with potential clients.
• Trained staff on latest production techniques to increase productivity.
• Facilitated training sessions, enhancing staff skills.
• Managed key accounts, ensuring high levels of customer satisfaction.
• Negotiated contracts with vendors to secure best possible terms.
• Delivered excellent customer service by addressing queries promptly and effectively.
• Contacted and converted potential customers via telephone, email and in-person enquiries.
• Coached team to build client relationships and exceed sales targets.
• Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
• Responded to customer queries and provided excellent customer service.
• Provided professional and helpful support to new and existing clients.
• Supported team by demonstrating respect and willingness to help during challenging situations.
• Supervised 8 team members

• Responded to difficult situations calmly, gained trust of aggrieved customers.
• Streamlined responses to emails, improved response time significantly.
• Designed training programmes for enhanced team performance.
• Handled high volume of calls daily for faster issue resolution.
• Logged customer complaints accurately, expedited corrective actions effectively.
• Coordinated with other teams to resolve multi-faceted client problems swiftly.
• Prepared detailed training materials, ensured ease of understanding for all participants.
• Developed employee skills by delivering comprehensive training programmes.
• Facilitated open discussions during sessions, encouraged active participation from attendees.
• Developed effective training manuals, modules and teaching aids.