Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Williams

London

Summary

Hello, I'm Olivia a hardworking proactive and enthusiastic 19-year-old with strength and energy to handle demanding work. I have a strong interest in progressing a career in customer service or administration, alongside working towards GCSEs. I'm eager to apply my developing skills in a practical apprenticeship setting. I am a quick learner willing to take on new roles to learn new skills, create connections and better myself in all aspects. I am committed to providing exceptional support and service, looking for an opportunity to learn, grow and contribute to a dynamic team.

Overview

2
2
years of professional experience

Work History

Food and Beverage Assistant

Hilton
London, London
09.2023 - 04.2024
  • Assisted kitchen with food preparations, making basic orders and plating snacks.
  • Greeted new customers, answered initial questions and took drink orders.
  • Processed cash and card payments, providing correct change for cash purposes.
  • Resolved customer complaints promptly, escalating larger operational concerns to management.

Catering Assistant

CH&Co Catering
London, Kensington
04.2023 - 09.2023
  • Delivered high-volume catering for special events.
  • Cleared down food preparation, serving and eating areas after use.
  • Dealt with guests' queries and requests politely.
  • Coordinated with front-of-house staff to ensure seamless service delivery during peak dining hours, enhancing customer satisfaction.

Front of House

Wagamama
London, London
05.2022 - 05.2023
  • Supported kitchen staff during busy restaurant periods by plating meals and preparing ingredients.
  • Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
  • Completed daily opening and closing checklists to maintain standards and making dining rooms ready for service.
  • Maintained safe hygiene and food handling standards for full compliance.

Education

NVQ Level 2 - Health and social care

Bosco collage
London
09.2022

Skills

  • Attentive customer service
  • Customer satisfaction
  • Grace under pressure
  • Hospitality event setup
  • Front of house expertise
  • Multitasking efficiency

Timeline

Food and Beverage Assistant

Hilton
09.2023 - 04.2024

Catering Assistant

CH&Co Catering
04.2023 - 09.2023

Front of House

Wagamama
05.2022 - 05.2023

NVQ Level 2 - Health and social care

Bosco collage
Olivia Williams