Jessica Sheath
Llanwddyn,Powys
Summary
Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers.
Emerging hospitality professional motivated to contribute strong organisational and leadership skills to well-performing restaurants. Excellent command of inventory control and industry standards. Proactively addresses challenges with clear and concise communication.
High-energy Food and Beverage Supervisor offers proven history of successful restaurant management. Leads FOH and BOH teams in superior performance and service excellence. Maximises profits with strategic promotion and commitment to patron satisfaction.
Ambitious student eager to take accountability for high-value hospitality role. Offers strong judgment, sound critical thinking and history of creative problem-solving in high-pressure environments.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work history
Food and beverage supervisor
Lake Vyrnwy Hotel and Spa
Llanwddyn, Powys
10.2023 - Current
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Built loyal customer base by creating welcoming environment with top quality service.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Led by example in providing customers with attentive, professional restaurant service.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Boosted sales through targeted product training and upselling strategy.
- Ensured compliance with licensing laws, health regulations, and safety legislation within the premises.
- Streamlined inventory management to minimise waste.
- Provided regular performance feedback to staff for their professional development.
- Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
- Improved dining experience through attentive listening to guest feedback.
Bartender Supervisor
Harrison LMV (The Rolleston Arms)
SWINDON, WILTSHIRE
01.2023 - 09.2023
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained bar stocks, replenishing daily as necessary.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Bar manager
The Rollston Arms (Old Town Sounds)
Swindon
03.2018 - 01.2023
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Maintained detailed bar inventory, working within company's budgetary guidelines for continued profit growth.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Addressed and escalated customer complaints to amplify guests' experience.
- Displayed products on shelves and displays to encourage purchases.
Gap Year (Backpacking)
None
05.2017 - 03.2018
Bar supervisor
The Victoria (Old Town Sounds)
Swindon, Wiltshire
11.2014 - 05.2017
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained bar stocks, replenishing daily as necessary.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Kept product shelf-life records to decrease losses from expiry.
- Displayed products on shelves and displays to encourage purchases.
- Proposed changes to drink preparation methods to achieve different tastes.
- Addressed and escalated customer complaints to amplify guests' experience.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Kept bar service areas stocked with tea, coffee and espresso.
- Collected, washed and put away glassware between guests.
- Followed food safety and hygiene requirements to protect guests.
- Maintained ready supply of counter-top snacks for guests.
- Served guests spirits, lagers and stouts at bar.
- Welcomed guests with friendly conversation and fun atmosphere.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Inspected customer identification to verify age against legal standards.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Completed end-of-day cleanup to reset bar for next day.
- Input orders into register, calculated bills and collected payments.
Supermarket Assistant
Morrisons
Swindon, WILTSHIRE
01.2014 - 08.2014
- Prevented serving errors by recording orders accurately and communicating clearly with kitchen staff.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Developed customer and employee loyalty by building strong, positive rapport.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served guests promptly to ensure food remained at proper temperatures.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
- Followed established practices to maintain store cleanliness.
- Used POS till point efficiently, helping to minimise customer waiting times.
- Faced up and organised shelves in between serving customers.
- Built positive customer rapport through friendly interactions.
- Priced down products in line with company guidelines.
- Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
Supermarket Assistant
Morrisons
Newport, Isle of Wight
06.2001 - 01.2014
- Packed and carried customer's shopping to their car on request.
- Built positive customer rapport through friendly interactions.
- Priced down products in line with company guidelines.
- Delivered seamless checkout experiences throughout peak business hours, maintaining customer satisfaction.
- Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Directed or escorted customers to appropriate aisles to locate desired products.
- Shelved fresh produce and dry goods with accurate prices and clear product stickers.
- Verified customer's age for restricted items by checking their ID.
- Provided effective self-checkout assistance, facilitating faster customer transactions.
- Practised safe and secure stock handling methods, reducing product damage and loss.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
- Completed store opening and closing, shop floor cleaning and till reconciliations.
- Followed established practices to maintain store cleanliness.
- Used POS till point efficiently, helping to minimise customer waiting times.
- Faced up and organised shelves in between serving customers.
- Engaged customers in pleasant conversation for personalised service.
- Set up signage and product displays in line with visual merchandising plans.
- Sold postage stamps, printed lottery tickets, and topped-up phones at checkout.
- Used queueing systems and POS till point efficiently, helping to minimise customer waiting times.
- Processed loyalty cards, coupons and discounts at checkout.
Education
Certificate of Higher Education - Personal Alcohol Licence
CPL Training
Swindon 05.2016 - 05.2016
NVQ Level 1 - The Midday Supervisor's Role
Train with Inspire
Swindon 02.2016 - 02.2016
NCFE Level 1 Certificate in Employment Skills - Employment Skills
NCFE
Swindon 10.2014 - 11.2014
GNVQ - Leisure and Tourism
Isle of Wight Collage
Newport, Isle of Wight 09.2000 - 05.2001
Skills
- Attentive customer service
- Suggestive selling
- Problem solving
- Inventory control
- Verbal communication
- Training and development
- Employee training
- Challenge 25 policy
- Strong communication
- Customer Service
- Complaint management
- Eye for detail
- Supervisory skills
- Bar management expertise
- Knowledge of allergen standards
- Handling customer complaints
- Leadership proficiency
- Feedback reception
- Point-Of-Sale systems operation
- Understanding of licencing laws
Languages
English
Native
Timeline
Food and beverage supervisor
Lake Vyrnwy Hotel and Spa
10.2023 - Current
Bartender Supervisor
Harrison LMV (The Rolleston Arms)
01.2023 - 09.2023
Bar manager
The Rollston Arms (Old Town Sounds)
03.2018 - 01.2023
Gap Year (Backpacking)
None
05.2017 - 03.2018
Certificate of Higher Education - Personal Alcohol Licence
CPL Training
05.2016 - 05.2016
NVQ Level 1 - The Midday Supervisor's Role
Train with Inspire
02.2016 - 02.2016
Bar supervisor
The Victoria (Old Town Sounds)
11.2014 - 05.2017
NCFE Level 1 Certificate in Employment Skills - Employment Skills
NCFE
10.2014 - 11.2014
Supermarket Assistant
Morrisons
01.2014 - 08.2014
Supermarket Assistant
Morrisons
06.2001 - 01.2014
GNVQ - Leisure and Tourism
Isle of Wight Collage
09.2000 - 05.2001
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