OLIVIA TINSON
York
Overview
5
5
years of professional experience
Work history
Paralegal Apprentice
Clarion Solicitors
2024.09 - 2026.08
- On a weekly basis, I effectively balance my academic studies with my professional duties, attending webinars and completing necessary coursework to progress in my apprenticeship. I ensure that all required work is completed within the allocated seven hours of 'off-the-job' training per week to meet program requirements and qualification standards.
- In my role, I assess client submissions and draft detailed bills of costs, requiring a keen attention to detail to justify time and expenses before review by the Senior Courts Costs Office.
- Daily correspondence with clients is essential to obtain further information, provide legal advice, and determine appropriate next steps following cost assessments. This involves a thorough understanding of case law and client needs to advise on potential reassessments.
- Working collaboratively with multiple teams, developing a strong understanding of costs assessment and litigation processes.
- I frequently work with clients in the Court of Protection, necessitating an in-depth understanding of their work in addition to cost and litigation procedures.
- I manage competing priorities and workloads effectively, ensuring tasks are completed within strict deadlines while meeting performance and financial targets set by my employer.
- I actively participate in external commitments, including employee briefings, conferences, team meetings, and training sessions. These engagements enhance my professional network and ensure alignment with firm-wide standards and expectations.
Bar and Floor Team Member
Slug and Lettuce
2023.07 - 2024.08
- Adapted to working in a fast-paced environment while maintaining professionalism, politeness, and composure when assisting a diverse range of customers.
- Developed and maintained in-depth knowledge of the bar and its offerings to ensure exceptional service delivery.
- Built strong rapport with regular customers by providing a personalised and positive experience. This extended beyond customers, fostering strong relationships with colleagues and contributing to a supportive team environment.
- Providing assistance to coworkers as needed, ensuring operational efficiency and a seamless customer experience.
- Supported the onboarding of new staff by offering training and guidance, helping them adjust to their roles with confidence. Acted as a reliable point of contact for support and mentorship.
- Maintained high standards of cleanliness and hygiene throughout the bar, ensuring a comfortable environment for customers and strict compliance with food safety regulations.
Floor Team Member
Primark
2022.05 - 2022.08
- Prioritised customer care by delivering high-quality service and a personalised approach when assisting with various matters on the shop floor.
- Actively contributed to effective teamwork by participating in group activities to ensure tasks were completed efficiently and within set timeframes.
- Utilised various technological devices to enhance my role, enabling me to provide accurate assistance and precise advice when required.
- Maintained comprehensive knowledge of store offerings and available services to ensure customers received efficient and informed support.
Team Member
River Island
2021.10 - 2021.12
- Maintained the cleanliness and overall presentation of the shop to create an inviting environment and attract customers.
- Built strong rapport with customers by providing proactive assistance and tailored advice, fostering lasting relationships with regular patrons and enhancing my interpersonal skills.
- Supported various operational roles, including restocking inventory to ensure product availability and a seamless shopping experience. Additionally, assisted in the purchasing process, ensuring transactions were completed efficiently and accurately.
Timeline
Paralegal Apprentice
Clarion Solicitors
2024.09 - 2026.08
Bar and Floor Team Member
Slug and Lettuce
2023.07 - 2024.08
Floor Team Member
Primark
2022.05 - 2022.08
Team Member
River Island
2021.10 - 2021.12