Demi Robinson

Support a team of Solicitors and Principal Lawyers in the handling of complex, high-value personal injury claims, including catastrophic and fatal injury matters.

Key responsibilities:

• Assist in the progression of multi-track personal injury claims, including catastrophic and fatal cases, ensuring compliance with court deadlines and CPR requirements.
• Draft a wide range of legal documentation including witness statements (liability and quantum), schedules of loss, disclosure statements and instructions to Counsel and medical experts.
• Liaise with clients, Counsel, medical experts, insurers, and opposing Solicitors to ensure effective communication and progression of claims.
• Review and consider medical records and expert evidence to support case strategy, liability and quantum assessments.
• Prepare and collate hearing bundles and assist with trial and conference preparation.
• Maintain effective file organisation and use of case management systems to ensure accurate and efficient handling of claims.
• Complying with Court deadlines and procedural requirements in line with CPR.
• Provide regular client updates, delivering clear, professional and empathetic communication.
• Support and guide junior members of the team, assisting with training and development.
• Entrusted with the progression of an MIB untraced matter, including initial case review, development of case strategy, drafting pleadings and progressing the claim towards settlement.

• Provided support to Solicitors within a Serious Injury team, assisting in the progression of multi-track personal injury claims.
• Gathered and reviewed key evidence including medical records, police reports, witness statements and loss documentation.
• Liaised with clients, insurers, medical agencies and third parties via telephone, email and written correspondence.
• Assisted with the preparation and formatting of legal documents, court forms and correspondence.
• Organised meetings, conferences and telephone hearings, ensuring efficient diary management.
• Prepared and managed document bundles and maintained accurate and organised case files.

• Employed via Adecco to work on a contract for the Department for Work and Pensions (DWP), supporting the transition of claimants from DLA to PIP.
• Managed high volumes of calls while maintaining professionalism, accuracy, and attention to detail.
• Communicated complex and sensitive information clearly and effectively to a wide range of callers.
• Demonstrated strong empathy and active listening skills when supporting individuals in often difficult of stressful circumstances.
• Built rapport with callers and handled challenging conversations with patience and professionalism.