Olivia Saunders
Kingston Upon Hull
Summary
Dedicated Psychology student with a focus on understanding human behaviour and effective communication. Demonstrates strong interpersonal skills through customer engagement in various roles, fostering a welcoming atmosphere and resolving conflicts with empathy. Eager to learn and apply knowledge in real-world settings, contributing positively to team dynamics. Aspiring professional in Psychology, equipped with strong problem-solving and communication skills. Engages with diverse individuals, using insights from studies to enhance customer interactions and resolve issues effectively. Passionate about applying academic knowledge to support team objectives and drive positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks Coffee
Kingston upon Hull
09.2024 - Current
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Greeted and connected with every customer, recommending drinks and pastries.
- Cleaned and sanitised work areas, utensils and equipment.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
- Maintained calm demeanour during high-volume periods and special events.
Barista
Starbucks Coffee
Durham
09.2023 - 09.2024
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Greeted and connected with every customer, recommending drinks and pastries.
- Maintained calm demeanour during high-volume periods and special events.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Maintained highest standards of conduct and personalised customer service.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Memorised recipes for varied specialty coffee beverages and seasonal offerings.
Function Staff
Ramside Hall Hotel
Durham
09.2022 - 09.2023
- Oversaw customer enquiries, efficiently addressing issues to improve client satisfaction.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Greeted and seated guests to establish prompt, high quality service.
Waitress Assistant
Venice Italian Resturaunt
Sunderland
02.2022 - 08.2023
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Cleared tables promptly after meals, preparing the space for new guests in a timely manner.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Removed dishes, glassware and cutlery from customers when finished, asking for refills or extra courses for upselling purposes.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Greeted new customers and offered immediate seating assistance.
- Maintained safe hygiene and food handling standards for full compliance.
Education
Bachelor of Science - Psychology
University of Hull
Kingston upon Hull2027
Skills
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Sales techniques
- Effective communication
Certification
Coffee Master certification, earned in 2024, which shows my ability to create high-quality coffee which aligns with standards, and further my learning in my career.
Timeline
Barista
Starbucks Coffee
09.2024 - Current
Barista
Starbucks Coffee
09.2023 - 09.2024
Function Staff
Ramside Hall Hotel
09.2022 - 09.2023
Waitress Assistant
Venice Italian Resturaunt
02.2022 - 08.2023
Bachelor of Science - Psychology
University of Hull