Olivia Mclellan
Builth Wells,Powys
Summary
A highly motivated and adaptable individual with a strong work ethic and a proven ability to perform under pressure. Skilled in customer service, effective communication and cleaning. Committed to delivering high-quality results by applying my skills and experience while following instructions and promoting a positive attitude in all tasks performed, to achieve goals and further develop my professional capabilities.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Bartender
Blyth
Llandrindod Wells, Powys
2025.11 - 2026.01
- Prepared glasses, garnishes, ice and other bar equipment and ensured bar stock was full prior to opening hours ensuring readiness for service.
- Maintained a clean and organised bar, enhancing customer satisfaction and presentation.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Processed payments correctly and accurately.
- Created an inviting atmosphere through friendly interaction with customers.
- Resolved customer complaints promptly to maintain good relationships.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and soft drinks at bar.
Cleaner
Blyth
Llandrindod Wells, Powys
2025.11 - 2026.01
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Kept communal areas tidy and well-organised for optimal functionality.
- Cleaned and dried windows, mirrors and glass surfaces.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Restocked, refreshed and sanitised bathroom facilities.
- Monitored cleaning supplies and bought more when necessary.
Restaurant manager
Warder
Builth Wells, Powys
2025.06 - 2025.12
- Responsible for staff rota weekly, ensuring there is enough staff for the appropriate occasion and level of business.
- Worked closely with kitchen and front of house staff to ensure timely delivery of orders, reduced customer waiting time, customer satisfaction and a high level of customer service.
- Managed daily tasks before opening time to ensure smooth restaurant functioning during openings times to improve customer experience.
- Tracked all staff performance very regularly to identify any areas that need improvement. To then resolve this I would have a one on one talk with them (or if it was multiple staff then i would put it in the staff group chat), this helps to overcome these issues to ensure high quality work, delivery and performance.
- I maintained high standards of cleanliness and hygiene across the restaurant, kitchen and toilets.
- Monitored stock levels to avoid over-ordering incidents and ensure we have all the necessities for the restaurant to run smoothly.
- Trained many new staff members, to enhance service quality throughout all areas of work.
- Promoted a positive setting by interacting positively to guarantee each customer received outstanding food and service.
Restaurant waiter
Warder
Builth Wells, Powys
2024.09 - 2025.12
- Payed close attention to menu items to provide recommendations and personal opinion.
- Worked efficiently under pressure during peak hours.
- Dealt with unexpected situations like food allergies or special requests to prevent issues occurring.
- Performed multitasking abilities whilst coordinating multiple tables all at the same time.
- Displayed excellent communication skills whilst talking to customers to avoid miscommunication.
- Dealt with the bill whether it was cash or card transactions, ensuring the numbers are accurate at the end of the night.
- Performed closing duties including the cleaning of the restaurant and kitchen and set up tables for the following day.
Cafe waitress
Blyth
Llandrindod Wells, Powys
2023.02 - 2025.12
- Reset tables after cleaning them contributing towards a neat and inviting environment.
- Managed food and beverage orders with accuracy to ensure customer satisfaction.
- Ensured I was always up-to-date with knowledge of the menu items to assist customers in their selection and answer any questions they may have.
- Assured cleanliness of cafe premises.
- Handled cash and card transactions.
- Created and designed the menus.
- Prepared hot and cold drinks, desserts and small food plates.
- Performed dish washing.
- Kept an eye on stock to maintain standards.
Babysitter
Warder
Builth Wells, Powys
2022.05 - 2024.08
- Supervised and monitored the safety of children in care to ensure well-being at all times.
- Assisted in developing reading skills through storytelling and words.
- Received positive feedback from parents due to exceptional babysitting service provided consistently.
- Managed children's day-to-day activities including playing, reading and bedtime routines.
- Built strong relationships with families through trust and outstanding communication skills resulting in long-term babysitting.
- Promoted good behaviour by using positive reinforcement strategies, boundaries and manners.
- Changed nappies, dressed and assisted in dressing in young children.
- Disciplined children appropriately, upholding established rules of behaviour.
- Helped and established fine and gross motor skills.
Education
A-Levels - Criminology
Hereford Sixth form college
Hereford, Herefordshire 09/2023 - 07/2025
BTEC - Health and Social Care
Herefordshire Sixth form college
Hereford, Herefordshire 09/2023 - 07/2025
Skills
- Compliant with instructions
- Adaptable under pressure
- Restroom maintenance
- Environmental consciousness
- Customer Service
- Great communication skills
- Kitchen deep cleaning
- Positive attitude
- High/strong work ethic
Certification
- Driving license
Languages
English
Intermediate
Spanish
Beginner
Affiliations
- Dog walks
- Spending time with friends
- Running
- Cooking
Timeline
Bartender
Blyth
2025.11 - 2026.01
Cleaner
Blyth
2025.11 - 2026.01
Restaurant manager
Warder
2025.06 - 2025.12
Restaurant waiter
Warder
2024.09 - 2025.12
Cafe waitress
Blyth
2023.02 - 2025.12
Babysitter
Warder
2022.05 - 2024.08
A-Levels - Criminology
Hereford Sixth form college
09/2023 - 07/2025
BTEC - Health and Social Care
Herefordshire Sixth form college
09/2023 - 07/2025