Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Timeline
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Olivia Mclellan

Builth Wells,Powys

Summary

A highly motivated and adaptable individual with a strong work ethic and a proven ability to perform under pressure. Skilled in customer service, effective communication and cleaning. Committed to delivering high-quality results by applying my skills and experience while following instructions and promoting a positive attitude in all tasks performed, to achieve goals and further develop my professional capabilities.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Bartender

Blyth
Llandrindod Wells, Powys
2025.11 - 2026.01
  • Prepared glasses, garnishes, ice and other bar equipment and ensured bar stock was full prior to opening hours ensuring readiness for service.
  • Maintained a clean and organised bar, enhancing customer satisfaction and presentation.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Processed payments correctly and accurately.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Resolved customer complaints promptly to maintain good relationships.
  • Collected, washed and put away glassware between guests.
  • Served guests spirits, lagers and soft drinks at bar.

Cleaner

Blyth
Llandrindod Wells, Powys
2025.11 - 2026.01
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
  • Ensured customer satisfaction by addressing specific requests or concerns promptly.
  • Performed routine checks on cleaning supplies inventory to avoid running out of key items.
  • Kept communal areas tidy and well-organised for optimal functionality.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Monitored cleaning supplies and bought more when necessary.

Restaurant manager

Warder
Builth Wells, Powys
2025.06 - 2025.12
  • Responsible for staff rota weekly, ensuring there is enough staff for the appropriate occasion and level of business.
  • Worked closely with kitchen and front of house staff to ensure timely delivery of orders, reduced customer waiting time, customer satisfaction and a high level of customer service.
  • Managed daily tasks before opening time to ensure smooth restaurant functioning during openings times to improve customer experience.
  • Tracked all staff performance very regularly to identify any areas that need improvement. To then resolve this I would have a one on one talk with them (or if it was multiple staff then i would put it in the staff group chat), this helps to overcome these issues to ensure high quality work, delivery and performance.
  • I maintained high standards of cleanliness and hygiene across the restaurant, kitchen and toilets.
  • Monitored stock levels to avoid over-ordering incidents and ensure we have all the necessities for the restaurant to run smoothly.
  • Trained many new staff members, to enhance service quality throughout all areas of work.
  • Promoted a positive setting by interacting positively to guarantee each customer received outstanding food and service.

Restaurant waiter

Warder
Builth Wells, Powys
2024.09 - 2025.12
  • Payed close attention to menu items to provide recommendations and personal opinion.
  • Worked efficiently under pressure during peak hours.
  • Dealt with unexpected situations like food allergies or special requests to prevent issues occurring.
  • Performed multitasking abilities whilst coordinating multiple tables all at the same time.
  • Displayed excellent communication skills whilst talking to customers to avoid miscommunication.
  • Dealt with the bill whether it was cash or card transactions, ensuring the numbers are accurate at the end of the night.
  • Performed closing duties including the cleaning of the restaurant and kitchen and set up tables for the following day.

Cafe waitress

Blyth
Llandrindod Wells, Powys
2023.02 - 2025.12
  • Reset tables after cleaning them contributing towards a neat and inviting environment.
  • Managed food and beverage orders with accuracy to ensure customer satisfaction.
  • Ensured I was always up-to-date with knowledge of the menu items to assist customers in their selection and answer any questions they may have.
  • Assured cleanliness of cafe premises.
  • Handled cash and card transactions.
  • Created and designed the menus.
  • Prepared hot and cold drinks, desserts and small food plates.
  • Performed dish washing.
  • Kept an eye on stock to maintain standards.

Babysitter

Warder
Builth Wells, Powys
2022.05 - 2024.08
  • Supervised and monitored the safety of children in care to ensure well-being at all times.
  • Assisted in developing reading skills through storytelling and words.
  • Received positive feedback from parents due to exceptional babysitting service provided consistently.
  • Managed children's day-to-day activities including playing, reading and bedtime routines.
  • Built strong relationships with families through trust and outstanding communication skills resulting in long-term babysitting.
  • Promoted good behaviour by using positive reinforcement strategies, boundaries and manners.
  • Changed nappies, dressed and assisted in dressing in young children.
  • Disciplined children appropriately, upholding established rules of behaviour.
  • Helped and established fine and gross motor skills.

Education

A-Levels - Criminology

Hereford Sixth form college
Hereford, Herefordshire
09/2023 - 07/2025

BTEC - Health and Social Care

Herefordshire Sixth form college
Hereford, Herefordshire
09/2023 - 07/2025

Skills

  • Compliant with instructions
  • Adaptable under pressure
  • Restroom maintenance
  • Environmental consciousness
  • Customer Service
  • Great communication skills
  • Kitchen deep cleaning
  • Positive attitude
  • High/strong work ethic

Certification

  • Driving license

Languages

English
Intermediate
Spanish
Beginner

Affiliations

  • Dog walks
  • Spending time with friends
  • Running
  • Cooking

Timeline

Bartender

Blyth
2025.11 - 2026.01

Cleaner

Blyth
2025.11 - 2026.01

Restaurant manager

Warder
2025.06 - 2025.12

Restaurant waiter

Warder
2024.09 - 2025.12

Cafe waitress

Blyth
2023.02 - 2025.12

Babysitter

Warder
2022.05 - 2024.08

A-Levels - Criminology

Hereford Sixth form college
09/2023 - 07/2025

BTEC - Health and Social Care

Herefordshire Sixth form college
09/2023 - 07/2025
Olivia Mclellan