Olivia McKenna
Middlesbrough
Summary
I am a resourceful individual with the Ability to show commitment to health, safety, environment responsibility, and sustainable development. I aim to be highly motivated to achieve individual and team goal objectives with a willingness to contribute to attain results. Hardworking and passionate person with strong practical and communication skills.
Overview
4
4
years of professional experience
Work History
Veterinary Receptionist
Pets and Vets
Newman
01.2025 - 06.2025
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Maintained a safe environment for animals by promptly addressing any signs of distress or illness and seeking veterinary assistance when necessary.
Receptionist Administrator
East Pilbara Shire
Newman
07.2024 - 12.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Administrative Assistant
Pirtek
Newman, WA
04.2024 - 07.2024
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Streamlined accounts payable processes for increased accuracy and faster payment turnaround times.
- Reconciled processed invoices against purchase orders, identifying discrepancies and resolving issues
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Reception Administrator
Compass Group
Perth, WA
12.2022 - 03.2024
- FIFO experienced working across multiple BHP Camps (WAIO)
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in
- Proven ability to show commitment to health and safety standards
- Experience working in a diverse environment
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Bar Team Member
Bier and Beer
Middlesbrough, Redcar and Cleveland
02.2021 - 05.2022
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Maintained bar stocks, replenishing daily as necessary.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
Education
NVQ Level 2 - Performing Engineering operations
Middlesbrough college
GCSEs - 7 A-C GCSE’s Including English, Maths And Science
Acklan grange
NVQ Level 3 - Mechanical Manufacturing Engineering
Middlesbrough College
Middlesbrough05.2018
GCSEs -
Acklam Grange
2016
Skills
Diploma in Higher Education - Teesside University (2019-2021)
Timeline
Veterinary Receptionist
Pets and Vets
01.2025 - 06.2025
Receptionist Administrator
East Pilbara Shire
07.2024 - 12.2024
Administrative Assistant
Pirtek
04.2024 - 07.2024
Reception Administrator
Compass Group
12.2022 - 03.2024
Bar Team Member
Bier and Beer
02.2021 - 05.2022
NVQ Level 2 - Performing Engineering operations
Middlesbrough college
GCSEs - 7 A-C GCSE’s Including English, Maths And Science
Acklan grange
NVQ Level 3 - Mechanical Manufacturing Engineering
Middlesbrough College
GCSEs -
Acklam Grange