OLIVIA MCCOLM
The Bedford Swan Hotel
Nottingham,Nottinghamshire
3
years of professional experience
1
year of post-secondary education
Skilled Food and Beverage Team Member with a solid foundation in customer service and operational efficiency. Enhances guest experience through attentive service and effective interaction. Strong collaborator with expertise in time management and food safety standards. Experienced in administrative roles, coordinating tasks and processing financial operations. Focused on delivering exceptional service and advancing within the hospitality industry.
Work History
Hotel Receptionist
4 Months- Engaged with guests to ensure a positive and welcoming stay
- Managed check-ins, check-outs, reservations, events and guest enquiries efficiently
- Upheld and reinforced GDPR and guest privacy
- Problem-solved guest complaints professionally to achieve positive outcomes
- Coordinated with several departments to ensure all guest needs were promptly met
- Contributed to a positive team environment by communicating effectively and assisting other departments.
Food and Beverage Team Member
9 Months- Provided attentive and proactive service to enhance customer experience.
- Engaged with customers to understand needs and provide tailored service.
- Greeted guests promptly and took orders to create welcoming atmosphere.
- Contributed to a positive team environment by supporting colleagues during busy periods.
- Maintained a clean working environment through compliance with hygiene and safety standards.
Waitress
4 Months- Provided friendly, efficient service during peak times, managing high-volume food and drink orders.
- Delivered meals and beverages promptly, ensuring accuracy and customer satisfaction.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Supported opening and closing duties, maintaining cleanliness and preparing dining area for service.
Administrative Assistant
- Coordinated daily tasks across various departments to ensure operational efficiency.
- Facilitated collaboration among multiple departments to strengthen office dynamics and workflow.
- Collaborated with aftersales administration and warehouse teams to improve operational understanding and support inter-departmental communication.
- Processed expense claims and reconciled supplier statements efficiently, ensuring smooth financial operations.
- Managed petty cash reconciliation for accounting tasks, highlighting attention to detail.
Education
Bachelor of Science - Psychology
A Level - Computer Science, History, Psychology
BDF
IGCSEs - History, Computer Science, Geography, Spanish, English, Maths, Biology, Chemistry, Physics
BDF
Skills
Food safety
Customer service
Guest interaction
Operational efficiency
Time management
Team collaboration
Handling difficult customers
Communication skills
Positive attitude
Patience and tolerance
Personal Information
Availability: Weekdays, weekends and holidays
Volunteer Experience
Girl Guiding; Volunteering with Girl Guiding to help run Rainbows (aged 4-7); Strong commitment to helping children develop crucial skills; Strong and hands-on responsibilities in organising and cleaning up activities as well as assisting younger troop members with activities; Safeguarding against potential harm
Timeline
Hotel Receptionist
The Bedford Swan Hotel
06.2026 - CurrentRead More
Nottingham Trent University
Bachelor of Science from Psychology
09.2025 - CurrentRead More
Food and Beverage Team Member
Center Parcs
11.2024 - 08.2025Read More
Waitress
Moreteyne Manor
06.2024 - 10.2024Read More
Administrative Assistant
Suzuki
02.2024 - 02.2024Read More
Bedford Girls School
IGCSEs from History, Computer Science, Geography, Spanish, English, Maths, Biology, Chemistry, Physics
Read More
Bedford Sixth Form College
A Level from Computer Science, History, Psychology
Read More