Olivia Lister

• Enhanced customer loyalty by delivering exceptional service in store at all times.
• Worked extensively under pressure during peak hours without compromising service quality.
• Actively listened to customers to quickly identify needs for their pets and proactively enhance their brand experience.
• Advised customers on availability, pricing and location of products.
• Shop floor replenishment and stock takes.
• Completed all Pet at Home Training and Pet Trained.
• Cleaning, Feeding, medicating all our small animals.
• Aquatic experience and handling.
• PTYP trained within Pet At Home groomers.
• First aid dog trained
• Extensive and experienced use of RX booking system .

• Assisted customers in finding desired items to enhance their shoe shopping experience.
• Handled cash/card register efficiently, ensuring accurate transactions.
• Managed stock levels on shop floor for continuous product availability.
• Upheld company policies whilst dealing with returns and exchanges.
• Handled queries regarding products, providing detailed information as necessary.
• Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
• Guided customers to locate products or alternative items.

Completed a two week work experience whilst at school.

• Performed administrative tasks
• Helped clean the treatment rooms
• Observed operations
• All reception duties