Olivia Gray Robson

Operated as territory owner and franchise director for Yopa Estate Agency.

• Managed growth and brand presence within defined territory.
• Delivered end-to-end estate agency service using local market expertise and technology-driven platform.
• Assisted in generating new instructions through prospecting, marketing, and referrals.
• Conducted property valuations to develop pricing strategies based on market insight.
• Supported client experience from initial enquiry to completion.
• Aided in overseeing sales process, including negotiation and offer progression.
• Helped maintain relationships with buyers, sellers, and stakeholders.
• Implemented marketing campaigns to enhance property exposure.
• Monitored market trends and competitor activity for competitiveness.

Exceeded client expectations by securing new instructions through effective representation in homes.
Achieved targets with a conversion rate of 60% through exceptional communication skills.
Attained a 90% attachment rate by upselling enhanced marketing packages.
Maximised revenue opportunities by cross-selling financial services.
Increased market share by 3% in territory against direct competitors.
Delivered high-quality service by collaborating with regional valuers.
Obtained optimal sale prices through regular vendor contact and strategic marketing.

Responsible for managing and developing a defined territory across the North of England, specialising in the promotion and sale of pressure care products into primary healthcare settings. Focused on building strong clinical relationships, increasing product adoption, and delivering consistent revenue growth within a competitive medical sales environment.

• Managed a large geographical territory, covering key regions across the North of England
• Promoted and sold pressure care products to primary healthcare professionals, including GP practices, community nurses, and procurement teams
• Built and maintained strong relationships with clinicians and decision-makers to drive product uptake
• Delivered product demonstrations and training to healthcare professionals, ensuring correct usage and clinical confidence
• Identified new business opportunities and developed strategic account plans to grow market share
• Worked closely with NHS stakeholders and adhered to procurement frameworks and guidelines
• Monitored competitor activity and market trends to inform sales strategy
• Managed a full sales cycle from initial contact through to closing and ongoing account management
• Maintained accurate records, reporting, and pipeline management using CRM systems

Achieved significant business growth by securing new instructions and exceeding targets by 171%.
Increased market share from 40% to 80% in 6 months, establishing dominance in local market.
Delivered exceptional client service through strategic upselling of financial services and marketing packages.
Enhanced rapport with clients, driving satisfaction and repeat business.
Optimised team performance by leading negotiators to consistently exceed client expectations.

Achieved successful negotiations between contractors and landlords, ensuring seamless execution of essential property works.
Created robust contractor contracts clarifying commissions, quality of work, qualifications, and necessary insurance coverage.
Generated substantial revenue growth by selling maintenance packages to landlords, consistently surpassing quarterly targets by 10% to 25%.
Ensured thorough financial and legal checks on tenant applications through effective management of staff referrals.
Drove upselling initiatives with landlords, resulting in consistent achievement of upsell targets each quarter.

Delivered exceptional event experiences by coordinating large-scale conferences for Adecco AGMs.
Ensured successful outcomes through comprehensive planning and teamwork during six-month employment in Melbourne.
Achieved high levels of attendee satisfaction and engagement through effective event management.

Supported new business generation initiatives within a fast-paced wholesale environment.

Assisted in procurement activities to enhance product offerings.

Maintained a portfolio of key accounts generating £1.2 million in revenue.

Achieved sales targets consistently, surpassing goals by up to 115% in last two years.

Recognised as top performer for two consecutive years.

• Facilitated purchasing of fast-moving consumables for key clients including large mail order catalogues and TV shopping channels.