olivia dawson
Huddersfield
Summary
Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Waitress
The Pickled Pheasant
Holmfirth, Kirklees
12.2023 - Current
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Crew Member
McDonald's
Huddersfield, Kirklees
05.2022 - 12.2023
- Contributed to team success by completing jobs quickly and accurately.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Maintained clean and sanitary food preparation areas and equipment.
- Prepared products following restaurant portion and presentation standards.
- Flexibly took on various roles to support workflow.
Football Referee
Sheffield and Hallamshire FA
Sheffield
08.2021 - 05.2023
- Ensured a positive match experience by effectively resolving conflicts between players, coaches and observers.
- Officiated male and female football matches from 4-15 years old.
- Enforced all rules during games, communicating with other officials efficiently to make fair decisions.
- Maintained safe playing environments for minimised risk of injury.
Education
A-Levels - Mathematics
Greenhead College
Huddersfield 09.2022 -
A-Levels - Biology
Greenhead College
Huddersfield 09.2022 -
A-Levels - Physical Education
Greenhead College
Huddersfield 09.2022 -
GCSEs - English Language
Shelley College
Huddersfield 09.2020 - 07.2022
GCSEs - English Literature
Shelley College
Huddersfield 09.2020 - 07.2022
GCSEs - Mathematics
Shelley College
Huddersfield 09.2020 - 07.2022
Skills
- Outstanding customer service
- Verbal communication
- Exemplary hygiene standards
- Efficient under pressure
- Food service
Additional Information
I currently play football for Huddersfield Town Women. Over the last two seasons I have received multiple awards including most improved player, manager's player and player's player; all demonstrating my ability to work and lead a team whilst also fitting in amongst peer groups.
Timeline
Waitress
The Pickled Pheasant
12.2023 - Current
A-Levels - Mathematics
Greenhead College
09.2022 -
A-Levels - Biology
Greenhead College
09.2022 -
A-Levels - Physical Education
Greenhead College
09.2022 -
Crew Member
McDonald's
05.2022 - 12.2023
Football Referee
Sheffield and Hallamshire FA
08.2021 - 05.2023
GCSEs - English Language
Shelley College
09.2020 - 07.2022
GCSEs - English Literature
Shelley College
09.2020 - 07.2022
GCSEs - Mathematics
Shelley College
09.2020 - 07.2022
Similar Profiles
Aaron RhodesAaron Rhodes
Self-Employed at Pickled BaySelf-Employed at Pickled Bay
Natalie CasasNatalie Casas
Bartender/Server at The Pickled Loon Bar And RestaurantBartender/Server at The Pickled Loon Bar And Restaurant
Chelsea HingstonChelsea Hingston
Factory Worker at Tasmania Pickled OnionsFactory Worker at Tasmania Pickled Onions
GIDEON ALUWAGIDEON ALUWA
Support Worker at Caretech Community service (Alpha House)Support Worker at Caretech Community service (Alpha House)
Charlene JohnsonCharlene Johnson
Business continuity analyst at DLA PiperBusiness continuity analyst at DLA Piper