Olivia Collis
Sheffield
Summary
Empathetic and persuasive individual with a background in evaluating and addressing individual client needs and concerns. Responds calmly to manage crises and emergencies.Empathetic and dedicated professional with strong communication and problem-solving skills, coupled with a compassionate nature and ability to provide emotional and practical support. Proven ability to manage challenging situations and build trusting relationships with clients.
Overview
9
9
years of professional experience
Work history
Complex Care Support Worker
Josh's Care Company
Sheffield, South Yorkshire
12.2024 - Current
- Handled challenging behaviour effectively, ensuring the safety of all parties involved and responded quickly to emergencies, reducing potential risks for patients.
- Kept accurate records of patients' progress, aiding in monitoring the effectiveness of the care plan and coordinated with healthcare professionals for comprehensive patient care.
- Promoted independence among patients through skill enhancement activities and ensured patient comfort by providing personal care.
- Managed complex care plans, achieving optimal health outcomes for patients and developed rapport with patients to foster trust.
- Possessed strong knowledge of medical terminologies used daily in interactions with other healthcare professionals.
- Monitored vital signs regularly, prompting immediate medical intervention when necessary.
Mental Health Support Worker
Bradley Complex Care
Grimsby, North East Lincolnshire
01.2022 - 06.2023
- Navigated delicate situations with empathy whilst maintaining professional boundaries.
- Upheld strict confidentiality protocols, ensuring respect for patient privacy.
- Conducted regular welfare checks on patients to ensure safety.
- Liaised effectively with healthcare professionals, contributing to integrated services and documenting progress notes meticulously, enabling accurate patient assessments.
- Assisted service users by providing emotional and practical support.
Adviceline Advisor
Citizens Advice
Sheffield City Centre, Sheffield
06.2023 - 01.2024
- Offer advice and advocate services through digital means, by telephone, via teams or in person and seek to empower the clients and support their needs.
- Assess and diagnose clients’ issues at the first point of contact and explore options by interpreting relevant information to advise clients on their next steps and to provide clients with the information and tools to move forward and maintain private client files by all quality standards.
- Work unsupervised and manage several projects and cases whilst working to a deadline.
- Streamlined communication processes, improving team coordination.
- Collaborated effectively with colleagues, fostering a positive work environment.
Pharmacy Dispenser
Asda Pharmacy
Grimsby, North East Lincolnshire
01.2021 - 12.2022
- Attended continuous professional development courses and participated in regular audits, resulting in thorough checks of processes and procedures.
- Provided relevant health advice to customers and supported patients by advising on dosage instructions and potential side effects of medications
- Handled sensitive data responsibly, adhering to GDPR guidelines and ensuring compliance with pharmaceutical legislation, maintaining professional standards at all times.
- Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
- Delivered excellent customer service through knowledgeable advice on over-the-counter medicines.
- Supported the pharmacist with daily tasks, resulting in a more efficient working environment and assisted in the ordering process for medical supplies, enhancing inventory management.
- Liaised with healthcare professionals to ensure accurate prescription handling and delivery.
- Maintained cleanliness within the pharmacy, providing a safe environment for staff and customers alike.
Pharmacy Health Care Assistant
Lloyds Pharmacy
Grimsby, North East Lincolnshire
12.2022 - 08.2023
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Provided basic health education to patients for proper self-care post-discharge.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
Head Bartender & Front of house
Bar Babylon
Cleethorpes, DN35
03.2016 - 01.2021
- Facilitated regular equipment maintenance, ensured smooth operation and ordered supplies regularly, preventing stock shortages.
- Maintained high cleanliness standards, ensured compliance with health regulations.
- Fostered a positive team environment by promoting open communication and collaboration.
- Collaborated with management to establish bar budgets and pricing structures and managed bar operations to maintain efficiency.
- Ensured customer satisfaction by providing excellent service.
- Created engaging drink specials for increased patronage.
Front of House and Bar Supervisor
Bubba Bar
Sheffield, South Yorkshire
04.2024 - 12.2024
- Collaborated with management on special events and theme nights, generating fresh interest among patrons and assisted in menu development, considering current trends and customer preferences.
- Managed cash flow and scheduled shifts for staff members for efficient operation of the bar.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Coordinated with kitchen staff to provide seamless service during dining hours.
- Supervised team members to ensure excellent service delivery.
Education
BSc - Occupational Therapy
Sheffield Hallam University
Sheffield 09.2023 -
Bachelor of Arts - Photography
Grimsby University
09.2022 - 08.2023
Foundation Degree in Arts - Photography
Grimsby Institute
Grimsby 09.2020 - 09.2022
Diploma - Art Foundation
Franklin College
09.2018 - 08.2020
A-Levels -
Franklin College
Grimsby, North East Lincolnshire 09.2016 - 08.2018
GCSEs -
Humberston Academy
Grimsby, North East Lincolnshire 09.2011 - 06.2016
Highfield, CPD & NCFE Qualifications -
Grimsby Institute
Grimsby 09.2016 -
Skills
- Computer literacy
- Social media management
- Design software / Website developer skills
- Microsoft 365 (PowerPoint / Excel / Word / Outlook)
- Microsoft Teams / Zoom
- Adobe
- ResearchGate / Database management
- Healthcare software proficiency
- Quality team player / Honest / Trustworthy / Leadership
- Autism support knowledge
- Respect for confidentiality
- Mental illness literacy
- Medication Administration
- Meal preparation
- Inter-professional skills
- Service user engagement
- Complex case management
Custom
References are available on request. - Certification of recommendation from Sheffield Hallam University and Sheffield Hallam Union.
Timeline
Complex Care Support Worker
Josh's Care Company
12.2024 - Current
Front of House and Bar Supervisor
Bubba Bar
04.2024 - 12.2024
BSc - Occupational Therapy
Sheffield Hallam University
09.2023 -
Adviceline Advisor
Citizens Advice
06.2023 - 01.2024
Pharmacy Health Care Assistant
Lloyds Pharmacy
12.2022 - 08.2023
Bachelor of Arts - Photography
Grimsby University
09.2022 - 08.2023
Mental Health Support Worker
Bradley Complex Care
01.2022 - 06.2023
Pharmacy Dispenser
Asda Pharmacy
01.2021 - 12.2022
Foundation Degree in Arts - Photography
Grimsby Institute
09.2020 - 09.2022
Diploma - Art Foundation
Franklin College
09.2018 - 08.2020
A-Levels -
Franklin College
09.2016 - 08.2018
Highfield, CPD & NCFE Qualifications -
Grimsby Institute
09.2016 -
Head Bartender & Front of house
Bar Babylon
03.2016 - 01.2021
GCSEs -
Humberston Academy
09.2011 - 06.2016
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