Olivia Byers
Bristol
Summary
Dedicated professional with expertise in POS system mastery and high-speed service delivery, ensuring exceptional customer experiences through a client-focused approach. Demonstrates strong interpersonal rapport and professionalism in customer service, complemented by skills in spinning class instruction and fitness enthusiasm. Proficient in CPR and gym equipment knowledge, offering engaging fitness demonstrations to promote health and wellness. Committed to advancing a career in the fitness industry while maintaining excellence in service delivery.
Overview
5
5
years of professional experience
Work history
Server
Black Cow Restaurant
Newburyport, Massachusetts
06.2023 - 09.2025
- Delivered exceptional customer service by addressing guest inquiries and requests promptly.
- Maintained cleanliness and organisation of dining area to enhance overall experience.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food orders.
- Promoted specials and memorised weekly menu changes to inform guests about options.
Server
Urbano Mexican Kitchen and Bar
Bethlehem, Pennsylvania
10.2022 - 11.2023
- Maintained comprehensive menu knowledge, offering substitutions for dietary preferences.
- Took guest orders and ensured timely delivery of meals.
- Executed side work tasks including bussing tables, sanitising, restocking, and supporting other servers.
- Demonstrated menu knowledge to assist patrons in meal selections.
Front Desk Attendant/ Facility Supervisor
Lehigh University Taylor Gym
Bethlehem, Pennsylvania
09.2021 - 10.2022
- Maintained cleanliness and organisation of gym facilities to ensure a welcoming environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided exceptional customer service by welcoming members and addressing inquiries promptly.
- Managed front desk operations, ensuring a smooth check-in process for all gym users.
Hostess and Takeout Hostess
Burton’s Grill and Bar
North Andover, MA
01.2021 - 01.2022
- Welcomed guests with warmth ensuring an inviting atmosphere throughout dining experience.
- Managed takeout orders efficiently coordinating with kitchen staff to ensure timely delivery.
- Assisted in training new staff members on customer service standards and operational procedures.
- Maintained cleanliness of dining area and ensured compliance with health and safety regulations.
Education
Bachelor of Arts - Political Science
Lehigh University
Bethlehem, PA 08/2021 - 01/2025
Master of Arts - Law
University of Bristol
Bristol, United Kingdom 09/2025 -
Skills
- POS system mastery
- High-Speed service delivery
- Professionalism in customer service
- Client-Focused approach
- Strong interpersonal rapport
- Spinning class instruction
- Fitness enthusiasm
- CPR knowledge
- Gym equipment knowledge
- Fitness demonstrations
Timeline
Server
Black Cow Restaurant
06.2023 - 09.2025
Server
Urbano Mexican Kitchen and Bar
10.2022 - 11.2023
Front Desk Attendant/ Facility Supervisor
Lehigh University Taylor Gym
09.2021 - 10.2022
Hostess and Takeout Hostess
Burton’s Grill and Bar
01.2021 - 01.2022
Bachelor of Arts - Political Science
Lehigh University
08/2021 - 01/2025
Master of Arts - Law
University of Bristol
09/2025 -