Olivia Bielawska
Aberdeenshire
Summary
I am a committed individual who enjoys a challenge. For the past five years I have been dealing with private life challenges. Gained experience, ensure I am a valuable addition to any company. References available on request.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Care Assistant
Cranford Care Centre
2017.06 - 2019.05
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Kept detailed records of care activities, condition changes and treatment responses.
Food & Beverage Supervisor
Park Inn by Radisson
2014.06 - 2017.04
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Identified and maximised up selling opportunities to increase sales and profits.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Monitored and authorised staff clock-in and clock-out procedures.
- Led F&B team to perform championship customer service in delivering outstanding hospitality operations.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Created team building initiatives to encourage sales and meet revenue targets.
- Efficiently handled cash transactions, minimising errors at end-of-day reconciliations.
- Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
- Ensured compliance with licensing laws, health regulations, and safety legislation within the premises.
Education
City & Guilds, SQA Int. 2 - ESOL
NESCol
2009.08 - 2011.05
Skills
- High level cleaning
- Organisation
- Attention to detail
- Strong communication
- Guest service
- POS familiar
- Food&Hygiene familiar
- COSH familiar
- Ability to work under pressure
- Team leadership
Timeline
Care Assistant
Cranford Care Centre
2017.06 - 2019.05
Food & Beverage Supervisor
Park Inn by Radisson
2014.06 - 2017.04
City & Guilds, SQA Int. 2 - ESOL
NESCol
2009.08 - 2011.05