Maddie Potter

Overview-

Providing compassionate person-centered care and support within a supported living service, whilst maintaining accurate records, documentation, and communication logs to ensure effective service delivery and compliance

Key responsibilities-

- Deliver personal care including washing, dressing, toileting and medication support in line wth care plans.

- Maintain accurate written and digital records ensuring all care notes and reports are completed clearly and on time.

- Communicate updates on service users wellbeing with colleagues, senior staff and external professionals.

- Follow safeguarding procedures and ensure confidentiality of sensitive information in line with GDPR.

- Support daily planning, routines and appointments for service users.

- Use IT systems for logging information, incident reporting and updating care information.

- Manage competing priorites in a busy environment while maintaining attention to detail and professioanlism.

Key achievements-

- Consistently maintaining accurate and up-to date records supporting audits and care planning.

- Recognised for strong communication skills with both service users and professionals.

- Trusted with confidential information and responsible documentation of tasks.

- Supported improvements in consistency and clarity of daily documentation.

Overview-

Provided specialist care and rehabilitation support to adults with acquired brain injuries, combining hands on personal care with detailed documentation, reporting and communication to support recovery and daily living.

Key resonsibilites-

- Delivered person centred care including mobility support, feeding and medication support.

- Supported service users with rehabilitation goals, promoting independence and daily living skills.

- Maintained and kept accurate written and electronic records including daily notes, progress updates and incident reports.

-Followed strict safeguarding procedures and maintained confidentiality at all times,

- Used IT systems to document care, track progress and ensure continuity of support.

Key achievements-

- Built strong relationships with service users, supporting engagement and personal progress.

- Maintained highly accurate records contributing to effective care planing and reviews.

- Recognised for reliability and calm approach in challenging or high-pressure situations.

- Supported improvements in consistency and structure of daily documentation and reporting.

Overview-

Worked in a seasonal retail environment promoting and selling fireworks, providing customer advice, processing transactions, and ensuring safe and compliant product handling.

Key responsibilities-

- Assisted customers in choosing suitable products based on safety guidance and requirements.

- Provided cler and accurate information on product use, safety procedures and legal restrictions.

- Handled cash and card transactions using till systems.

- Maintained stock levels, assisted with product displays and organisation.

- Ensured all sales complied with age verification and safety regulations.

Key achievements-

- Quickly learned product knowlege and safety regulations within a short timeframe.

- Maintained accuracy when handling transactions and age-restricted sales.

-Delivered confident customer service in a busy high pressure environment.

Overview-

Worked as a cleaning operative responsible for maintaining cleanliness and hygiene standards across assigned areas, ensuring a safe and well presented area.

Key responsibilities-

- Completed scheduled cleaning tasks including sweeping, mopping, dusting and sanatising surfaces.

- Followed health and safety procedures and used cleaning products safely and effectively.

- Managed time effectively to complete tasks within set deadines.

- Worked independently or as part of a small team when required.

Key achievements-

- Developed strong attention to detail and consistency in work quality.

- Demonstrated reliability and punctuality throughout employment.

- Gained experience working independently with minimal supervision.