Olivia Bennett
Kingswinford,West Midlands
Summary
Dedicated individual with a strong background in teamwork and customer service, adept at maintaining smooth operations while managing high-pressure situations. Demonstrates adaptability and initiative, effectively communicating with peers and ensuring a positive experience for all customers.
Overview
2
2
years of professional experience
Work History
Muay Thai Boxing Instructor
Rob Locks martial arts academy
01.2024 - 03.2026
- Maintained health and safety standards to prevent injuries and accidents.
- Provided students with innovative and challenging exercises, keeping engagement and motivation high.
- Improved student learning development by providing extra assistance and training to underperformers.
- Maintained a high-energy, motivational training environment to encourage client perseverance and goal achievement.
- Fostered a supportive community within classes, encouraging peer feedback and collaborative learning among participants.
- Kept supplies, equipment and facilities in good order for team use.
- Assisted students with disabilities to achieve goals and exceed expectations.
- Set clear rules for team sportsmanship and implemented consequences for breaches impacting team profile or game success.
- Cultivated strong coaching relationships to establish structure centred on fair assessments and supportive of athletes' needs.
- Maintained a safe and respectful training environment, adhering to health and safety regulations.
Junior Barista
Wall Heath Coffe shop
01.2025 - 09.2025
- Provided exceptional customer service, responding to enquiries and offering recommendations on menu items.
- Processed customer transactions quickly and accurately, using the till and handling cash and card payments.
- Identified opportunities to upsell menu items, enhancing customer experience and increasing sales.
- Collaborated with team members to ensure a smooth workflow and timely order completion.
- Adapted to peak times by efficiently managing a high volume of orders without compromising quality.
- Maintained a clean and organised work environment, adhering to health and safety standards.
- Sanitised work areas and utensils to maintain hygiene standards.
- Managed inventory levels and restocked supplies to ensure availability of ingredients.
- Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.
- Monitored daily sales and reported trends to management, providing insights for potential improvements.
Education
A-Levels - History, criminology and french
2026 - Current
- Coursework in Early modern history, essay and evaluation skills are required as well as practical skills such as analysimg and evaluating first and secondary sources.
- Resilience Academic Achievement Award
- Member of the Criminology seminar
GCSEs - GCSE
2020 - 2025
- Member of the student leadreshipm council
- House leader, house captain
- Student ambassador to help students understand their negative behaviours and grow
- Achieved by bronze, silver and gold cup for effort
- Prefect
Skills
- Health and safety
- Customer service
- Exceptional customer service
- Engagement strategies
- Team building
- Time management
- Problem resolution
- Communication
- Communication skills
- Optimistic approach
- Self-Confidence
- Patience and tolerance
- Safety awareness
- Time-management
- Decision making
- Active listening
- Customer engagement
- Product knowledge
Languages
French
Upper Intermediate
B2
Spanish
Intermediate
B1
Interests
- I draw, collect cactuses, sing, dance and write poetry
Timeline
Junior Barista - Wall Heath Coffe shop
01.2025 - 09.2025
Muay Thai Boxing Instructor - Rob Locks martial arts academy
01.2024 - 03.2026
Summerhill school - GCSEs, GCSE
2020 - 2025
King Edwards VI - A-Levels, History, criminology and french
2026 - Current