OLIVER WICKENS
Thatcham
Summary
Results-oriented professional with expertise in customer service and sales, skilled in team leadership to improve customer experiences and drive business growth. Proficient in MS Office and underwriting software, facilitating informed decision-making and efficient stock management. Dedicated to building positive customer relationships through a friendly approach, with a focus on advancing in roles that emphasize customer satisfaction and operational excellence.
Overview
15
15
years of professional experience
Work history
Honda Finance Co-ordinator/Underwriter
Honda
Bracknell, Berkshire
2023.04 - Current
- Balanced customer needs whilst adhering to strict regulatory standards within the insurance industry.
- Managed portfolios of car finance cases, ensuring prompt and accurate decision making.
- Conducted detailed risk assessments, resulting in reduced exposure to bad debt.
- Performed thorough background checks on applicants, ensuring adherence to anti-fraud policies and procedures.
- Demonstrated excellent attention to detail when verifying documentation relating to income, assets and liabilities for correct assessment of borrower's eligibility for finance.
- Kept up-to-date knowledge of market trends to make informed decisions regarding finance approvals.
Store Manager
Costa
Crowthorne, Berkshire
2023.01 - 2023.05
- Completed audits and risk assessments to achieve regulatory compliance.
- Designed and implemented practices to boost customer satisfaction metrics.
- Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.
- Trained and supervised team to deliver on store sales targets.
- Delegated work based on sales targets and individual employee strengths.
- Hired and trained several employees to deliver store goals.
- Improved store ranking by identifying performance gaps.
- Managed cash and reconciled tills with rigorous security measures.
- Delivered quality service with friendly and professional demeanour.
Assistant Manager
Starbucks
2019.07 - 2023.01
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Helped senior management plan and carry out daily operations and meet key objectives.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Implemented strict quality standards for consistent company representation across multiple channels.
- Drove sales and controlled costs to support revenue and profitability targets.
Team Leader
LEGOLAND Windsor Resort
Windsor
2018.07 - 2019.07
- Observed staff performance and provided feedback to facilitate achievement of team and individual goals.
- Wrote and submitted daily and monthly reports to keep operations manager and directors fully informed of all issues.
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Organised and conducted pre-shift staff meetings to communicate pertinent information.
Product Support Engineer
Fujitsu Services Ltd
Bracknell
2016.02 - 2017.05
- Regularly installed latest ICT antivirus software to keep files safe and secure from security threats.
- Managed installation and configuration of newly developed and secure computer hardware.
- Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
- Liaised directly with customers to meet needs and maintain satisfaction.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Addressed and resolved SLA issues promptly using an OTRS system.
Sales Assistant/ Team Leader
John Lewis Partnership
Reading
2011.11 - 2015.05
- Provided helpful, attentive sales support to generate positive customer feedback.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Showcased product features and benefits to drive sales.
- Promoted special offers and loyalty programme with upselling skills.
- Received and inspected incoming shipments, recording inventory transactions with RF scanners to maintain accurate records.
- Cleaned and tidied storage areas to maintain health and safety standards.
- Provided detailed product information to customers to support informed decision-making.
- Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
Education
Garth Hill College
BracknellSkills
- Results-based leadership
- MS Office proficient
- Team leadership
- Customer experience
- Sales driven
- Polite and friendly
- Customer service
- Stock management
- Customer relations
- Experience with underwriting software
- Informed decision making
Timeline
Honda Finance Co-ordinator/Underwriter
Honda
2023.04 - Current
Store Manager
Costa
2023.01 - 2023.05
Assistant Manager
Starbucks
2019.07 - 2023.01
Team Leader
LEGOLAND Windsor Resort
2018.07 - 2019.07
Product Support Engineer
Fujitsu Services Ltd
2016.02 - 2017.05
Sales Assistant/ Team Leader
John Lewis Partnership
2011.11 - 2015.05
Garth Hill College